Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Outstanding customer service
Promotions understanding
Regulatory compliance
Interpersonal abilities
Team collaboration
Quick learner
Opening and closing procedures
Experience
11/2020 to Current
BarberRoosters Men's Grooming Center – Cornelius, NC,
Styled and designed traditional and contemporary hairstyles for men and women daily.
Handled incoming phone calls and scheduled appointments.
Responded to customer inquiries by phone, email and in person.
Resolved customers concerns with knowledgeable and professional approach.
Sanitized equipment and parts and maintained work areas in neat fashion.
Clipped and sheared hair into diverse cuts and fades for 13 to 20 customers daily.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Met with customers to discuss style options, preferences and special requirements.
Sanitized workstations and salon equipment to reduce risk of infection.
08/2018 to 10/2020
Health Technician and Attendance Secretary Roosters Men's Grooming Center – East Greenwich, RI,
Maintained confidential documentation of patient information to stay compliant with federal regulations.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
Monitored infection control procedures to verify facility-wide health and safety.
Assisted in development of school safety plans.
Assessed and responded to medical emergencies with speed and level-head approach.
Interacted effectively by email, phone and in person with students, parents and staff members.
Trained in Epi-Pen and allergic reaction emergency procedures.
Observed strict safety measures, including checking medication dosages before administration to patients.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Produced and distributed memos, newsletters, email updates and other forms of communication.
09/2015 to 08/2018
BarberDental Care Alliance – Rosenberg, TX,
Sanitized workstations and salon equipment to reduce risk of infection.
Resolved customers concerns with knowledgeable and professional approach.
Responded to customer inquiries by phone, email and in person.
Handled incoming phone calls and scheduled appointments.
Met with customers to discuss style options, preferences and special requirements.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
09/2002 to 03/2007
Dental Treatment Coordinator Powers Dental Group – City, STATE,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
Gathered medical information, dental health history and vitals from patients.
Scheduled cleanings and dental appointments for patients using appointment software.
Education and Training
Expected in to to
: General Studies Pikes Peak Community College - Colorado Springs, CO GPA: Status -
Expected in 03/2007 to to
: Hair And Skin Care/ Barber Americana Cosmology - Colorado Springs, CO GPA: Status -
Expected in 05/1999 to to
High School Diploma: Widefield High School - Colorado Springs, CO GPA: Status -
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