Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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2017-2020: As one of 40 Academic Advisors at Columbia Southern University, I was chosen along with five other advisors to assist in the development and implementation of a special protocol of advising for first time students. After a year of keeping detailed data using excel spreadsheets that targeted retention and graduation rates, the prototype was accepted and is being implemented. We were able to prove that building relationships with higher frequency of contact is better for the students and increases retention in enrollments and graduation rates over 80%.
2017- 2020: While I was working as an Academic Advisor, I volunteered to chair the Professional Development committee for 2 years and then co-chair for one year. I planned and facilitated monthly meetings that provided resources and skills to improve professional development. We also collaborated with the Motivation and Morale committee on several occasions. The Professional Developments main responsibility was to present the annual Advising Seminar. I brought in outside presenters as well as solicited inside presenter to cover a variety of topics as breakout sessions to help the academic advisors be more knowledgeable and improve the advising experience for our students. I also secured a main speaker and organized a budget for the food to be catered for the all-day event.
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