Successful at controlling budgets, administering payroll, distributing invoices and handling any other accounting function in focused and exacting manner. Central to maintaining compliant and sustainable business operations. Consistent in accurately tracking expenses, reconciling accounts and supporting audits.
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Skills
Compassionate client care
Case management experience
Care plan management
Month-end documentation
Collections and invoice processing
Accounts receivable
Spreadsheet software knowledge
Account reconciliation
Filing experience
Office staff leadership
Scheduling and calendar management
Quality assurance controls
Employee training
Direct patient care
Customer service
Payment collection
Payment collecting
Business development
Account management
Preparing contracts
Key account generation
Issue resolution
Client meetings
Business negotiation
Excellent communication skills
Strong lead development skills
Acquiring new customers
Experience
07/2021 to 12/2021
ParalegalDart Container Of Michigan – Ada, OK,
Identified and analyzed legal documents, discoveries and contracts.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Interviewed clients and obtained vital case information to support associates.
Organized exhibits for trial by preparing materials and supporting documentation.
Produced well-researched and articulate legal briefs, pleadings and statements.
Researched documents and publications to establish case-altering details and evidence.
Partnered with attorneys to provide detailed performance reports for corrective action planning.
Detailed rules for trial procedure and requirements for class action suits.
04/2021 to 06/2021
Project ManagerAbb Ltd – New Orleans, LA,
Completed full-scale project plans, including overseeing engineering activities and design processes.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Brought projects in on-time and in accordance with budget and quality standards.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
12/2019 to 04/2021
Accounts ManagerEngineering Analytics, Inc. – Fort Collins, CO,
Grew company revenue by 30% and recovered previous year losses by rebuilding customer loyalty.
Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Managed and maintained client book of 500 accounts and weekly sales records.
Reached out to accounts measuring satisfaction and increased revenue.
Decreased process lags by supervising customer service representatives by identifying training needs and staff development plans
Supported sales management initiatives to optimize business development.
Deescalated customer issues and concerns with prompt follow-thru.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment
Identified and analyzed legal documents, discovery documents and contracts.
Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
Trained incoming staff on office procedures and case-specific duties.
Coordinated appraisals and inventories of property to complete thorough estate planning for clients.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance
Took active role in new lead generation and new client sign-ups, boosting revenues 40% increase.
Performed intake and conducted client interviews, providing documents in both English and Spanish.
Processed all assigned cases according to company and client service level agreements
07/2017 to 11/2019
Accounts Payable ClerkCapital Vacations – Myrtle Beach, SC,
Received and routed incoming calls and correspondence to promote timely communication.
Created and maintained spreadsheets and developed administrative and logistical reports.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Generated profit and loss statements to detail company's revenues and expenses.
Authored staff expense and reimbursement tracker leveraging data validation to reduce user errors and increase reporting accuracy.
Identified operational processes inefficiencies and recommended necessary
Coordinated and completed month-end closing processes within deadlines.
Posted accounts receivable payments made by cash, check or credit card payments.
Developed spreadsheets
Investigated and resolved billing issues to generate revenues and minimize outstanding debts.
Reached out to customers to verify information and follow up on issues.
Gathered information and entered data into computer system.
Worked with leadership to prepare operating budgets and facilitate financial planning.
Facilitated month-end close processes, invoicing, journal entries and account reconciliations.
Reviewed and reconciled discrepancies in accounts and financial documentation.
Investigated and resolved discrepancies in monthly bank accounts.
Education and Training
Expected in 05/2008 to to
High School Diploma: Life Skills Center of Arizona - Phoenix, AZ GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.