Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable teccnician with strong ability in repairs and operation of business. Offering customer service, team building and inventory. Highly organized, proactive and punctual with team-oriented mentality.

  • Maintaining components
  • Writing reports
  • Configuring devices
  • Installing equipment
  • Safety awareness
  • Diagnosing issues
  • Instructing customers
  • Using instruments
  • Customer service
  • Relationship development
  • Team building
  • Business operations
  • Inventory management
  • Process improvement
  • Team management
  • Project organization
  • Invoice generation
  • Organization
  • Problem resolution
  • Supervision
Smartphone Technician, 07/2015 to 07/2019
SweetwaterFort Wayne, IN,
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Improved rate of resolved trouble tickets by implementing quality control.
  • Answered normal and after-hours service calls.
  • Handled all delegated tasks, including repairs and customer service.
  • Collaborated with others to discuss new lead opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to quality problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
Guitar Technician, 07/2011 to 03/2014
Experienced Guitar RepairCity, STATE,
  • Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability.
  • Applied finishing techniques, including polishing and varnishing, to keep instruments looking professional and well-maintained.
  • Lubricated moving parts of guitar and banjo instruments to improve smoothness.
  • Recommended brands of instruments to meet specific customer needs, desires and budget limitations.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Delivered completed repairs to customer locations.
  • Supported students in audition and performance preparation.
  • Built trusting rapport with students and facilitated communication with family members when needed.
  • Drafted invoices and processed student payments.
  • Planned lessons according to student skill level and learning modality.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Learned valuable techniques from observing other instructors to use in future courses.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Assessed students' grasp of class material presented in courses and workshops.
  • Established objectives for all lessons, modules and projects.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Coached students in using video and social media storytelling to improve visual intelligence of projects.
  • Optimized learning processes through research and development of innovative learning methods.
  • Planned classes focusing on instruction, demonstration and work time.
Director of Website Development, 06/2006 to 02/2012
Danny LehrmanCity, STATE,
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Developed direct mass mailings which resulted in 60% growth of customer base.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Monitored user comments and moderated activity.
  • Executed social media campaigns across various platforms.
  • Boosted site traffic using links, SEO and SEM tactics.
  • Reviewed performance of content by capturing and assessing analytics figures.
  • Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
  • Interacted with users and followers across digital platforms to encourage dialogue.
  • Wordsmithed original platform-specific content appealing to target audiences.
  • Pitched 5 stories weekly, storyboarded plans and assigned writing to various reporters.
  • Developed and implemented effective content acquisition strategies to create riveting music and guitar lesson content.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Determined project technical needs and coordinated specifications and requirements.
Owner/Operator Automotive Transmission Shop, 08/1981 to 02/2006
Danny’s Allstar Transmissions Inc.City, STATE,
  • Handled customer complaints promptly and effectively.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Processed orders, keeping customers advised of status.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Education and Training
Associate of Arts: Internet Technology , Expected in 06/2017
University of Phoenix - Tempe, AZ

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  • Guitar Technician
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