Staff Developer resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Caring Registered Nurse with 19 years of experience in various types of long-term and home health care settings. Proven ability to provide individualized care plans and help patients meet goals by delivering direct and effective patient care. Committed to increasing patient satisfaction and streamlining procedures. Bilingual in Spanish

Nurse Case Manager with valid State RN License. Solid clinical, utilization review, and case management experience within managed care environment.

  • Chronic disease management
  • Medical evaluation
  • Patient counseling
  • Staff education and training
  • Charting and clinical documentation
  • Care plan development
  • Interdisciplinary coordination
  • Patient privacy
  • Emotional intelligence
  • Patient assessments
  • Indirect patient care
  • Direct patient care
  • Staff management
  • Process optimization
  • Case management
  • Regulatory compliance
  • Patient management
  • Data entry
Work History
Staff Developer, 02/2020 to Current
Consulate Health CarePort Charlotte, FL,
  • Performed reviews of employee work performance to check for areas in need of additional training.
  • Developed and delivered new hire training programs and continuous professional development.
  • Monitored employee performance to look for areas in need of improvement.
  • Created and managed continuous improvement classes and training programs targeted to new employees.
  • Helped develop successful recruitment and hiring plans.
  • Assisted with development of effective recruitment and hiring strategies.
  • Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
  • Worked with managers to identify internal talent and plan development pathways.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Corrected, modified and upgraded software to improve performance.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Developed next generation integration platform for internal applications.
  • Designed, developed, modified and debugged programs.
  • Tested and deployed scalable and highly available software products.
Registered Nurse Case Manager, 03/2008 to 10/2019
Iowa Home CareOxford, FL,
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods
  • Created patient assessments and plans for individual home care needs
  • Followed all instructions for medication administration and treatment plans as prescribed by physicians
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
  • Coordinated rehabilitative and preventive nursing processes and procedures
  • Administered physical examinations and documented history of current and previous conditions, illnesses and injuries
  • Authored clinical notes and updates to be reviewed by patient's primary physician
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications
  • Authored initial assessments of patients and family to develop plans for individual home care needs. ·
  • Thorougly assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken
  • Updated patient charts using Netsmart with data such as medications to keep records current and support accurate treatments
  • Actively engaged in on-call rotations to deliver continuous quality care to patients
  • Liaised with physicians regarding patient needs, performance and changes
  • Ensured that all patient clinical notes and updates were legible for primary physicians
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes
  • Used Netsmart to maintain database of relevant information for practitioners to access and coordinate patient care
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes
Assistant Director of Nursing, 04/2006 to 04/2008
Five Points HealthcareNashua, NH,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Obtained client medical history, including medication information, symptoms and allergies
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
Registered Nurse, 01/2005 to 04/2006
Elliot Health SystemCity, State,
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery
  • Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
Bachelor of Science: Nursing, Expected in 02/2021
Chamberlain University - Downers Grove, IL
Associate of Science: Registered Nurse, Expected in 12/2000
Florida SouthWestern State College - Fort Myers, FL

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Resume Overview

School Attended

  • Chamberlain University
  • Florida SouthWestern State College

Job Titles Held:

  • Staff Developer
  • Registered Nurse Case Manager
  • Assistant Director of Nursing
  • Registered Nurse


  • Bachelor of Science
  • Associate of Science

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