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Advance Repair Resume Example

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ADVANCE REPAIR
Highlights

•Software and hardware documentation.

•Internet Web Searching

  • •Microsoft Office
  • •Hewlett Packard Unix
  • •Pascal, C/C++, Delphi, SQL
Experience
January 2013 to Current
Company NameAdvance Repair
  • Responsible for troubleshooting individual customer issues for the Company's data, voice, and advanced video products.
  • Facilitates resolutions with customers,.
  • field technicians, and other functional groups to resolve service issues to the satisfaction of the customer.
  • Provides services as back-up or escalation for the Day of Install/Job (DOI/DOJ) team.
  • Works with Technicians during the DOI/DOJ installation/service process of all Company Lines of Business (LOBs) to ensure a successful installation and/or service call with our customers.
  • Acts as technical specialist within own area.
  • May serve as team leader, but does not supervise.
January 2011 to January 2013
Company NameAdvance Technical Support
  • Resolved escalations from Technicians involving troubleshooting all lines of business.
  • Escalated unresolved issues to the appropriate fix agency.
  • Performed customer callbacks to determine success of troubleshooting and repair activities.
  • Updated, resolved, and escalated customer reported tickets.
  • Analyzed data resources to determine whether it is a customer premise problem or whether it is a network issue.
  • Worked with dispatch, technical operations, call center, and XOC to coordinate issue resolutions.
  • Monitored and managed trouble ticket queues.
  • Linked related outages and completes trouble tickets.
  • Provided feedback to cross-functional areas associated with non-compliance.
  • Provided real-time service verifications (QC of levels.) Manually actives data and voice services.
  • Resolved voice services port issues.
August 2009 to January 2011
Company NameLocal Number Portability Specialist
  • Responsible for monitoring and correcting any problems for porting numbers from other providers.
  • Helped to resolve issues for customers wanting to switch from one carrier to Comcast within the same general metropolitan area.
August 2009 to January 2010
Company NameCase Resolutions Specialist
  • Advanced troubleshooting of Internet, email and computer related issues.
  • Supported AP CAEs.
  • Escalated tickets to the appropriate chain.
January 2006 to January 2010
Company NameCity, StateSupervisor
  • Responsible for entering payments into United Medical's billing system.
  • Supervised and trained new staff.
  • Download and load information from providers into system.
  • Instruct staff on using complex document retrieval system.
September 2007 to August 2009
Company NameCustomer Account Executive
  • Performed all elements for giving excellent customer and technical service to Comcast customers via telephone.
  • Primary responsibilities include troubleshooting PC/E-mail/modem/home networking problems with customers.
  • Performed notifications and escalations with technicians, supervisors, technical managers, dispatch, and call center personnel.
  • Prepared work orders for maintenance requests after determining if field visits are required.
  • Confirmed and validated the success of troubleshooting and repair activity.
  • Responsible for assisting customers with sales and billing concerns.
January 2005 to January 2006
Company NameCity, StatePayment Poster
  • Responsible for entering payments in billing system.
  • Trained new employees, and office stuff.
January 2003 to January 2005
Company NameCity, StateBrasserie Supervisor
  • Responsible for the scheduling and coordination of the 5-Star restaurants waiting staff.
  • Wait Staff Scheduling and coordination.
  • Served as liaison between various departments to resolve system and personnel conflicts.
  • Greeted of all patrons dining at establishment.
September 2001 to September 2002
Company NameCity, StateComputer Science Teacher

  • Taught the fundamentals of Microsoft Windows and Office, Programming in Pascal, Data and Network Administrating.
  • Responsible for maintaining all computer lab equipment and software.
January 1997 to January 2001
Company NameStateComputer Science Instructor
  • Computer Support at the Commission of Student Help.
  • Developed and Maintained computer application utilizing Delphi.
Education
2006
Delaware Technical and Community
StateComputer Network Engineering
Associate degree

Phi Theta Kappa member. Dean's List 3 years in a row

2001
“Angel Kanchev” Rousse University
City, BulgariaBachelor degree of Mathematics and Computer Science Education
Bachelor of Science

Full scholarship. Commission of Student Help.

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Resume Overview

School Attended

  • Delaware Technical and Community
  • “Angel Kanchev” Rousse University

Job Titles Held:

  • Advance Repair
  • Advance Technical Support
  • Local Number Portability Specialist
  • Case Resolutions Specialist
  • Supervisor
  • Customer Account Executive
  • Payment Poster
  • Brasserie Supervisor
  • Computer Science Teacher
  • Computer Science Instructor

Degrees

  • Computer Network Engineering Associate degree
    Bachelor degree of Mathematics and Computer Science Education Bachelor of Science

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