Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I have a strong work ethic and committed to do whatever it takes to get the job done right. Highly dedicated with a positive attitude. Thorough and committed to professionalism; thrive on opportunities to assume responsibility. Outstanding ability to communicate with all type of people. Excellent customer services and highly motivated, eager to accept new challenges, cooperative, polite, hard worker, goal-oriented, ambitious, organized, dedicated and fast learner. Skills High-level oral and written communication. Well-organized, self-motivated and a team player. Able to work flexible hours Complete high volume of work on aggressive deadlines. Strong people skills, organizational abilities and business experience. Well-organized, self-motivated and a team player.
Interpret field documents and translate to AUTO-CAD.
Some free hand drafting.
Review service work performed by all NPL crews.
Complete data entry of all service and main installations into WMIS for Southwest Gas Corporation record keeping.
Maintenance well-organized filing and tracking system and match work.
Request with work performed for compliance.
Help out at the front desk with dispatching.
Documented team work hours and submitted reports.
Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
Evaluated architectural and engineering sketches and interpreted layouts to create detailed blueprints for gas projects.
Created designs using computer programs such as AutoCAD to complete the drawings.
Supported design staff with all AutoCAD related issues.
Used AutoCAD to create drawings for proposed underground gas pipe.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Supervise department employees to ensure accurate task completion and adequate time management through direct interaction & process review of completed work.
QC gas installation paperwork submitted by field personnel.
Interpret field documents & translate to AutoCAD / hand drawn as builts.
Extensive use of Customer supplied applications FOMS, Oracle & Field Smart to process documents.
Create and maintain Excel spreadsheets and other tracking methods as needed.
Assist others in area of responsibility to ensure timely and accurate production.
Positive communication with NPL Management & Foreman.
Gas facility knowledge & field experience.
Identified and corrected data entry errors to prevent duplication across systems.
Compiled data from source documents prior to data entry.
08/2004 to 03/2005Benefit Specialist / Customer Service RepresentativeIbex Holdings Limited | Denver, CO,
Mandalay Resort Group Ins.
Adm Consisted of taking calls for Providers to verify members benefits.
Research members medical claims and answering any questions concerning their insurance benefits.
Administrative Assistance / Collector, Duties of posting all incoming payments from clients.
Taking inbounds/outbounds calls consisted.
Relived the front desk and answer phones and take payments from debtor that walk-in into office and making payment arrangements.
Did some medical collection and work with Patient Service Account Company with quick pay.
03/1994 to 12/1999Co-Store ManagerJumbo Sports | City, STATE,
Jumbo Sports Oversee all manage administrative office manager, warehouse manager, inventory specialist and cashiers.
Responsible for all merchandising, pricing, stocking and assures that all price change have been issued and completed accurately, data entry, inventory, adjustment and transfer has been completed accurately.
Responsible for the completion of all administrative duties which include but are limited to deposit completion and all paperwork reconciliation, payroll, cashier training and customer service and billing.
Hiring, training and supervised staff 150 employees.
Conducted weekly motivational sales meeting for all sales staff.
Maintained inventory, quality control, shipping and receiving of merchandise.
Proven success and thorough knowledge in all aspects of retail management.
Worked closely with store manager to formulate and build store brand and strategy.
Assessed, optimized and elevated operations to target current and expected demands.
Implemented succession planning by training and developing 8 associates into leadership positions.
Contributed to merchandising ideas at team sales meetings to increase sales.
Hired, trained, evaluated performance and enforced disciplinary actions for 150 associates.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Reorganized sales floor to optimize customer flow and improve product visibility.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
06/1989 to 10/1994Customer Service RepresentativeSouthwest Gas Corporation | City, STATE,
Consisted of taking calls and setting up new service for new customers, billing adjustments, processing orders.
Help process meter rereads and front counter, research on problems accounts and statements of accounts, refund deposit checks.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts to maintain QA satisfaction levels.
Education and Training
Expected in Associate of Arts | Drafting and AUTOMedical Billing
Pima Medical School, , GPA:
Expected in Associate of Arts | Business Administrative / Computer scienceITT Technical Institute, , GPA:
Expected in High School Diploma | General Courses / AccountingPhoenix College, , GPA:
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School Attended
Medical Billing
Pima Medical School
ITT Technical Institute
Phoenix College
Holbrook High School
Job Titles Held:
AutoCAD Drafter /Auditor
Benefit Specialist / Customer Service Representative
