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Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Answered customers’ questions and addressed problems and complaints in person and via phone. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members.

Worked in each of the listed departments, to help maintain a properly organized department, with a clean and satisfying shopping experience for customers.