Bartender/server Resume Example

• Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
• Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
• Assessed, optimized and elevated operations to target current and expected demands.
• Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
• Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Restocked condiments and drink station supplies to maintain customer satisfaction.
• Calculated charges, issued table checks and collected payments from customers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.

Take inbound calls

Helped customers with payments

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Documented customer inquiries and feedback, including service delivery suggestions, in company database.
• Prepared, completed and processed customer account forms and database changes.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Documented conversations with customers to track requests, problems and solutions.