Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Verbal and Written Communication
Professional and Courteous
Reception Duties
Bilingual in Spanish and English
Order Placement
Data Entry
Document Sorting
Microsoft Office
Staff Orientation and Training
Billing and Invoicing
Customer and client relations
Employee timesheet processing
Office management
Filing and data archiving
Customer relations and communications
Recordkeeping
Work History
08/2021 to 02/2023
Administrative SecretaryNuvance Health – , , Yorktown, TX
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from customers seeking information on project quotes.
Restocked office supplies and placed purchase orders to maintain adequate stock levels of building construction materials.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Traveled to project destinations to assist with project supervision and collected project fees.
Drafted contracts for differential construction projects.
Maintained payroll timesheets and issued out payroll checks to employee contractors and vendors.
Worked closely with C.P.A. in bookkeeping and recordkeeping of all company's assets.
Conducted bank deposits on hebdomadal basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Provided clerical support to company employees by copying, faxing, and filing documents
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Managed filing system, entered data and completed other clerical tasks
Created and updated records and files to maintain document compliance
12/2019 to 03/2020
Operations ManagerHoneywell – , , Sanger, TX
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained new employees on proper protocols and customer service standards.
Maintained cleanliness and organization of MSDS in workspace, working closely with employees to systemize tasks.
Assisted in recruiting, hiring and training of team members.
Interacted well with employees and customers to build connections and nurture relationships.
Eased team transitions and new employee orientation through effective training and development.
Collaborated with employees to open and close laundry facility, transactions and manage inventory.
Managed and balanced cash drawers ,credit/debit machine ,invoices
Inspected machines and reported malfunctions of machines to maintenance department for repairs
07/2004 to 10/2006
Surety Bond AgentEmerson's Bail Bonds – , , San Antonio, TX
Offered friendly and efficient service to all customers.
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Attended court to confirm attendance of each defendant at scheduled times.
Provided positive work ethics within tight deadlines in a fast-paced atmosphere.
Processed payments from customers and defendants to secure bonds.
Maintained records of defendants of reporting to office for court dates and updated clients new information as needed.
Specialized in critical and precisely handwritten procedure on a surety bond numerical form for bonds that exceed 100,000 thousand dollars.
Collected and copied government issued identification upon completion of bond application of customers.
Skilled at working independently and collaboratively in team environment.
Proven ability to learn quickly and adapt to new situations.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Collected payments for bond processing and release procedures.
10/2001 to 07/2004
Medical Office Receptionist/Phlebotomy/EKG TechnicianSTAFF SEARCH HEALTHCARE – , , San Antonio, TX
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed patient referrals to other medical specialists.
Maintained records by recording, obtaining and updating personal and financial information.
Educated patients on testing and preparation steps prior to procedure.
Used personal protective equipment correctly to protect coworkers and patients.
Conducted vital signs, administered injections,
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified patients insurance for billing process.
Greeted all patients and customers with friendliness ,respect and gratitude.
Reviewed and sent medical records to other physicians upon request
Aided with prescription refill requests
Adhered to strict HIPAA guidelines to protect patient privacy
Pulled charts and prepared for nurse and doctor assessment
Received, recorded and filed medical payments by check, cash, and credit card
Helped patients complete necessary medical forms and documentation
Organized paperwork such as charts and reports for office and patient needs
Transcribed phone messages and relayed to appropriate personnel
Maintained current and accurate medical records for patients
Education
Expected in 09/2022 to to
: Paralegal Ashworth College - Norcross, GA GPA: Status -
Expected in 08/2009 to to
GED: Windham High School - Gatesville, TX, GPA: Status -
Expected in to to
: Phlebotomy/Ekg Technician Career Point College - San Antonio, TX GPA: Status -
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Resume Overview
School Attended
Ashworth College
Windham High School
Career Point College
Job Titles Held:
Administrative Secretary
Operations Manager
Surety Bond Agent
Medical Office Receptionist/Phlebotomy/EKG Technician