administrative secretary resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Verbal and Written Communication
  • Professional and Courteous
  • Reception Duties
  • Bilingual in Spanish and English
  • Order Placement
  • Data Entry
  • Document Sorting
  • Microsoft Office
  • Staff Orientation and Training
  • Billing and Invoicing
  • Customer and client relations
  • Employee timesheet processing
  • Office management
  • Filing and data archiving
  • Customer relations and communications
  • Recordkeeping
Work History
08/2021 to 02/2023 Administrative Secretary Nuvance Health | , , Yorktown, TX
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from customers seeking information on project quotes.
  • Restocked office supplies and placed purchase orders to maintain adequate stock levels of building construction materials.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Traveled to project destinations to assist with project supervision and collected project fees.
  • Drafted contracts for differential construction projects.
  • Maintained payroll timesheets and issued out payroll checks to employee contractors and vendors.
  • Worked closely with C.P.A. in bookkeeping and recordkeeping of all company's assets.
  • Conducted bank deposits on hebdomadal basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Managed filing system, entered data and completed other clerical tasks
  • Created and updated records and files to maintain document compliance
12/2019 to 03/2020 Operations Manager Honeywell | , , Sanger, TX
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained cleanliness and organization of MSDS in workspace, working closely with employees to systemize tasks.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with employees and customers to build connections and nurture relationships.
  • Eased team transitions and new employee orientation through effective training and development.
  • Collaborated with employees to open and close laundry facility, transactions and manage inventory.
  • Managed and balanced cash drawers ,credit/debit machine ,invoices
  • Inspected machines and reported malfunctions of machines to maintenance department for repairs
07/2004 to 10/2006 Surety Bond Agent Emerson's Bail Bonds | , , San Antonio, TX
  • Offered friendly and efficient service to all customers.
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Provided positive work ethics within tight deadlines in a fast-paced atmosphere.
  • Processed payments from customers and defendants to secure bonds.
  • Maintained records of defendants of reporting to office for court dates and updated clients new information as needed.
  • Specialized in critical and precisely handwritten procedure on a surety bond numerical form for bonds that exceed 100,000 thousand dollars.
  • Collected and copied government issued identification upon completion of bond application of customers.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collected payments for bond processing and release procedures.
10/2001 to 07/2004 Medical Office Receptionist/Phlebotomy/EKG Technician STAFF SEARCH HEALTHCARE | , , San Antonio, TX
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed patient referrals to other medical specialists.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Educated patients on testing and preparation steps prior to procedure.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Conducted vital signs, administered injections,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients insurance for billing process.
  • Greeted all patients and customers with friendliness ,respect and gratitude.
  • Reviewed and sent medical records to other physicians upon request
  • Aided with prescription refill requests
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Pulled charts and prepared for nurse and doctor assessment
  • Received, recorded and filed medical payments by check, cash, and credit card
  • Helped patients complete necessary medical forms and documentation
  • Organized paperwork such as charts and reports for office and patient needs
  • Transcribed phone messages and relayed to appropriate personnel
  • Maintained current and accurate medical records for patients
Expected in 09/2022 | Paralegal Ashworth College, Norcross, GA GPA:
Expected in 08/2009 GED | Windham High School, Gatesville, TX, GPA:
Expected in | Phlebotomy/Ekg Technician Career Point College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • Ashworth College
  • Windham High School
  • Career Point College

Job Titles Held:

  • Administrative Secretary
  • Operations Manager
  • Surety Bond Agent
  • Medical Office Receptionist/Phlebotomy/EKG Technician


  • GED
  • Some College (No Degree)

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