Banquets Resume Example
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BANQUETS
Summary
Bringing a strong work ethic, hospitality, interpersonal skills and costumer service expertise. Positive actitud (all the time) and high energy Focused delivering promt and friendly service to all costumers.
Skills
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Experience
Cache Creek Casino Resort | Brooks , CABanquets01/2019 - Current
- Skechers - Orlando Florida Handle cash transactions with costumers using cash registers.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Make sales referrals, cross-sell products and introduce new ones.
- Maintain clean and tidy checkout areas.
- Helped set up venue for special events by locating furniture and building desired arrangements.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Plated food and ensured plate presentation and food quality were of highest standard.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Educated guests on meals during [Type] events, answering questions and bringing special orders.
Hawkins Parnell Thackston & Young Llp | Atlanta , GARoom Service Attendant05/2016 - 01/2018
- The Boat House- Orlando Florida Followed all safety and sanitation policies when handling food and beberage.
- Display enthusiasm and knowledge about the restaurant's menu and products.
- Set dininng tables according to type of event and service standars.
- Maintained table settings by removing courses replacing utensils and refiling beverages promtly and courteously.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
- Completed over [Number] guest orders by phone daily.
- Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Tefara Llc | City , STATEReceptionist09/2013 - 12/2017
- Paradiso37 at Disney Springs - Orlando Forida Arranged tables and place settings for groups with special needs.
- Delivered exceptional service by greeting and serving costumers in a timely, friendly manner.
- Precisely describe menu items and special offerings.
- Continually monitored dining rooms for seating availability,service,safety and well being of guests Routinely carried large loads of diches to kitchen for washing.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education and Training
Orange Technical College | City, State
Orlando Technical College - Mid Florida Tech | City, StateGED03/2017
Orange Technical College | City, StateSome College (No Degree) in Medical Assistant
Associate of Science in Computer Science2007Mariana Grajales -Santiago de Cuba.Cuba
General understanding of hardware design /components of a computer.Knowledge of
programming languages, operating
systems,internet technology/protocol,software engineering principles, databases,data
structures and algorithms.
Personal Information
Thrives in fast-paced enviroment
Courteous,professional demeanor
Flexible schedule capability
Quick problem solver
Highly energy,responsible and reliable
Cash handling
Liquor and smoking laws familiarity
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- Typos
Resume Overview
School Attended
- Orange Technical College
- Orlando Technical College - Mid Florida Tech
Job Titles Held:
- Banquets
- Room Service Attendant
- Receptionist
Degrees
- GED
Some College (No Degree) in Medical Assistant
Associate of Science in Computer Science
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