account champion leader resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled, smart educated hard worker. Someone who is very passionate about everything they do. Loves to try new things and prides themselves in their customer service experience. excellent when it comes to working with others and bringing multiple people together to collaborate and share ideas
Skills
Inventory checks
Register operations
Sanitation and safety standards
Inventory rotation
Excellent customer service
Quality Improvement
Issue resolution
Team Supervision
Experience in leadership
Supervision & leadership
Organizational skills
Relationship building
Conflict resolution
Decision-making
Experience
05/2022 to CurrentAccount Champion/LeaderSeminole Gaming | Coconut Creek, FL,
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Offered training and support to keep team members motivated and working toward objectives.
Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
Reviewed completed work to verify consistency, quality and conformance.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Reviewed staff work and gave comprehensive and constructive feedback.
Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Rotated through series of different stations based on team needs.
Operated forklifts and overhead cranes to move supplies and finished products.
Implemented performance, quality and efficiency measures to achieve aggressive production goals.
01/2018 to 05/2022Deli ManagerMcdonald's | Brownsburg, IN,
Checked signage and pricing to verify accurate displays on counters and in cases.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
Organized ingredients and restocked supplies to prepare for busy periods.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Cleaned utensils, dishes and glasses for customer use.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Created aesthetically pleasing food arrangements for special orders and party trays.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Cross-trained in other kitchen positions to support team and meet customer needs.
Responded to customer questions regarding product availability.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Acquired new skills to support team and further accommodate customer needs.
Used mental math and available tools to total materials needed, costs and payments due.
Completed monthly inventories of food and material stocks.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Created effective marketing promotions to improve business.
Planned and managed menus for weekly offerings and special events.
Completed monthly inventories of food and material stocks.
08/2016 to 08/2017Crew TrainerOberweis Dairy | Beloit, WI,
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Instructed new team members on correct procedures for all areas of operations.
Estimated potential worker issues to produce detailed resource documentation.
03/2015 to 04/2016Crew MemberCaptain D's | City, STATE,
Drove team success by completing assigned task quickly and accurately.
Kept activities moving smoothly by coordinating schedules and personnel.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Remained mindful of workplace safety according to predetermined specifications.
Education and Training
Expected in 05/2017 to to High School Diploma | Forsyth Central High School, Cumming, GAGPA: Status -
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