- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Hardworking and reliable teccnician with strong ability in repairs and operation of business. Offering customer service, team building and inventory. Highly organized, proactive and punctual with team-oriented mentality.
- Maintaining components
- Writing reports
- Configuring devices
- Installing equipment
- Safety awareness
- Diagnosing issues
- Instructing customers
- Using instruments
- Customer service
- Relationship development
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- Team building
- Business operations
- Inventory management
- Process improvement
- Team management
- Project organization
- Invoice generation
- Organization
- Problem resolution
- Supervision
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Smartphone Technician, 07/2015 to 07/2019
Sweetwater – Fort Wayne, IN,
- Continuously applied quality-improvement methodologies to improve work processes.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Improved rate of resolved trouble tickets by implementing quality control.
- Answered normal and after-hours service calls.
- Handled all delegated tasks, including repairs and customer service.
- Collaborated with others to discuss new lead opportunities.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to quality problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
Guitar Technician, 07/2011 to 03/2014
Experienced Guitar Repair – City, STATE,
- Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability.
- Applied finishing techniques, including polishing and varnishing, to keep instruments looking professional and well-maintained.
- Lubricated moving parts of guitar and banjo instruments to improve smoothness.
- Recommended brands of instruments to meet specific customer needs, desires and budget limitations.
- Earned reputation for good attendance and hard work.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Delivered completed repairs to customer locations.
- Supported students in audition and performance preparation.
- Built trusting rapport with students and facilitated communication with family members when needed.
- Drafted invoices and processed student payments.
- Planned lessons according to student skill level and learning modality.
- Evaluated student progress and adjusted learning plans to foster progress.
- Learned valuable techniques from observing other instructors to use in future courses.
- Built rapport with students and parents to increase academic success and parent engagement.
- Assessed students' grasp of class material presented in courses and workshops.
- Established objectives for all lessons, modules and projects.
- Built positive relationships with students, parents, colleagues and administrators.
- Coached students in using video and social media storytelling to improve visual intelligence of projects.
- Optimized learning processes through research and development of innovative learning methods.
- Planned classes focusing on instruction, demonstration and work time.
Director of Website Development, 06/2006 to 02/2012
Danny Lehrman – City, STATE,
- Completed design projects to meet budget, equipment, performance and legal requirements.
- Developed direct mass mailings which resulted in 60% growth of customer base.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Monitored user comments and moderated activity.
- Executed social media campaigns across various platforms.
- Boosted site traffic using links, SEO and SEM tactics.
- Reviewed performance of content by capturing and assessing analytics figures.
- Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
- Interacted with users and followers across digital platforms to encourage dialogue.
- Wordsmithed original platform-specific content appealing to target audiences.
- Pitched 5 stories weekly, storyboarded plans and assigned writing to various reporters.
- Developed and implemented effective content acquisition strategies to create riveting music and guitar lesson content.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Determined project technical needs and coordinated specifications and requirements.
Owner/Operator Automotive Transmission Shop, 08/1981 to 02/2006
Danny’s Allstar Transmissions Inc. – City, STATE,
- Handled customer complaints promptly and effectively.
- Upheld strict quality control policies and procedures during customer interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
- Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Described business [Product or Service] offerings to customers and facilitated smooth purchases.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Processed orders, keeping customers advised of status.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Associate of Arts: Internet Technology , Expected in 06/2017
University of Phoenix - Tempe, AZ
GPA:
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