Dedicated customer service representative motivated to maintain customer satisfaction and company success. Reliable and driven with proven ability to establish rapport with clients.
Core Strengths
Seasoned in conflict resolution
Superb intrapersonal communication skills.
Energetic work attitude
courteous demeanor
Record-keeping
activity leadership
Strong multi-tasking abilities
Adaptive team player
Strong organizational skills
Markdown/promotional procedures
Store maintenance ability
Opening/closing procedures
Educational Background
Suffolk county community collegeSelden, NYExpected in – –Associate of Arts:Liberal Arts - GPA:*In progress* Current GPA 4.0
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Just Kids - Teachers aide City, STATE, 01/2013 - Current
Assisted teacher in implementing lesson plans.
Maintained accurate and complete student records.
Managed behaviors.
Gave individual attention to students in need of extra support.
Prepared classroom materials.
Victoria's Secret - Cashier and stock associate. City, STATE, 04/2011 - 2013
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
 Excelled in exceeding daily credit card application goals.
Unloaded merchandise, priced, replenishing shelves, and back stocked
Shrink and loss prevention.
Bed Bath And Beyond - Sales and stock associate City, STATE, 09/2009 - 02/2011
 Met incoming customers and provided immediate assistance.
 Listened to customer needs and preferences to provide accurate advice.Â
Completed purchases with cash, credit and debit payment methods.Â
Answered incoming telephone calls with professional and knowledgeable responses.
Prevented store losses using awareness, attention to detail and integrity.
Unloaded merchandise, priced, replenished floor and back stocked
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Skills
Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking
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