registration specialist resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Career reflects extensive experience in various customer relations positions. Consistently demonstrated ability to complete assigned tasks in a timely manner as assigned Exhibited great work ethic and physical stamina in all acquired positions Established excellent reputation for working with other team members and superiors Objective: To secure gainful employment in a security-related position at a company with a stellar reputation.
Skills
Detail-oriented, with excellent oral and written communication skills
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Strong customer service skills and commitment to service excellence
Solid reporting skills using MS Excel, Adobe Acrobat, Power Point,MS Office and Cosmo
Commitment to MATC values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively with students, teammates, management, and/or clients in everyday performance and interactions
Ability to be effective in self-management of workload and time
Problem-solving
Client Relationships
Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills and planning and Coordination
Demonstrated ability to work well with cross-functional groups
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of company
Planning and Coordination
Work History
Registration Specialist, 01/2020 - Current Arapahoe County – Littleton, CO,
Assist with transcript request via Clearinghouse
Works with student academic records current and microfiche
Verify enrollment and loan deferments
Maintain internal email boxes and provide answers to questions within 1 business day
Maintaining records
Performs registration for students, including overloads and waitlisted
Assist with testing registration paths for consistency, accuracy, process, and functionality
Correspond to attorney letters
Send documents to students, counsel or court
Receive and reconcile payment for services provided to courts
Follow FERPA guideline according to MATC privacy policy
Bookstore Associate, 08/2014 - 01/2020 Hudson Group – Salt Lake City, UT,
Assist with coordinating graduation for MATC student
Provided accurate information about grants,scholarships, that were student focused.
Programs and products referrals that help drive high student retention.
Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Followed detailed loss prevention procedures to prevent theft
Processed retail bookstore sales
Maintained confidentiality and protected confidential student information according to MATC policy
Process book order for students, staff and CBO's
Communication Analyst
Inventory control
Train employees
Reconcile debit and credit cards
Oversee P.O. Account for graduation
Discussed what could financial aid could be used for with students, outlined restrictions and educated on policies
Listened to customer needs and desires to identify and recommend optimal products
Processed accurate credit, debit, check and cash sales transactions for more than 300 student orders per day
Security Aide, 09/2013 - 12/2015 Brawley Union High – Brawley, CA,
Monitored student activity on campus
Conducted security inspections according to MATC policy
Handled emergency situations and conducted investigations upon request
Crowd control
Assist in building evacuations
Guide medical personnel to injured or ill person
Report all incidents, accidents and medical emergencies to dispatch
Increased student satisfaction by resolving issues
Learned new skills and applied to daily tasks to improve efficiency and productivity
Used critical thinking to break down problems, evaluate solutions and make decisions
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Credit Card Fraud Analyst, 06/2005 - 12/2010 Metavante 2335 City View Drive – City, STATE,
Prevented credit card fraud using company procedures
Investigated credit card kiting in designated cases
Served as credit card insurance adjuster
Investigate customers spending trend to ensure security and catch possible fraud or lost card
Process credit cards
Take inbound and outbound calls
Monitor employees activity
Investigated cases of insurance and credit card fraud, which involved upwards of $50-25,000 per case
Education
Associate of Applied Science: Criminal Justice, Expected in 05/2016 - Milwaukee Area Technical College - Milwaukee, WI, GPA: Status -
Bachelor of Science: Psychology, Expected in - Lakeland University - Milwaukee, WI, GPA: Status -
Continuing education in Psychology, GPA 3.2 expected to graduate 08/2023.
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