medical front desk admin scheduling resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

An experienced, dedicated and profound professional who learns fast and is seeking to use stellar administrative and data entry skills to enhance organizational efficiency and profitability. Capable administrative adept at handling medical administrative needs for busy healthcare practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Highly organized administrative professional knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Hardworking professional equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

  • EMR/EHR Systems
  • MS Word
  • PowerPoint
  • Excel
  • Word Processing(60wpm)
  • Medical terminology
  • Insurance Verification
  • ICD 9/ICD 10 Codes
  • Billing
  • Medical Coding
  • Customer service
  • Ability to understand Product Knowledge
  • Medical Charting
  • HIPAA Compliance
  • Verbal and Written Communication
Work History
Medical Front Desk Admin./Scheduling, 06/2020 to 01/2022
Snugz UsaSalt Lake City, UT,
  • Greeted patients at time of arrival and checked them in on time
  • Efficiently scheduled patients for their procedures and confirmed that all patients scheduled were fully prepared for their procedure
  • Familiarized myself with medical terminology to be able to better explain protocols and communicate overall with patients
  • Carefully and cautiously protected self, patients, and staff by consistently wearing masks, and properly sanitizing office
  • Followed up with patients following procedures
  • Efficiently prepped each patient’s chart prior to their procedure day to ensure steady workflow
  • Prioritized effectively learning each system used to schedule patients, communicate with patients, and keep record of their chart and medical history
  • Made sure attending physician was notified anytime patient had adverse reaction to prep that could possibly conflict with their procedure
  • Made sure that daily schedules were printed for each attending physician morning of procedure day and placed them in their procedure room and made sure physicians were notified cash and check payments and made sure that each patient received payment receipt
  • Performed billing tasks daily and recorded and documented payment for each patient
  • Set up reasonable payment plans for patients after getting approval from practice administrator and followed up to be sure funds were collected
  • Trained and communicated in each department(surgery) as well as other departments outside of surgery for better workflow
  • Trained staff
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased company reviews by 10% from pleasantry, professionalism, and follow up calls to patients
Medical Admin. Secretary/Medical Records Clerk, 10/2018 to 12/2019
Dekalb Women’s Specialists OB/GYNCity, STATE,
  • Carefully managed patient medical records by tracking outgoing requests as well as timely scanning while being HIPAA compliant
  • Was sure to send out medical records to patients as well as other professional facilities such as other healthcare facilities as well as law firms and in professional timing
  • Sent requested records and followed up to make sure received
  • Scheduled and organized each administrative, staff, and Provider meeting
  • Attended meetings and recorded detail-oriented minutes and distributed to management team every meeting
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
  • Prepared and processed forms for government healthcare programs.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Improved office organization by developing filing system and customer database protocols.
  • Managed over 30 calls per day.
Data Entry Specialist, 08/2015 to 09/2018
Cardinal HealthCity, STATE,
  • Accurately input patient medical information into secured system
  • Learned ICD-9/10 Codes to document patient diagnosis more efficiently and to verify insurance with accuracy
  • Managed patient referral intake
  • Made outbound calls to patients to retrieve any updated demographic information for accurate product shipping of medical supplies
  • Kept frequent communication with Doctors and Nurses at different facilities to establish and maintain great rapport
  • Learned product knowledge and assisted with product-analysis tasks
  • Utilized product knowledge to assist patients with questions regarding medical supplies
  • Produced new orders in software database to manage samples and associated data.
  • Coded and processed applications into required electronic formats.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
Data Entry Specialist/Program Director's Assistant, 08/2012 to 05/2015
YWCA Of Greater AtlantaCity, STATE,
  • Traveled to different local middle schools within district to propose and encourage S.T.E.M program
  • Mentored young ladies in S.T.E.M program
  • Organized and planned different field trips and activities geared towards S.T.E.M program
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Located and corrected data entry errors and reported to management.
  • Completed data entry tasks with accuracy and efficiency.
  • Added documents to file records and created new records to support filing needs.
  • Obtained scanned records and uploaded into database.
  • Interacted with customers and clients to identify business needs and requirements.
  • Conducted performance reviews to provide feedback to staff for improvements.
  • Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
  • Managed many calendars to strategically coordinate meetings, appointments and events.
  • Created and implemented standard operating procedures for records handling.
  • Assisted program manager with developing budget and schedule.
Associate’s Degree: Health Science, Health Information Administration, Expected in 2017 to Georgia State University - Atlanta, Ga
High School Diploma: , Expected in 05/2010 to Decatur High School - Decatur, GA
BLS-CPR & First Aid-American Heart Association 11/1/19- 11/23,

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Resume Overview

School Attended

  • Georgia State University
  • Decatur High School

Job Titles Held:

  • Medical Front Desk Admin./Scheduling
  • Medical Admin. Secretary/Medical Records Clerk
  • Data Entry Specialist
  • Data Entry Specialist/Program Director's Assistant


  • Associate’s Degree
  • High School Diploma

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