Banquets resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Bringing a strong work ethic, hospitality, interpersonal skills and costumer service expertise. Positive actitud (all the time) and high energy Focused delivering promt and friendly service to all costumers.
Skills
Efficient and accurate
Project coordination
Detail oriented
Organization and efficiency
Flexible
Multitasking and prioritization
Meticulous and organized
Experience
01/2019 to CurrentBanquetsCache Creek Casino Resort | Brooks, CA,
Skechers - Orlando Florida Handle cash transactions with costumers using cash registers.
Issue receipts, refunds, change or tickets.
Redeem stamps and coupons.
Make sales referrals, cross-sell products and introduce new ones.
Maintain clean and tidy checkout areas.
Helped set up venue for special events by locating furniture and building desired arrangements.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Sprayed all racked items with hot water to loosen and remove food residue.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Plated food and ensured plate presentation and food quality were of highest standard.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Educated guests on meals during [Type] events, answering questions and bringing special orders.
05/2016 to 01/2018Room Service AttendantHawkins Parnell Thackston & Young Llp | Atlanta, GA,
The Boat House- Orlando Florida Followed all safety and sanitation policies when handling food and beberage.
Display enthusiasm and knowledge about the restaurant's menu and products.
Set dininng tables according to type of event and service standars.
Maintained table settings by removing courses replacing utensils and refiling beverages promtly and courteously.
Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
Completed over [Number] guest orders by phone daily.
Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
09/2013 to 12/2017ReceptionistTefara Llc | City, STATE,
Paradiso37 at Disney Springs - Orlando Forida Arranged tables and place settings for groups with special needs.
Delivered exceptional service by greeting and serving costumers in a timely, friendly manner.
Precisely describe menu items and special offerings.
Continually monitored dining rooms for seating availability,service,safety and well being of guests Routinely carried large loads of diches to kitchen for washing.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Took accurate messages for staff and management to facilitate open and speedy communication.
Prepared, compiled and filed documents as well as reports presented to various parties.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education and Training
Expected in | Orange Technical College, Orlando, FLGPA:
Expected in 03/2017GED | Orlando Technical College - Mid Florida Tech, Orlando, FLGPA:
Expected in | Medical Assistant Orange Technical College, Winter Park, FLGPA:
Expected in 2007Associate of Science | Computer Science, , GPA: Mariana Grajales -Santiago de Cuba.Cuba
General understanding of hardware design /components of a computer.Knowledge of
programming languages, operating
systems,internet technology/protocol,software engineering principles, databases,data
structures and algorithms.
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