LiveCareer-Resume

advance repair resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights

•Software and hardware documentation.

•Internet Web Searching

  • •Microsoft Office
  • •Hewlett Packard Unix
  • •Pascal, C/C++, Delphi, SQL
Education
Delaware Technical and Community , DE Expected in 2006 Associate degree : Computer Network Engineering GPA : Status

Phi Theta Kappa member. Dean’s List 3 years in a row

“Angel Kanchev” Rousse University Ruse, Expected in 2001 Bachelor of Science : Bachelor degree of Mathematics and Computer Science Education GPA : Status

Full scholarship. Commission of Student Help.

Accomplishments
Experience
Laz ParkingAdvance Repair
, , 2013Current
  • Responsible for troubleshooting individual customer issues for the Company's data, voice, and advanced video products.
  • Facilitates resolutions with customers,.
  • field technicians, and other functional groups to resolve service issues to the satisfaction of the customer.
  • Provides services as back-up or escalation for the Day of Install/Job (DOI/DOJ) team.
  • Works with Technicians during the DOI/DOJ installation/service process of all Company Lines of Business (LOBs) to ensure a successful installation and/or service call with our customers.
  • Acts as technical specialist within own area.
  • May serve as team leader, but does not supervise.
Butler Technical GroupAdvance Technical Support
, , 20112013
  • Resolved escalations from Technicians involving troubleshooting all lines of business.
  • Escalated unresolved issues to the appropriate fix agency.
  • Performed customer callbacks to determine success of troubleshooting and repair activities.
  • Updated, resolved, and escalated customer reported tickets.
  • Analyzed data resources to determine whether it is a customer premise problem or whether it is a network issue.
  • Worked with dispatch, technical operations, call center, and XOC to coordinate issue resolutions.
  • Monitored and managed trouble ticket queues.
  • Linked related outages and completes trouble tickets.
  • Provided feedback to cross-functional areas associated with non-compliance.
  • Provided real-time service verifications (QC of levels.) Manually actives data and voice services.
  • Resolved voice services port issues.
American Addiction CentersLocal Number Portability Specialist
, , 07/20092011
  • Responsible for monitoring and correcting any problems for porting numbers from other providers.
  • Helped to resolve issues for customers wanting to switch from one carrier to Comcast within the same general metropolitan area.
Spring Education GroupCase Resolutions Specialist
, , 07/20092010
  • Advanced troubleshooting of Internet, email and computer related issues.
  • Supported AP CAEs.
  • Escalated tickets to the appropriate chain.
Renton Technical CollegeSupervisor
Renton, WA, 20062010
  • Responsible for entering payments into United Medical's billing system.
  • Supervised and trained new staff.
  • Download and load information from providers into system.
  • Instruct staff on using complex document retrieval system.
Comcast Cable Communication, IncCustomer Account Executive
, , 08/200707/2009
  • Performed all elements for giving excellent customer and technical service to Comcast customers via telephone.
  • Primary responsibilities include troubleshooting PC/E-mail/modem/home networking problems with customers.
  • Performed notifications and escalations with technicians, supervisors, technical managers, dispatch, and call center personnel.
  • Prepared work orders for maintenance requests after determining if field visits are required.
  • Confirmed and validated the success of troubleshooting and repair activity.
  • Responsible for assisting customers with sales and billing concerns.
Brandywine Medical ManagementPayment Poster
City, STATE, 20052006
  • Responsible for entering payments in billing system.
  • Trained new employees, and office stuff.
Christiana HiltonBrasserie Supervisor
City, STATE, 20032005
  • Responsible for the scheduling and coordination of the 5-Star restaurants waiting staff.
  • Wait Staff Scheduling and coordination.
  • Served as liaison between various departments to resolve system and personnel conflicts.
  • Greeted of all patrons dining at establishment.
European Language High-SchoolComputer Science Teacher
City, STATE, 08/200108/2002
  • Taught the fundamentals of Microsoft Windows and Office, Programming in Pascal, Data and Network Administrating.
  • Responsible for maintaining all computer lab equipment and software.
Angel Kancev" Rousse UniversityComputer Science Instructor
, STATE, 19972001
  • Computer Support at the Commission of Student Help.
  • Developed and Maintained computer application utilizing Delphi.

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Resume Overview

School Attended

  • Delaware Technical and Community
  • “Angel Kanchev” Rousse University

Job Titles Held:

  • Advance Repair
  • Advance Technical Support
  • Local Number Portability Specialist
  • Case Resolutions Specialist
  • Supervisor
  • Customer Account Executive
  • Payment Poster
  • Brasserie Supervisor
  • Computer Science Teacher
  • Computer Science Instructor

Degrees

  • Associate degree
  • Bachelor of Science

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