advance repair resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
•Software and hardware documentation.
•Internet Web Searching
•Microsoft Office
•Hewlett Packard Unix
•Pascal, C/C++, Delphi, SQL
Education
Delaware Technical and Community, DEExpected in 2006Associate degree:Computer Network EngineeringGPA:Status
Phi Theta Kappa member. Dean’s List 3 years in a row
“Angel Kanchev” Rousse UniversityRuse, Expected in 2001Bachelor of Science:Bachelor degree of Mathematics and Computer Science EducationGPA:Status
Full scholarship. Commission of Student Help.
Accomplishments
Experience
Laz ParkingAdvance Repair
, , 2013Current
Responsible for troubleshooting individual customer issues for the Company's data, voice, and advanced video products.
Facilitates resolutions with customers,.
field technicians, and other functional groups to resolve service issues to the satisfaction of the customer.
Provides services as back-up or escalation for the Day of Install/Job (DOI/DOJ) team.
Works with Technicians during the DOI/DOJ installation/service process of all Company Lines of Business (LOBs) to ensure a successful installation and/or service call with our customers.
Acts as technical specialist within own area.
May serve as team leader, but does not supervise.
Butler Technical GroupAdvance Technical Support
, , 20112013
Resolved escalations from Technicians involving troubleshooting all lines of business.
Escalated unresolved issues to the appropriate fix agency.
Performed customer callbacks to determine success of troubleshooting and repair activities.
Updated, resolved, and escalated customer reported tickets.
Analyzed data resources to determine whether it is a customer premise problem or whether it is a network issue.
Worked with dispatch, technical operations, call center, and XOC to coordinate issue resolutions.
Monitored and managed trouble ticket queues.
Linked related outages and completes trouble tickets.
Provided feedback to cross-functional areas associated with non-compliance.
Provided real-time service verifications (QC of levels.) Manually actives data and voice services.
Resolved voice services port issues.
American Addiction CentersLocal Number Portability Specialist
, , 07/20092011
Responsible for monitoring and correcting any problems for porting numbers from other providers.
Helped to resolve issues for customers wanting to switch from one carrier to Comcast within the same general metropolitan area.
Spring Education GroupCase Resolutions Specialist
, , 07/20092010
Advanced troubleshooting of Internet, email and computer related issues.
Supported AP CAEs.
Escalated tickets to the appropriate chain.
Renton Technical CollegeSupervisor
Renton, WA, 20062010
Responsible for entering payments into United Medical's billing system.
Supervised and trained new staff.
Download and load information from providers into system.
Instruct staff on using complex document retrieval system.
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