Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Resourceful and experienced Service Manager offering expertise in customer service, meeting scheduling, travel arrangements, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Reliable and ambitious self-starter seeking to leverage a diverse background into a management role with a growing organization. Enthusiastic and well-organized management with solid background in data etry, schedule management and event planning. Versatile Manager able to transform operations into successful enterprises. Motivational leader and problem solver. Adept at overcoming challenges and streamlining operations.

Skills
  • Accurate cash handling
  • Guest relations management
  • Front-of-house management
  • High-volume dining
  • Customer service
  • Office management
  • Staff management
  • Team building
  • Relationship building
  • Team standards
  • Scheduling
  • Friendly nature
  • Data management
  • Strategic planning
  • Data entry
  • Policy and procedure modification
  • Excellent multi-tasking ability
  • Team leadership
  • Deadline driven
Work History
Bartender Server, 2016 to Current
Bowery Residents CommitteeNY, State,
  • Reviewed identification in adherence with state and federal laws for serving alcohol.
  • Handled large amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Waited on up to 20 customers at bar and at 10-table bar area.
  • Ensured superior service and efficiency at all times.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Communicated with guests to record orders and assess needs.
  • Closed out cash register with 99% accuracy and prepared cashier report.
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens.
  • Anticipated guest needs and provided proactive service.
  • Maintained a clean and organized bar area, including bar tables and chairs.
  • Assisted with bartending duties during high-volume shifts.
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Checked identification to enforce age requirement for alcoholic beverages.
Office Manager, 2012 to Current
Moonrise HotelSaint Louis, MO,
  • Oversaw accounts receivable and payable through generated billing. 
  • Actively involved in employee relations, including hiring and terminations. 
  • Involved with inventory control. 
  • Actively involved in composing employee Policies and Procedures manual. 
  • Experienced in overseeing large amounts of depository monies all within a two week period. 
  • Coached 12 new hires on company processes while managing 20 employees to ensure maximum production.
  • Handle all incoming business and client requests for information.
  • Met challenging quotas for productivity and accuracy of work.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification. 
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
Bar Manager, 2012 to 2017
NatCol, Inc.City, STATE,
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, which provided 89% improvement over prior on-boarding process.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99% accuracy.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Education
Associate's Of Human Resource Management : Human Resources Management, Expected in 2019
Rasmussen College - St. Cloud, MN
GPA:
High School Diploma : All Studies , Expected in 2012
Spectrum High School - Elk River, MN
GPA:

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Resume Overview

School Attended

  • Rasmussen College
  • Spectrum High School

Job Titles Held:

  • Bartender Server
  • Office Manager
  • Bar Manager

Degrees

  • Associate's Of Human Resource Management
  • High School Diploma

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