auto damage appraiser resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seasoned Auto Damage Appraiser skilled in evaluating and documenting damage to vehicles. I-car gold certified. Offering strong customer service skills, superior work ethic and detail-oriented and organized nature. Talented communicator and negotiator seeking challenging new role with room for growth.
Skills
Repair negotiations
Appraisal writing
Total loss understanding
Complex claims experience
Rental support
Schedule management
Claims investigation
Vehicle inspections
Customer support and assistance
Damage estimation
Appointment scheduling
Proficient in CCC, Mitchell, Audatex
Body shop knowledge
Business Operations
Communications
Problem Resolution
Invoice Generation
Insurance Billing
Billing Adjustments
Relationship Development
Administrative support
Team Management
Customer Service
Planning and Coordination
Acccounts Receivable
Inventory management
Safety inspections
Experience
02/2019 to CurrentAuto Damage AppraiserCox Enterprises | Newburgh, NY,
Assisted customers with setting up rental cars for duration of repairs.
Took photographs and wrote detailed summaries to document damage.
Used strong communication skills to negotiate final damage estimates and shop repair costs.
Calculated damage and claim values with CCC.
Appraised wide range of vehicles, including vans, light trucks and passenger cars.
Documented vehicle damage and condition by taking meticulous notes and photographs.
Managed heavy workload of 20+ ongoing cases thanks to strong organizational, time management and collaboration skills.
Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
02/2017 to CurrentBody TechnicianPenske Automotive Group | Corte Madera, CA,
Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
Washed vehicles before repair to remove foreign material that could compromise repair process.
Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
Test drove repaired vehicle to verify proper alignment and handling and conducted overall quality check before sending to paint and detailing departments.
Evaluated vehicle schematics to assess required parts and order accordingly.
Inspected automotive repairs to match paint and maintain body appearance.
Replaced or repaired parts to complete daily work orders on vehicles.
02/2015 to 02/2017Body TechnicianCaliber Collision | Tomball, TX,
Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
Trained [Number] new employees in proper auto body technique and in standards specific to shop.
Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
Evaluated vehicle schematics to assess required parts and order accordingly.
Inspected automotive repairs to match paint and maintain body appearance.
Trained technicians and team members to maintain and operate all equipment safely.
Replaced or repaired parts to complete daily work orders on vehicles.
03/2013 to 02/2015Stock ClerkProlog, Inc. | Colorado Springs, CO,
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Education and Training
Expected in 04/2012 to to High School Diploma | Warner Robins High School, Warner Robins, GAGPA: Status -
Expected in to to | BiologyMiddle Georgia College, Cochran, GAGPA: Status -
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