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vocational rehabilitation counselor resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplishments
  • Performance Based Bonus 2021
  • Performance Based Bonus 2020
Skills
  • Self-Motivated
  • Analytical
  • Open to Challenges
  • Organized
  • Workforce Development
  • Diversity & Inclusion
  • Policy Analysis
Work History
12/2018 to Current
Vocational Rehabilitation Counselor State Of New York Bath, NY,
  • Maintain ongoing knowledge of diversity, inclusion, reasonable accommodation, and Return to Work/Stay at Work strategies
  • Served as Department of Veterans Affairs Baltimore Regional Office Inquiry Routing and Information System (IRIS) POC for congressional and stakeholder inquiries and interim Records Management Liaison
  • Exceeded performance metrics in fully remote distributed workforce environment
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Served as contributing member of the U.S. Department of Labor and VR&E Joint Work Group (JWG)
  • Analyze Oracle Business Intelligence Enterprise Edition (OBIEE) statistical data to assess individual, regional, and national program performance metrics
  • Exceeded 86% active caseload – actual > 95%
  • Counsel and guide veterans using DOL Career One Stop resources to address training needs and skill imbalances of special populations
  • Maintain acquisitions knowledge, authorize purchase orders for rehabilitation services, and monitor vendors/facilities for program compliance
  • Educate employers about employment law, hiring incentives, and promoting diversity and inclusion
  • Research, review, and respond to external requests for information regarding Veteran case progress and services
  • Collect and analyze Veteran data to be consistent with M28C program guidelines
  • Maintains current knowledge of Veterans Benefits Administration (VBA) Freedom of Information Act (FOIA), federal disability employment legislation, and comprehensive knowledge of state and federal workforce programs and funding sources
  • Establishes effective working relationships in Veterans Benefits Administration’s service lines, including Compensation, Pension, Insurance, Loan Guarantee, Vocational Rehabilitation and Employment, and Education Services
  • Provide timely and professional customer service
  • Research and cite Code of Federal Regulation citations for correspondence, summaries, briefings, and audits
  • Educate Veterans on various EEOC enforced laws, such as: Title VII of Civil Rights Act; Title I of Americans with Disabilities Act; Age Discrimination in Employment Act, etc.
  • Guide individuals on various inclusion programs: Schedule A; Veteran Preference, Military Spouse; and Pathways Program
  • Knowledge of rehabilitation counseling techniques and stages of adjustment
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Mobilized case management system to document service delivery and case progress.
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
05/2015 to 11/2018
Vocational Rehabilitation Counselor State Of New York Brooklny, NY,
  • Assisted individuals with addressing disabilities and developing career plans.
  • Handled caseload of more than 210 clients.
  • Coordinated community resources and secured referrals.
  • Administered preliminary and comprehensive vocational assessments.
  • Provided Reentry Employment Opportunities (REO) under Workforce Innovation and Opportunity Act (WIOA) of 2014 for formerly incarcerated individuals.
  • Supervised transitioning youth participant in Pennsylvania summer internship program.
  • Educated employers about employment law, hiring incentives, and promoting diversity.
  • Provided vocational counseling, guidance, and training services to older adults, transitioning youth, and individuals with disabilities.
  • Collaborated with DOL Career One Stop to address training needs and skill imbalances of special populations.
  • Maintained comprehensive knowledge of state and federal workforce programs.
  • Promoted development of interviewing, resume writing and etiquette skills.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
10/2015 to 10/2017
Governor Appointed Policy & Planning Committee Maryland State Rehabilitation Council City, STATE,
  • Developed and monitored Division of Rehabilitation Services (DORS) State Workforce Plan regulations and guidelines under Workforce Innovation and Opportunity Act (WIOA).
  • Consulted with DORS Director on policy development and review.
  • Reviewed and monitored Comprehensive System of Personnel Development.
  • Met with Congressional representatives during legislative affairs functions.
  • Reviewed independent living grants and monitor grantee compliance.
  • Reviewed DORS Cooperative Agreements with various stakeholders.
  • Participated in DORS planning meetings including development of annual goals and objectives.
  • Reviewed and recommended changes in vocational rehabilitation program materials and identify underserved populations.
  • Consulted on development of Comprehensive Statewide Needs Assessment.
Education
Expected in 05/2021 to to
Master of Arts: Public Administration (MPA)
Penn State University - State College, PA,
GPA:
  • 3.72 GPA | Magna Cum Laude
  • Budget & Policy Analysis
  • Program Management, Evaluation, and Data Analysis
  • Leadership and Workforce Development
  • Organizational Behavior
  • Strategic Planning
Expected in 05/2021 to to
Graduate Certificate: Public Sector Human Resource Management
Penn State University - State College, PA,
GPA:
  • Labor Relations / Employee Relations
  • Human Resource Management
  • Job Analysis & Classification
  • HR Case Briefs
Expected in 12/2014 to to
Master of Arts: Vocational Rehabilitation Counseling
The University of Alabama - Tuscaloosa, AL
GPA:
  • 4.00 GPA | Summa Cum Laude
  • Internship - (May 2014 – December 2014)

Baltimore, MD 21218

Jessica Hawes CRC | Staff Specialist III | Employment Services

410-554-9127

600 Hours

Expected in 12/2012 to to
Bachelor of Science: Psychology
University of Maryland - Upper Marlboro, MD,
GPA:

4.00 GPA | Summa Cum Laude

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Resume Overview

School Attended

  • Penn State University
  • Penn State University
  • The University of Alabama
  • University of Maryland

Job Titles Held:

  • Vocational Rehabilitation Counselor
  • Vocational Rehabilitation Counselor
  • Governor Appointed Policy & Planning Committee

Degrees

  • Master of Arts
  • Graduate Certificate
  • Master of Arts
  • Bachelor of Science

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