- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Hardworking customer service professional aiming to leverage a proven knowledge of conflict resolution, customer needs assessment, and organizational development skills to successfully fill the available role.
- Detail-oriented
- Documentation abilities
- Relationship Building
- Good telephone etiquette
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- Critical thinking
- Microsoft Office
- Flexible & Adaptable
- Investigations skills
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Bachelor of Arts: Interdisciplinary Studies - Applied Human Behavior, Expected in 11/2020
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Northern Arizona University - Flagstaff, AZ
GPA:
Organizational Leadership
Fire Claim Specialist, 09/2021 - Current
Casa Systems – Dallas, TX,
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Resolved complex, severe exposure claims using high service oriented file handling.
Auto Claims Specialist, 01/2019 - Current
STATE FARM – City, STATE,
- Examine claims forms and other records to determine insurance coverage.
- Investigate and assess damage to property and create or review property damage estimates.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Analyze information gathered by investigation, and report findings and recommendations.
- Prepare report of findings of investigation.
- Refer questionable claims to investigator or claims adjuster for investigation or settlement.
- Collect evidence to support contested claims in court.
License Technician, 03/2014 - 01/2019
STATE FARM – , ,
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Answer questions or provide advice regarding licensing policies, procedures, or regulations.
- Maintain records of applications made or licensing fees collected.
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
- Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
- Respond to correspondence from insurance companies regarding the licensure of agents, brokers, or adjusters.
- Prepare lists of overdue accounts, license suspensions, or issuances.
- Train other workers or coordinate their work, as necessary.
Auto Claims Associate, 03/2013 - 03/2014
STATE FARM – , ,
- Examine claims forms and other records to determine insurance coverage.
- Prepare report of findings of investigation.
- Refer questionable claims to investigator or claims adjuster for investigation or settlement.
- Worked effectively in fast-moving work environment to process large volumes of auto claims.
- Followed up with customers on unresolved issues.
- Interviewed policyholders to verify information and obtain additional details.
Receptionist, 02/2010 - 12/2012
San Tan Ford – City, STATE,
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collected, sorted, distributed and sent mail and packages.
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