sr application developer resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A customer focused, result-oriented IT professional with over 10 years of experience ranging from Team Management, Application Support, Application Development, Application Maintenance and Project Management, RPA, BPM. Effective Team building and leadership skills while working with fellow management and stakeholders to accomplish shared goals.

  • ITIL
  • Application Development
  • Application Support
  • Change/Incident Management
  • Project Management
  • Operations Management
  • RPA(Robotic Process Automation)
  • BPM (Business Process Management).
Work History
07/2019 to Current Sr Application Developer Rtx | Broomfield, CO,
  • Identify opportunities for improvement in existing process and automate the process using RPA software Blue Prism
  • Participated in hiring, training resources and provide annual estimates to the senior management
  • Updated and maintained the escalation and SLA documents that define the working relastionship and processes between development team, the system administration team, and the engineering organization
  • Managed multiple projects from initial design to final implementation on the technical side
  • Created and initiated implementation of best practice service organization following ITIL principles
  • Coordinate UAT sessions and sign off with users
  • Validate the acceptance criteria & results in UAT, raising critical bugs as a matter of urgency
  • Support product releases prior to, during and post deployment
  • Responsible for all follow-up communications with the Business Line users to assure that they were aware of the status of their reported service needs, up to and including verification of completion and that they were satisfied with the results
  • Attend all SCRUM ceremonies and ensure preparedness to avoid deployment delays
  • Strong product management skills to focus on a customer first mindset, lean product thinking and a focus on product adoption
  • Work with cross-functional partners and in a matrix environment including partnering with Product, Technology, Operations, Analytics and Design teams to recognize key growth areas for the business and emerging client needs
  • Oversaw the creation and publishing of technical knowledge documents/articles for internal users
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, productions issues.
04/2014 to 07/2019 Application Support Lead Accenture Contractor Jobs | Austin, TX,
  • Involved in Data Center Migration where we migrated one of the data centers to a different location
  • Worked on around 180 applications within Citizens organization, gathered requirements and configured the applications to point to the servers in new data center
  • Managed a team of 12 resources both onsite and offshore
  • Worked on application disaster recovery exercises and documented test cases, SRPs for the DR test
  • Worked closely with Networking and storage teams to troubleshoot infrastructural issues during application migration and/or production issues
  • Hands on experience on using Network monitoring tools like Wireshark and SolarWinds Network performance monitor
  • Gather business requirements on each application from both business line users, developers and update the migration strategy to move particular application from existing server to the new servers
  • Provided application support as a SME for critical applications like Empower.NET (Mortgage loans), BIC Teller Argo, Filenet, Vector Resolve Check applications
  • Provided 24/7 production support for applications like Online Banking, Mobile Banking, Filenet, BIC Teller Argo and Empower.NET
  • Managed 24/7 Command Center Team to provide pro-active and re-active level 1/2 support for the production environment
  • Experience with installing, configuring, and monitoring AppDynamics
  • Involved in code deployments in both production and lower regions
  • Involved in deploying various applications like OLB (Online Banking), mBanking and troubleshooting issues
  • Experience in preparing implementation plans for various releases and documenting new issues
  • Strong knowledge on system lifecycle testing process/procedure
  • Strong knowledge on Incident/Problem/Change managements
  • Update existing programs to resolve issues or add functionality based upon problems identified by the support group or enhancements received from the production team
  • Work with both groups to resolve questions as they arise
  • Responsible for leading the requirements gathering and solution development process and trading partner setup for migration applications
  • Set up various communications between app server and database server using different configuration files
  • Coordinating with the concerned teams to troubleshoot during any production outages or issues with applications
  • Participated in Windows 2003 refresh where we migrated all the Windows 2003 servers to upgraded 2012 servers.
03/2012 to 04/2014 Application Support Engineer Apex Systems | Bedford, MA,
  • Installed, configured and maintained IBM WebSphere Network Deployment Server 6.x/8.x, IBM HTTP Server 6.x/8.x
  • Migrated WebSphere ND from 6.x to 8.x on AIX ,Linux systems
  • Upgraded WebSphere ND 7.x and 8.x with refresh packs and fixes packs
  • Integrated and deployed Enterprise J2EE applications on WebSphere ND 7.0 and 6.1 that involves EAR, JAR, WAR files using Admin Console and automated scripts
  • Installed plug-ins and worked on issues related with the AppServer and webserver connectivity
  • Troubleshooter for various issues like heap size, class path, threads pools and port conflicts
  • Deployed Enterprise applications on clustered Application Servers through admin console and by using automated scripts on UNIX/Windows environment
  • Created users, groups in LDAP (TDS) and mapped them to the enterprise applications running on WAS
  • Generated web plug-in and configured with web servers by doing manual edits
  • Maintained UNIX Shell Scripts, JACL to automate the WebSphere administration (deploying customer applications, logs rotation, monitor applications state etc...)
  • Provided 24/7 on call support on rotation basis
Expected in to to Master’s | Software Engineering International Technological University, San Jose, California, USA, GPA:
Expected in to to Master’s | Automotive Engineering University of Hertfordshire, Hertfordshire, UK, GPA:
Expected in to to Bachelor’s | Mechanical Engineering Jawaharlal Nehru Technological University, Anantapur, India, GPA:

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Resume Overview

School Attended

  • International Technological University
  • University of Hertfordshire
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Sr Application Developer
  • Application Support Lead
  • Application Support Engineer


  • Master’s
  • Master’s
  • Bachelor’s

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