application system programmer ii resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in [Task] and [Task] and offering skills in [Skill] and [Skill]. Fluent in [Language] and accustomed to working with cross-cultural, global teams.
Skills
Business Analyst Essentials Training
Certified Scrum Master
Certified Tester (CTFL)
Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Publisher, Outlook, Visio, Microsoft Test Manager (MTM))
Visual Studio Team Foundation Server
Balsamiq (Mockups 3) - Business Process Mapping
Blueprint
SharePoint
Written Correspondence
Customer Service and Interpersonal Skills
Training Development/Presentations
Time management and organization skills
Oracle SQL and databases
Organization and Time management
Collaboration, Strategic Planning, Business planning
Conflict Resolution
Project Management
Test case scenarios
Work History
Application System Programmer II, 06/2019 to Current State Of Florida - ISA Strategic Business OPS – City, STATE,
Detect issues or problems that may arise in production and propose solutions to the project teams, Product Owners and/or Subject Matter Experts.
Ensure that existing software functionalities are not impacted by system deployments.
Support the modernization effort by applying my knowledge of the current FLHSMV systems.
Review functional and design specifications for ORION applications to ensure a full understanding of the project goals.
Prepare documentation, reports, and test results based on the execution of test plans.
Analyze design documentation, requirements, and system software functionality.
Maintaining and improving application software's quality such as the ORION system by assisting in refinements and collaborating with other members of the team or organization.
Identify any document defects using Microsoft Test Manager (MTM) and Blueprint before deploying to end user testing.
Able to work independently and with other team members.
Conduct testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
Partnered with team members, including DEVs and Systems Evaluation Units to minimize project delays.
Translated technical concepts and information into terms all parties could easily comprehend.
Used interpersonal and communication skills in all interactions, enriching team collaboration customer relationships on all projects.
Contribute ideas and suggestions in team meetings and provided updates on deadlines, designs and enhancements.
Perform software testing to uncover bugs and troubleshoot issues prior to application launch.
Provide analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Educated employees on specific QA standards and confirmed maintenance of standards.
Business/Planning Analyst, 07/2015 to 06/2019 State Of Florida - ISA Office Of Motorist Modernization – City, STATE,
Support Sr.
Business Analysts in the facilitation of JAD sessions when required for gathering requirements.
Use the Balsamiq software and Blueprint platform to develop and document system requirements in collaboration with Product Owners.
Work closely with team leads, senior business analysts and subject matter experts in the definition and writing of business requirements in Blueprint.
Understand agency strategy and excel at working in a team environment as well as independently to assist in accomplishing agency goals.
Work with both developers and business teams to facilitate the understanding, clarification, and execution of requirements.
Listen to various perspectives presented for requirements improvements and provide recommendations for modifications.
Maintain mockups using Balsamiq, business process flows using Visio, business requirements using Blueprint and prioritizing product backlog stories using Visual Studio Team Foundation Server.
Proactively communicate and collaborate with external and internal customers/stakeholders to gather information for future ORION requirements.
Collected data from wide-ranging sources, including [Type], [Type] and [Type].
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Worked effectively with multiple Scrum teams both internally and off-shore.
Managed product backlog and supported Scrum framework for sprint releases.
Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Investigated and corrected or escalated project problems.
DL Examiner I, 03/2011 to 07/2015 State Of Florida - Highway Safety & Motor Vehicle – City, STATE,
Determined eligibility for driver licenses, temporary licenses, and identification cards for customers.
Evaluated information on applications to verify completeness, accuracy and to determine whether applicants are qualified to obtain licenses.
Performed driving skills testing, detect fraudulent licenses, and assist the public with reinstating driving privileges.
Identified any possible health concerns, advise customer of adjunct service programs, enter applicant data and court ordered information into a mainframe database, collect, balance & report fees collected daily.
Monitored students during tests.
Processed issuance and verified documents received by customers to complete transactions.
Contacted other state Motor Vehicle Department to determine status of customer licensing issues.
Collected taxes and fees, submitted payments and issued receipts.
Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Verified authenticity of documents such as foreign identification or immigration documents.
Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Handled day-to-day running of duties to ensure high levels of productivity and progression.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Mastered FDLIS - Florida Driver License Information System , DAVID - Driver and Vehicle Information Database, FRIVS - Florida Real-Time Vehicle Information System, MM - Motorist Maintenance and OASIS - Online Appointment Service and Information System/Queuing System and trained new employees on proper procedures.
Education
Master of Science: Information Technology, Expected in 12/2020 to Florida State University - Tallahassee, FL GPA: Status -
Graduated magna cum laude
Professional development completed in Leadership and Management
Bachelor of Science: Public Safety Management, Expected in 12/2009 to Miami Dade College - Miami, FL GPA: Status -
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