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animal grooming resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Self-motivated with over 8 years of experience in guest services. Pleasant personality coupled with talents. Service-driven multi-tasker ready to take next step in career.

Skills
  • Email and telephone decorum
  • Appointment confirmation
  • Front office management
  • Effective planning
  • Package and mail receipt
  • Microsoft Office
  • Meeting arrangements
  • Hospitality services
  • Issue handling
  • Cash transactions
  • Fluent in english and Spanish
  • Customer assistance and interaction
  • Recordkeeping
  • Administrative skills
  • Office supplies ordering
  • Administrative support
Experience
10/2018 to Current
Animal Grooming Veterinary Emergency Group Denver, CO,
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Maintained clean and orderly play yards, kennels and cages.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Bathed, dried and groomed over 6-7 animals each day.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Kept dogs safe by remaining alert to environmental conditions.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
to
Veterinary Receptionist Jack Flash Effingham, IL,
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for animals.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Process financial transactions for clients.
  • Worked with clients to processes all financial transactions.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Managed all administrative needs of medical practice.
  • Updated group medical records and technical library to support smooth office operations.
  • Digitized over medical records and organized files.
  • Transcribed over daily meetings and appointments and organized documents for streamlined office functionality.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Handled office inventory for medical facility, including placing orders.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Worked with doctor to prepare correct equipment and supplies for over daily appointments.
  • Supervised and trained admitting, billing and collection staff.
  • Interviewed patients to collect medical information and insurance details.
  • Gathered information to file appeals for medical denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Created and maintained accurate and confidential patient files.
  • Updated patient financial information to ensure accuracy.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office.
  • Secured, organized and updated animal records and financial documentation.
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Cashier/Retail Sales Associate Sally Beauty Supply City, STATE,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Provided every customer with professional and polite support for sales and service needs.
  • Worked with off-site locations to find desired items for customers.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Promoted brand through event marketing, demonstrations and sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
  • Adhered to all company initiatives and achieved established goals for each.
  • Fostered customer retention by assessing and meeting product needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Help customers load purchased equipment when necessary.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Increased sales by [Number]% through suggestive selling and
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Helped customers by answering questions and locating merchandise.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Promoted customer satisfaction.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Provided outstanding customer service customers daily, increasing customer service feedback scores.
  • Assisted customers in finding or selecting items.
  • Managed cash register operations using POS system including processing sales and returns.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 06/2007 to to
High School Diploma:
Thomas Kelly High School - Chicago,Illinois ,
GPA:

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Resume Overview

School Attended

  • Thomas Kelly High School

Job Titles Held:

  • Animal Grooming
  • Veterinary Receptionist
  • Cashier/Retail Sales Associate

Degrees

  • High School Diploma

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