Auto Damage Appraiser Resume Example
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AUTO DAMAGE APPRAISER
Summary
Seasoned Auto Damage Appraiser skilled in evaluating and documenting damage to vehicles. I-car gold certified. Offering strong customer service skills, superior work ethic and detail-oriented and organized nature. Talented communicator and negotiator seeking challenging new role with room for growth.
Skills
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Experience
Auto Damage Appraiser|Cox Enterprises - Newburgh , NY|02/2019 - Current
- Assisted customers with setting up rental cars for duration of repairs.
- Took photographs and wrote detailed summaries to document damage.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Calculated damage and claim values with CCC.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Managed heavy workload of 20+ ongoing cases thanks to strong organizational, time management and collaboration skills.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
Body Technician|Penske Automotive Group - Corte Madera , CA|02/2017 - Current
- Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
- Washed vehicles before repair to remove foreign material that could compromise repair process.
- Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
- Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
- Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
- Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
- Test drove repaired vehicle to verify proper alignment and handling and conducted overall quality check before sending to paint and detailing departments.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Inspected automotive repairs to match paint and maintain body appearance.
- Replaced or repaired parts to complete daily work orders on vehicles.
Body Technician|Caliber Collision - Tomball , TX|02/2015 - 02/2017
- Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
- Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
- Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
- Trained [Number] new employees in proper auto body technique and in standards specific to shop.
- Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
- Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Inspected automotive repairs to match paint and maintain body appearance.
- Trained technicians and team members to maintain and operate all equipment safely.
- Replaced or repaired parts to complete daily work orders on vehicles.
Stock Clerk|Prolog, Inc. - Colorado Springs , CO|03/2013 - 02/2015
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Education and Training
Warner Robins High School||City, State|04/2012High School Diploma
Middle Georgia College|City, StateSome College (No Degree): Biology
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Resume Overview
School Attended
- Warner Robins High School
- Middle Georgia College
Job Titles Held:
- Auto Damage Appraiser
- Body Technician
- Stock Clerk
Degrees
- High School Diploma
Some College (No Degree) : Biology
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