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Banquets Resume Example

Resume Score: 80%

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BANQUETS
Summary

Bringing a strong work ethic, hospitality, interpersonal skills and costumer service expertise. Positive actitud (all the time) and high energy Focused delivering promt and friendly service to all costumers.

Skills
  • Efficient and accurate
  • Project coordination
  • Detail oriented
  • Organization and efficiency
  • Flexible
  • Multitasking and prioritization
  • Meticulous and organized
Experience
Marriott | Orlando, FLBanquets01/2019 - Current
  • Skechers - Orlando Florida Handle cash transactions with costumers using cash registers.
  • Issue receipts, refunds, change or tickets.
  • Redeem stamps and coupons.
  • Make sales referrals, cross-sell products and introduce new ones.
  • Maintain clean and tidy checkout areas.
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on meals during [Type] events, answering questions and bringing special orders.
Marriott | Orlando, FLRoom Service Attendant05/2016 - 01/2018
  • The Boat House- Orlando Florida Followed all safety and sanitation policies when handling food and beberage.
  • Display enthusiasm and knowledge about the restaurant's menu and products.
  • Set dininng tables according to type of event and service standars.
  • Maintained table settings by removing courses replacing utensils and refiling beverages promtly and courteously.
  • Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
  • Completed over [Number] guest orders by phone daily.
  • Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Tefara Llc | Orlando, FLReceptionist09/2013 - 12/2017
  • Paradiso37 at Disney Springs - Orlando Forida Arranged tables and place settings for groups with special needs.
  • Delivered exceptional service by greeting and serving costumers in a timely, friendly manner.
  • Precisely describe menu items and special offerings.
  • Continually monitored dining rooms for seating availability,service,safety and well being of guests Routinely carried large loads of diches to kitchen for washing.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education and Training
Orange Technical College | Orlando, FL
Orlando Technical College - Mid Florida Tech | Orlando, FLGED03/2017
Orange Technical College | Winter Park, FLSome College (No Degree) in Medical Assistant
Associate of Science in Computer Science2007Mariana Grajales -Santiago de Cuba.Cuba General understanding of hardware design /components of a computer.Knowledge of programming languages, operating systems,internet technology/protocol,software engineering principles, databases,data structures and algorithms.
Personal Information
Thrives in fast-paced enviroment Courteous,professional demeanor Flexible schedule capability Quick problem solver Highly energy,responsible and reliable Cash handling Liquor and smoking laws familiarity
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Resume Overview

Companies Worked For:

  • Marriott
  • Tefara Llc

School Attended

  • Orange Technical College
  • Orlando Technical College - Mid Florida Tech

Job Titles Held:

  • Banquets
  • Room Service Attendant
  • Receptionist

Degrees

  • GED
    Some College (No Degree) in Medical Assistant
    Associate of Science in Computer Science

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