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patient relations medical assistant front desk receptionist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned Patient Coordinator adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.

Skills
  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Technologically savvy
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Records management
  • Decision-making
  • Customer service
  • Problem resolution
  • Reliable and trustworthy
  • Teambuilding
  • Project planning
Education and Training
North Lauderdale Academy Tamarac, FL, Expected in 05/2006 High School Diploma : - GPA :
Nova South Eastern University Fort Lauderdale, FL, Expected in 08/2006 Certified : Early Childhood Special Education - GPA :
  • Major in Behavioral Observation and Screening, Health, Safety and Nutrition, Infant and Toddler Appropriate Practices.
Everest Institute Fort Lauderdale, FL, Expected in 11/2008 Certified : Medical Assisting - GPA :
  • Completed coursework in Echocardiography, Basic Phlebotomy, Home Health Aid, Alzheimer’s, AIDs/HIV, CRP/BLS, Health Unit Coordinator, OSHA and HIPPA.
Certifications
  • Dermatology, ZRoc Dermatology/ Skin & Cancer Associates - 2017
  • Certified Medical Assistant (CMA)
Experience
Ibc - Patient Relations/Medical Assistant/Front Desk Receptionist
Beeville, TX, 06/2017 - Current
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained inventory, medication and product expiration logs to record updated documentation for tracking purposes.
Uncle Credit Union - Credit Analyst
Stockton, CA, 04/2013 - 02/2017
  • Requested financial documents from customers.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Assessed customer credit files regularly to review receivables.
  • Collaborated with credit association and business representatives to exchange valid credit information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Contributed to development, planning and completion of project initiatives.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Submitted delinquent accounts to collections department or outside resources.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Recognized by management for providing exceptional customer service.
On Lok Senior Health Service - Teller
San Francisco, CA, 02/2011 - 04/2013
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Delivered prompt, accurate and excellent customer service.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Reported daily averages and shortages to operations department.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Managed opening and closing times for main branch.
  • Received regional branch recognition award for outstanding customer service.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Processed cash withdrawals.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Kids University - Child Caregiver
City, STATE, 08/2006 - 02/2011
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Enforced rules to teach manners and maintain safe environment.
  • Cared for up to 8 children ranging in age from infant to 16.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Secured indoor and outdoor premises to protect children under care.
  • Recorded information about behavior, food service and medication dispensing.
  • Improved group and individual behavior by employing positive management strategies.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Maintained organized and clean classroom and work areas.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.

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Resume Overview

School Attended

  • North Lauderdale Academy
  • Nova South Eastern University
  • Everest Institute

Job Titles Held:

  • Patient Relations/Medical Assistant/Front Desk Receptionist
  • Credit Analyst
  • Teller
  • Child Caregiver

Degrees

  • High School Diploma
  • Certified
  • Certified

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