Accounts Manager Resume Example Company Name

ACCOUNTS MANAGER

Summary

Successful at controlling budgets, administering payroll, distributing invoices and handling any other accounting function in focused and exacting manner. Central to maintaining compliant and sustainable business operations. Consistent in accurately tracking expenses, reconciling accounts and supporting audits.

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Skills

Compassionate client care
Case management experience
Care plan management
Month-end documentation
Collections and invoice processing
Accounts receivable
Spreadsheet software knowledge
Account reconciliation
Filing experience
Office staff leadership
Scheduling and calendar management
Quality assurance controls
Employee training
Direct patient care

Customer service
Payment collection
Payment collecting
Business development
Account management
Preparing contracts
Key account generation
Issue resolution
Client meetings
Business negotiation
Excellent communication skills
Strong lead development skills
Acquiring new customers

Experience

04/2021 - 06/2021Project ManagerCompany Name | City, State

Completed full-scale project plans, including overseeing engineering activities and design processes.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Brought projects in on-time and in accordance with budget and quality standards.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.

12/2019 - 04/2021Accounts ManagerCompany Name | City, State

Grew company revenue by 30% and recovered previous year losses by rebuilding customer loyalty.
Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Managed and maintained client book of 500 accounts and weekly sales records.
Reached out to accounts measuring satisfaction and increased revenue.
Decreased process lags by supervising customer service representatives by identifying training needs and staff development plans
Supported sales management initiatives to optimize business development.
Deescalated customer issues and concerns with prompt follow-thru.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment
Identified and analyzed legal documents, discovery documents and contracts.
Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
Trained incoming staff on office procedures and case-specific duties.
Coordinated appraisals and inventories of property to complete thorough estate planning for clients.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance
Took active role in new lead generation and new client sign-ups, boosting revenues 40% increase.
Performed intake and conducted client interviews, providing documents in both English and Spanish.
Processed all assigned cases according to company and client service level agreements

07/2017 - 11/2019Accounts Payable ClerkCompany Name | City, State

Received and routed incoming calls and correspondence to promote timely communication.
Created and maintained spreadsheets and developed administrative and logistical reports.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Generated profit and loss statements to detail company's revenues and expenses.
Authored staff expense and reimbursement tracker leveraging data validation to reduce user errors and increase reporting accuracy.
Identified operational processes inefficiencies and recommended necessary
Coordinated and completed month-end closing processes within deadlines.
Posted accounts receivable payments made by cash, check or credit card payments.
Developed spreadsheets
Investigated and resolved billing issues to generate revenues and minimize outstanding debts.
Reached out to customers to verify information and follow up on issues.
Gathered information and entered data into computer system.
Worked with leadership to prepare operating budgets and facilitate financial planning.
Facilitated month-end close processes, invoicing, journal entries and account reconciliations.
Reviewed and reconciled discrepancies in accounts and financial documentation.
Investigated and resolved discrepancies in monthly bank accounts.

08/2016 - 07/2017Service ManagerCompany Name | City, State

Defined department objectives and monitored performance.
Enforced adherence to customer service standards to foster satisfaction and retention.
Hired, trained, developed and monitored performance of service department staff.
Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
Collaborated with customers to discuss service needs and offer available solutions.
Oversaw service department budget and informed management of discrepancies.
Established and oversaw department budgets for expenditures, materials and labor.
Ensured that telephone and data lines functioned properly.
Created employee work schedules to keep all shifts properly staffed.
Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.

05/2009 - 11/2012Private CaregiverCompany Name | City, State

Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Monitored vital signs and medication use, documenting variances and concerning responses.
Transported client to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Completed general housekeeping work to help client, including preparing healthy meals and keeping personal areas neat.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Coordinated with doctors and registered nurses to develop care plans for patients.

Education and Training

05/2008High School Diploma
Life Skills Center of Arizona | City, State

Additional Information

Bilingual Spanish Speaking, reading and writing.

Resume Overview

School Attended

Life Skills Center of Arizona

Job Titles Held:

Project Manager
Accounts Manager
Accounts Payable Clerk
Service Manager
Private Caregiver

Degrees

05/2008 High School Diploma

Accounts Manager Resume Example

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