patient registration clerk resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - - WWW: -
Professional Summary
Service-oriented professional with distinguished knowledge of customer service experience. Hard working, dependable and dedicated. Successful at comprehensive customer needs and wants. High quality customer relation skills. Helpful, and strive for excellence. I am a strong team player that an also work independently. A strong competitor ready to get the job done to the best of my ability. Encourage training and strong communication skills between all employees and customers. Adept at collecting information, maintaining efficient office and coordinating with management staff. Organized Customer Service advocacy and education with a commitment to efficiency. Successful at coordinating busy offices and staying professional in stressful situations. Love animals of all shapes and sizes and strive to bring the best of care and guarantee customer/employee satisfaction.
Communicates in a "customer oriented" professional manner to assist our patients, visitors, associates and other customers. Performs all duties utilizing the best possible customer service. Operates the telephone switchboard in order to relay incoming, outgoing and interoffice calls; performs various hospital communications and clerical duties; acts as hospital receptionist as needed.
Arranges for the efficient and orderly registration in an out patients clinical setting. Ensures that accurate patient information is collected and that patients are aware of appropriate policies and procedures. Puts forth the best effort to ensure an attitude of teamwork in all areas of admitting and registration
Assisted patients in filling out registration and check-in paperwork
Worked with in a diverse clinical setting, using sufficient communication to understand requirements and provide exceptional patient service
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Knowledge and experience in Outlook, Word and Excel
Used Nextgen to schedule appointments
Demonstrated knowledge of company's mission, purpose, goals, with the ability to help patients follow as well
03/2014 to 07/2018
Patient TransporterHeartland Health – One, MO,
Warmly greeted patients and visitors and made each feel welcome
Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Outreach Director at end of shift
Responded to in-person and telephone requests for information to support Outreach and Medical Staff
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Followed and maintained company guidelines, conduct and practices and offered to assist with handicap patients and handicap vehicles
Provided physical support to patients through diverse types of mobility assistance
Established long-term customer relationships through prompt and courteous service
Data entry, clerical, accurate scheduling and confirmation of appointments using Nextgen
04/2010 to 09/2014
Customer Service RepresentativePublic Storage – East Orange, NJ,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
Responded to customer requests for products, services and company information
Communicated with vendors regarding back order availability, future inventory and special orders
Provided primary customer support to internal and external customers in fast-paced environment
Welcomed, greeted and assisted guests in high-traffic store, generating thousands of dollars and operated in a twenty-four hour business
Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Cross-trained and provided back up for customer service managers
Entered orders into computer database system
Managed timely and effective replacement of damaged or missing products
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
11/2000 to 01/2008
Road SupervisorFirst Student – Berkeley Heights, NJ,
Oversaw transportation of over 300 employees, 200+ buses daily by coordinating personnel and developing efficient routes and workload schedules
Maintained a Class B with passenger endorsement with airbrakes at all times during employment
Monitored and maintained high level of on-time delivery reliability service and performance
Ensured safe working environment for all employees and fostered work environment that maximized employee morale and engagement
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
Attained compliance with DOT regulations by maintaining driver qualifications files. permits and equipment files
Ensured safe working environment that maximized employee involvement, morale and engagement
Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Driver/ Passenger safety, Customer Service, and Emergencies
Worked with Operations Manager to resolve equipment, surveillance problems, improve operations and provide exceptional customer service
Supervised 300+ Transit Operators in providing excellent customer service to passengers requiring assistance for handicapped and disabled with transportation issues
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
Expected in 2020 to to
Associate of Arts: Behavioral Sciences Mt San Jacinto College - San Jacinto, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.