Regional Operations Manager Resume Example Retail Specialists LLC

REGIONAL OPERATIONS MANAGER

Professional Summary

Hands-on, Engaged Manager with exceptional gifts in effective communication, budgetary and cost control and team building. Policy and procedure driven, adaptable and versatile with ability to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential while exceeding expectations and previous years' performance metrics and have a little fun along the way.

Skills

Ability to supervise

Report writing experience

Excellent interpersonal skills

Conflict resolution

Human resources management

Employee scheduling

Staff training/development

Inventory management

Performance tracking proficiency

Budget knowledge

Relationship building

Business development

Recruitment

Coaching and mentoring

Employee reviews

Effective leader

Work History

Retail Specialists LLC Regional Operations Manager | Joplin, MO | April 2013 - Current

Enhanced regional branch performance by implementing proven management processes to increase revenue.
Diminished cost of business operation by 36% while boosting sales by 115%.
Suggested corrective services to handle customer complaints.
Hired and trained 6 new managers within a 14 month period.
Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Northwestern Mutual Financial Advisor | Birmingham, AL | February 2007 - March 2013

Cultivated and strengthened relationships with new and existing clients.
Helped clients plan for and fund retirements using mutual funds and other options.
Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
Highlighted values and educated clients on Retirement, Savings and Building Wealth financial products.
Observed rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
Worked with clients to ensure understanding of rationale and details of financial strategies.
Created business plan and identified target customers.

TJX Companies Assistant Store Manager | Hoover, AL | April 2003 - February 2007

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Rotated merchandise and displays to feature new products and promotions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Coached 35 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 44%.

Alabama Department Of Transportation Civil Engineer Trainee | Tuscaloosa, AL | February 1997 - April 2003

Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan infrastructure and construction projects.
Reviewed and assisted in performing technical bid analysis.
Developed low impact transportation, grading and storm water design strategies for sustainable infrastructure projects.
Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Interacted with state and local agencies to ensure compliance with codes and regulations.
Tested soils and materials to determine foundation strength.
Estimated quantities and cost of materials, equipment and labor to determine project feasibility.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.

Education

Bachelor of Science Civil Engineering The University of Alabama Tuscaloosa, AL

Resume Overview

Companies Worked For:

Retail Specialists LLC
Northwestern Mutual
TJX Companies
Alabama Department Of Transportation

School Attended

The University of Alabama

Job Titles Held:

Regional Operations Manager
Financial Advisor
Assistant Store Manager
Civil Engineer Trainee

Degrees

Bachelor of Science Civil Engineering

Regional Operations Manager Resume Example

Resume Score: 80%

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