Application System Programmer II Resume Example
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APPLICATION SYSTEM PROGRAMMER II
Professional Summary
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in [Task] and [Task] and offering skills in [Skill] and [Skill]. Fluent in [Language] and accustomed to working with cross-cultural, global teams.
Skills
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Work History
06/2019 to Current
Application System Programmer IIState Of Florida - ISA Strategic Business OPS – City , STATE
- Detect issues or problems that may arise in production and propose solutions to the project teams, Product Owners and/or Subject Matter Experts.
- Ensure that existing software functionalities are not impacted by system deployments.
- Support the modernization effort by applying my knowledge of the current FLHSMV systems.
- Review functional and design specifications for ORION applications to ensure a full understanding of the project goals.
- Prepare documentation, reports, and test results based on the execution of test plans.
- Analyze design documentation, requirements, and system software functionality.
- Maintaining and improving application software's quality such as the ORION system by assisting in refinements and collaborating with other members of the team or organization.
- Identify any document defects using Microsoft Test Manager (MTM) and Blueprint before deploying to end user testing.
- Able to work independently and with other team members.
- Conduct testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
- Partnered with team members, including DEVs and Systems Evaluation Units to minimize project delays.
- Translated technical concepts and information into terms all parties could easily comprehend.
- Used interpersonal and communication skills in all interactions, enriching team collaboration customer relationships on all projects.
- Contribute ideas and suggestions in team meetings and provided updates on deadlines, designs and enhancements.
- Perform software testing to uncover bugs and troubleshoot issues prior to application launch.
- Provide analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Educated employees on specific QA standards and confirmed maintenance of standards.
07/2015 to 06/2019
Business/Planning AnalystState Of Florida - ISA Office Of Motorist Modernization – City , STATE
- Support Sr.
- Business Analysts in the facilitation of JAD sessions when required for gathering requirements.
- Use the Balsamiq software and Blueprint platform to develop and document system requirements in collaboration with Product Owners.
- Work closely with team leads, senior business analysts and subject matter experts in the definition and writing of business requirements in Blueprint.
- Understand agency strategy and excel at working in a team environment as well as independently to assist in accomplishing agency goals.
- Work with both developers and business teams to facilitate the understanding, clarification, and execution of requirements.
- Listen to various perspectives presented for requirements improvements and provide recommendations for modifications.
- Maintain mockups using Balsamiq, business process flows using Visio, business requirements using Blueprint and prioritizing product backlog stories using Visual Studio Team Foundation Server.
- Proactively communicate and collaborate with external and internal customers/stakeholders to gather information for future ORION requirements.
- Collected data from wide-ranging sources, including [Type], [Type] and [Type].
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Managed product backlog and supported Scrum framework for sprint releases.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Investigated and corrected or escalated project problems.
03/2011 to 07/2015
DL Examiner IState Of Florida - Highway Safety & Motor Vehicle – City , STATE
- Determined eligibility for driver licenses, temporary licenses, and identification cards for customers.
- Evaluated information on applications to verify completeness, accuracy and to determine whether applicants are qualified to obtain licenses.
- Performed driving skills testing, detect fraudulent licenses, and assist the public with reinstating driving privileges.
- Identified any possible health concerns, advise customer of adjunct service programs, enter applicant data and court ordered information into a mainframe database, collect, balance & report fees collected daily.
- Monitored students during tests.
- Processed issuance and verified documents received by customers to complete transactions.
- Contacted other state Motor Vehicle Department to determine status of customer licensing issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Verified authenticity of documents such as foreign identification or immigration documents.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Handled day-to-day running of duties to ensure high levels of productivity and progression.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Mastered FDLIS - Florida Driver License Information System , DAVID - Driver and Vehicle Information Database, FRIVS - Florida Real-Time Vehicle Information System, MM - Motorist Maintenance and OASIS - Online Appointment Service and Information System/Queuing System and trained new employees on proper procedures.
Education
12/2020
Master of Science: Information Technology
Florida State University - City, State
Florida State University - City, State
- Graduated magna cum laude
- Professional development completed in Leadership and Management
12/2009
Bachelor of Science: Public Safety Management
Miami Dade College - City, State
Miami Dade College - City, State
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Resume Overview
School Attended
- Florida State University
- Miami Dade College
Job Titles Held:
- Application System Programmer II
- Business/Planning Analyst
- DL Examiner I
Degrees
- Master of Science : Information Technology
Bachelor of Science : Public Safety Management
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