Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking Site Manager proficient in generating high-quality team work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Collaborative Night Manager looking to leverage twenty years of management and clerical experience into new role. Energetic and detail-oriented with competitive spirit. Proficient in windows and microsoft. Determined to improve store performance and manage work efficiently in order to achieve all store goals. Articulate Night Manager offering over twenty years of experience in Management and warehouse sales. Successful setting goals, leading people and generating excellent customer service experience for customers. Committed to meeting all personal and company goals. Specialties include customer relations and team building.
Skills
Payroll management
Reservations management
Vendor relations
Guest assistance
Shelf restocking
Visual merchandising
Systems and automation applications
Issue and conflict resolution
Lead generation
PPE use
Coordination
Organizational skills
Teambuilding
Flexible
Friendly, positive attitude
Computer skills
Experience
06/2020 to Current
Night ManagerFour Seasons Hotels Inc – New Orleans, LA,
Conducted personnel performance appraisals to assess training needs of staff members.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Established ambitious goals for employees to promote achievement and surpass business targets.
Led staff meetings for team of thirty to communicate verbal and written directives.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Led team of thirty professionals with several direct reports.
Studied existing procedures and policies to offer optimal leadership to employees and precise operations when standing in for absent managers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Executed a variety of strategies to foster better customer service and promote positive and engaging environment for all.
Reviewed employee performance weekly, monthly, and quarterly, and delivered constructive feedback to improve weaknesses.
Upheld internal standards and productivity goals to meet standards and exceed targets.
Led team of thirty custodial professionals meeting customer needs.
Mitigated risk by ensuring regulatory compliance for required licensing.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Created weekly schedules for supervisors and leads to keep every shift well-staffed during holidays and busy periods.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Identified problem areas requiring immediate improvement and rolled out rewards as well as cooperative program, boosting productivity 40%.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
02/2016 to 01/2019
Shipping and Receiving ManagerMarriott International – Augusta, GA,
Organized storage areas to maximize movement efficiency and minimize labor.
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Liaised with vendor representatives to rectify damages and shortages.
Coordinated documents and bills, managed payments and responded to inquiries.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Input weights, charges, discrepancies and other data in [Software].
Used equipment such as [Type] and [Type] to move materials regularly.
Investigated inventory discrepancies to maintain recordkeeping validity.
Stayed up to date on [Company], [Company] and [Company] shipping programs and policies.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Trained staff on material handling processes to reduce shipping times.
Planned stock quantities according to marketplace demand and sales forecasts.
Improved efficiency by [Number]% through supervision of [Number] staff working in warehouse.
Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
Oversaw shipping and receiving activities, accomplishing customer pick rate of [Number]% by monitoring zone separation.
Adhered to company audit rules during inventory counts with [Number]% accuracy.
Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
Employed first-in first-out protocols to reduce waste by [Number]%.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Prepared inventory for shipment by attaching tags and labels.
05/2012 to 02/2016
SupervisorMassage Envy – Eastvale, CA,
Inspected incoming supplies to conform with materials specifications and quality standards.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Provided ongoing training to address staff needs.
Conducted evaluations and reviews for [Number] employees.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Enhanced group productivity [Number]% by developing and implementing new strategies.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
09/2003 to 02/2012
Security GuardCity Of Brownsville – Brownsville, TX,
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Collaborated with local law enforcement agencies to support criminal investigations.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Warned persons of rule infractions or violations and evicted violators from premises.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Provided friendly and professional assistance to employees, visitors and customers.
Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
Education and Training
Expected in 08/1999 to to
GED: Trousdale County High School - Hartsville, TN GPA:
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