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auto damage appraiser resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Seasoned Auto Damage Appraiser skilled in evaluating and documenting damage to vehicles. I-car gold certified. Offering strong customer service skills, superior work ethic and detail-oriented and organized nature. Talented communicator and negotiator seeking challenging new role with room for growth.

Skills
  • Repair negotiations
  • Appraisal writing
  • Total loss understanding
  • Complex claims experience
  • Rental support
  • Schedule management
  • Claims investigation
  • Vehicle inspections
  • Customer support and assistance
  • Damage estimation
  • Appointment scheduling
  • Proficient in CCC, Mitchell, Audatex
  • Body shop knowledge
  • Business Operations
  • Communications
  • Problem Resolution
  • Invoice Generation
  • Insurance Billing
  • Billing Adjustments
  • Relationship Development
  • Administrative support
  • Team Management
  • Customer Service
  • Planning and Coordination
  • Acccounts Receivable
  • Inventory management
  • Safety inspections
Experience
02/2019 to Current Auto Damage Appraiser Cox Enterprises | Newburgh, NY,
  • Assisted customers with setting up rental cars for duration of repairs.
  • Took photographs and wrote detailed summaries to document damage.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Calculated damage and claim values with CCC.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Managed heavy workload of 20+ ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
02/2017 to Current Body Technician Penske Automotive Group | Corte Madera, CA,
  • Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
  • Washed vehicles before repair to remove foreign material that could compromise repair process.
  • Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
  • Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
  • Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
  • Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
  • Test drove repaired vehicle to verify proper alignment and handling and conducted overall quality check before sending to paint and detailing departments.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Replaced or repaired parts to complete daily work orders on vehicles.
02/2015 to 02/2017 Body Technician Caliber Collision | Tomball, TX,
  • Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
  • Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
  • Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
  • Trained [Number] new employees in proper auto body technique and in standards specific to shop.
  • Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
  • Cleaned and straightened repair work area and customer consultation areas to maintain neat, organized appearance.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Trained technicians and team members to maintain and operate all equipment safely.
  • Replaced or repaired parts to complete daily work orders on vehicles.
03/2013 to 02/2015 Stock Clerk Prolog, Inc. | Colorado Springs, CO,
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Education and Training
Expected in 04/2012 to to High School Diploma | Warner Robins High School, Warner Robins, GA GPA:
Status -
Expected in to to | Biology Middle Georgia College, Cochran, GA GPA:
Status -

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Resume Overview

School Attended

  • Warner Robins High School
  • Middle Georgia College

Job Titles Held:

  • Auto Damage Appraiser
  • Body Technician
  • Body Technician
  • Stock Clerk

Degrees

  • High School Diploma
  • Some College (No Degree)

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