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Security Receptionist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Security Receptionist: Fast paced environment. Answering/transferring incoming calls, Monitor Meridian (The Kiosk for taking temperatures upon entering the building), Checking in Contractors/Vendors and Communicating with the Facilities team (engineers) that their guest has arrived (making sure that all is following the Covid-19 instruction), Answering alerts on CCure9k (CCURE Systems logs entry door readers and employee access into the buildings also if a door is being held open or hasn’t completely closed, forced open or any glass breaks the system will send out an alert.), Monitoring The Video Surveillance System and Checking out temporary badges for employees, venders/contractors through C-Cure Administration.

Security Professional: Evaluate areas in and around the building to identify security risks. Develop and implement
appropriate security plans and control systems, addressing issues such as:
Facility design; barriers and locking systems; safes, vaults, and secure storage areas; access
control systems; closed-circuit television surveillance; protective lighting; communication
systems; parking; and traffic control.

Skills
  • CCTV Monitoring
  • Customer Service-Oriented
  • C-CURE9k/Administration
  • Symmetry Data Guard
  • Attentive and Observant
  • Detailed Activity Logs
  • Ground Patrol
  • Verbal and Written Communication
  • Team Player
  • CPR Certified
  • Courteous and Professional
Work History
Security Receptionist, 12/2019 - Current
G4s Bridgeton, NJ,
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored property and investigated any areas of suspicion.
Online Customer Service Representative, 12/2015 - 01/2020
Gardaworld Topeka, KS,
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
Security for Consulate of Singapore, 01/2014 - 10/2015
Universal Protection Security Services City, STATE,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Checked and verified photo identification prior to granting facility access.
Professional Security Officer, 05/2008 - 01/2014
Universal Security Services City, STATE,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Arts: Communications, Expected in
-
Diablo Valley College - Pleasant Hill, CA
GPA:
  • Coursework in England, London for a Semester. Studied Art history and creative writing.

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Resume Overview

School Attended

  • Diablo Valley College

Job Titles Held:

  • Security Receptionist
  • Online Customer Service Representative
  • Security for Consulate of Singapore
  • Professional Security Officer

Degrees

  • Associate of Arts

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