Hardworking and reliable teccnician with strong ability in repairs and operation of business. Offering customer service, team building and inventory. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Maintaining components
Writing reports
Configuring devices
Installing equipment
Safety awareness
Diagnosing issues
Instructing customers
Using instruments
Customer service
Relationship development
Team building
Business operations
Inventory management
Process improvement
Team management
Project organization
Invoice generation
Organization
Problem resolution
Supervision
Experience
Smartphone Technician, 07/2015 to 07/2019 Sweetwater – Fort Wayne, IN,
Continuously applied quality-improvement methodologies to improve work processes.
Read and interpreted technical documentation in order to accurately configure equipment.
Improved rate of resolved trouble tickets by implementing quality control.
Answered normal and after-hours service calls.
Handled all delegated tasks, including repairs and customer service.
Collaborated with others to discuss new lead opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to quality problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Guitar Technician, 07/2011 to 03/2014 Experienced Guitar Repair – City, STATE,
Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability.
Applied finishing techniques, including polishing and varnishing, to keep instruments looking professional and well-maintained.
Lubricated moving parts of guitar and banjo instruments to improve smoothness.
Recommended brands of instruments to meet specific customer needs, desires and budget limitations.
Earned reputation for good attendance and hard work.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Delivered completed repairs to customer locations.
Supported students in audition and performance preparation.
Built trusting rapport with students and facilitated communication with family members when needed.
Drafted invoices and processed student payments.
Planned lessons according to student skill level and learning modality.
Evaluated student progress and adjusted learning plans to foster progress.
Learned valuable techniques from observing other instructors to use in future courses.
Built rapport with students and parents to increase academic success and parent engagement.
Assessed students' grasp of class material presented in courses and workshops.
Established objectives for all lessons, modules and projects.
Built positive relationships with students, parents, colleagues and administrators.
Coached students in using video and social media storytelling to improve visual intelligence of projects.
Optimized learning processes through research and development of innovative learning methods.
Planned classes focusing on instruction, demonstration and work time.
Director of Website Development, 06/2006 to 02/2012 Danny Lehrman – City, STATE,
Completed design projects to meet budget, equipment, performance and legal requirements.
Developed direct mass mailings which resulted in 60% growth of customer base.
Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
Monitored user comments and moderated activity.
Executed social media campaigns across various platforms.
Boosted site traffic using links, SEO and SEM tactics.
Reviewed performance of content by capturing and assessing analytics figures.
Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
Interacted with users and followers across digital platforms to encourage dialogue.
Wordsmithed original platform-specific content appealing to target audiences.
Pitched 5 stories weekly, storyboarded plans and assigned writing to various reporters.
Developed and implemented effective content acquisition strategies to create riveting music and guitar lesson content.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Determined project technical needs and coordinated specifications and requirements.
Owner/Operator Automotive Transmission Shop, 08/1981 to 02/2006 Danny’s Allstar Transmissions Inc. – City, STATE,
Handled customer complaints promptly and effectively.
Upheld strict quality control policies and procedures during customer interactions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Described business [Product or Service] offerings to customers and facilitated smooth purchases.
Achieved high sales percentage with consultative, value-focused customer service approach.
Processed orders, keeping customers advised of status.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Education and Training
Associate of Arts: Internet Technology , Expected in 06/2017 University of Phoenix - Tempe, AZ GPA:
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