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Application System Programmer II Resume Example

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APPLICATION SYSTEM PROGRAMMER II
Professional Summary

Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in [Task] and [Task] and offering skills in [Skill] and [Skill]. Fluent in [Language] and accustomed to working with cross-cultural, global teams.

Skills
  • Business Analyst Essentials Training
  • Certified Scrum Master
  • Certified Tester (CTFL)
  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Publisher, Outlook, Visio, Microsoft Test Manager (MTM))
  • Visual Studio Team Foundation Server
  • Balsamiq (Mockups 3) - Business Process Mapping
  • Blueprint
  • SharePoint
  • Written Correspondence
  • Customer Service and Interpersonal Skills
  • Training Development/Presentations
  • Time management and organization skills
  • Oracle SQL and databases
  • Organization and Time management
  • Collaboration, Strategic Planning, Business planning
  • Conflict Resolution
  • Project Management
  • Test case scenarios
Work History
06/2019 to Current
Application System Programmer IICompany Name – City, State
  • Detect issues or problems that may arise in production and propose solutions to the project teams, Product Owners and/or Subject Matter Experts.
  • Ensure that existing software functionalities are not impacted by system deployments.
  • Support the modernization effort by applying my knowledge of the current FLHSMV systems.
  • Review functional and design specifications for ORION applications to ensure a full understanding of the project goals.
  • Prepare documentation, reports, and test results based on the execution of test plans.
  • Analyze design documentation, requirements, and system software functionality.
  • Maintaining and improving application software's quality such as the ORION system by assisting in refinements and collaborating with other members of the team or organization.
  • Identify any document defects using Microsoft Test Manager (MTM) and Blueprint before deploying to end user testing.
  • Able to work independently and with other team members.
  • Conduct testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
  • Partnered with team members, including DEVs and Systems Evaluation Units to minimize project delays.
  • Translated technical concepts and information into terms all parties could easily comprehend.
  • Used interpersonal and communication skills in all interactions, enriching team collaboration customer relationships on all projects.
  • Contribute ideas and suggestions in team meetings and provided updates on deadlines, designs and enhancements.
  • Perform software testing to uncover bugs and troubleshoot issues prior to application launch.
  • Provide analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
07/2015 to 06/2019
Business/Planning AnalystCompany Name – City, State
  • Support Sr.
  • Business Analysts in the facilitation of JAD sessions when required for gathering requirements.
  • Use the Balsamiq software and Blueprint platform to develop and document system requirements in collaboration with Product Owners.
  • Work closely with team leads, senior business analysts and subject matter experts in the definition and writing of business requirements in Blueprint.
  • Understand agency strategy and excel at working in a team environment as well as independently to assist in accomplishing agency goals.
  • Work with both developers and business teams to facilitate the understanding, clarification, and execution of requirements.
  • Listen to various perspectives presented for requirements improvements and provide recommendations for modifications.
  • Maintain mockups using Balsamiq, business process flows using Visio, business requirements using Blueprint and prioritizing product backlog stories using Visual Studio Team Foundation Server.
  • Proactively communicate and collaborate with external and internal customers/stakeholders to gather information for future ORION requirements.
  • Collected data from wide-ranging sources, including [Type], [Type] and [Type].
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Managed product backlog and supported Scrum framework for sprint releases.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Investigated and corrected or escalated project problems.
03/2011 to 07/2015
DL Examiner ICompany Name – City, State
  • Determined eligibility for driver licenses, temporary licenses, and identification cards for customers.
  • Evaluated information on applications to verify completeness, accuracy and to determine whether applicants are qualified to obtain licenses.
  • Performed driving skills testing, detect fraudulent licenses, and assist the public with reinstating driving privileges.
  • Identified any possible health concerns, advise customer of adjunct service programs, enter applicant data and court ordered information into a mainframe database, collect, balance & report fees collected daily.
  • Monitored students during tests.
  • Processed issuance and verified documents received by customers to complete transactions.
  • Contacted other state Motor Vehicle Department to determine status of customer licensing issues.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Verified authenticity of documents such as foreign identification or immigration documents.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Handled day-to-day running of duties to ensure high levels of productivity and progression.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Mastered FDLIS - Florida Driver License Information System , DAVID - Driver and Vehicle Information Database, FRIVS - Florida Real-Time Vehicle Information System, MM - Motorist Maintenance and OASIS - Online Appointment Service and Information System/Queuing System and trained new employees on proper procedures.
Education
12/2020
Master of Science: Information Technology
Florida State University - City, State
  • Graduated magna cum laude
  • Professional development completed in Leadership and Management
12/2009
Bachelor of Science: Public Safety Management
Miami Dade College - City, State
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Resume Overview

School Attended

  • Florida State University
  • Miami Dade College

Job Titles Held:

  • Application System Programmer II
  • Business/Planning Analyst
  • DL Examiner I

Degrees

  • Master of Science : Information Technology
    Bachelor of Science : Public Safety Management

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