independent consultant resume example with 20+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
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I grew up in a family business, a restaurant. My father started it in 1983 and it is still running strong today. My father instilled in me the importance of the customer. I would watch him walk to each table and have a personal conversation with every patron. Later in life, I implemented the customer feedback and suggestions to carry his idea to the next level. But Jessica Claire is a laid back man. I am a father of two boys who are my world. I work and seek more to better their lives. It’s just me, so it’s been hard to always make the mortgage and bills, but I’m always optimistic and look outside the box for solutions. As a father, I hope to instill in them the teachings I learned. A self described family man, I remain very close with my mother, often leaning on her 40+ years in business for advice. Beauty in this world is endless, spending my days off work in the woods, exploring, hiking, and just enjoying this world we live in. When it comes to management, I’m extremely passionate about consumers, and their relationship to a business’s success, and how we can work to curb that business towards us. Genuinely caring about employees, customers, vendors allows me to connect with them. An opportunity to bring my relationships to another level, meeting, and making even more connections. I’m not afraid, I’ll take any order and execute it. For the business, I hold nothing back in negotiations, and will fight for the people I trust and work for. To me honesty, and communication open the doors between everyone. Never see just problems, only challenges. God never gives us anything we could not handle. Bosses tend to be the same way :) I believe as a solid team, you can be unstoppable. Thinking outside the box, critical thinking, open sharing, and flow of ideas. Focusing on things other people are missing. I’m not the best but I give 110% always.
Motivated Independent business Consultant offering 15 years of related experience. Expert in products and successful strategies eager to develop strong sales teams that drive growth.
Personable manager accomplished in obtaining buy-in for projects and new implementations. Talented at analyzing account data and resolving customer issues and escalations while maintaining a positive attitude. Outstanding mentor and communicator committed to empowering future growth and mastering challenges.
To be honest, I really look forward to the next journey and I’m ready for a new challenge. Meeting The next group of amazing people, and their customer base. I’d like to use what skills I have, share my weaknesses, and learn from my co-workers. I am a welcomed addition to any team, personally, and professionally
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B G Foods – Newport, KY,
- Maintained current knowledge of market trends to help customers feel in the now, in the game, and prepared to fight out the competition.
- Collaborated with businesses to establish and enhance procedures for increasing efficiency and labor investment.
- Studied [Area of expertise] to develop and implement enhancement recommendations and facilitate.
- Delivered consulting services and created investment scenarios using established framework.
- Formulated implementation plans, evaluating effectiveness of actions and programs.
- Designed survey questionnaires to gather high-quality data and insights.
- Translated needs, issues and ideas into effective strategies and action plans.
- Leveraged data analytics software to perform tasks.
- Used 20 years of on the job insight and knowledge to help businesses think outside the box, work as a team.
- Created the “owners companion” a fully flush out business accounting and overhead book. Based on my years in the business, along with insight of other professionals ranging from school admin, non profit organizations, restaurants, publishers, bankers to name a few. The program was to help struggling businesses have some focus and guidance to turn their finances around. Page one, customers are your business, use them to further it.
- Met with business owners, at their request (after paperwork and fees) to discuss their perceived problems and down falls, then really look to see what the real problems and downfalls where and focus on the cause. Then use my knowledge and out of box thinking to focus on the solutions with the rest of their staff, allowing employees to safely voice opinions and give input. Depending on what the budget was would determine my stay, but regardless of price my time outside of that was included, welcoming calls and e-mails with questions, or just a ear to listen and give advice . I never just left a business on their own.
- Conducted formal presentations to inform senior-level audiences.
Exl – Mccall, ID,
- As brand manager I worked for MBNA architecture and credit card design department.
- Conducted extensive market research bridging the gap between what consumers want and products we provide. How to better tailor their experience
- Creating booklets, containing my hand drawn renditions of future building plans for foreign prospective buyers
- Architectural Artist, rendering building from plans, designing new and exciting credit cards. My research led to the MBNA NFL credit card lineup, MLB and NHL credit/debit card. Also family custom photo credit card designs, including checks with custom photos, designs. Most of this included drawing and designing These ideas for pitch meetings. I never had a idea turned down.
- I was tasked at reaching out to younger generations , at the time $65 of card holders were elderly, my job entailed drawing in younger, ages 20-35 newly weds, new family, looking to finance that new card or home, consumers who on average spend more. At the time according to (CE) Total annual average household expenditures and associated income increased with the age of the reference person from the under-25 age group to the 35–44 group, which was not statistically different from the 45–54 group. Annual spending and income then declined with age of the reference person for the remaining groups. Household size also increased with age of the reference person from 2.0 persons for the under-25 age group to 3.4 for the 35–44 age group and then declined to 1.6 persons for the 75-and-older group. Larger households, other factors being equal, would need to spend more for most goods and services compared with smaller households. And we wanted those people only seeing MBNA through direct marketing, customizable options, and again showing them that “we” care.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
- Developed brand identity with distinctive graphic style and tone for company communications.
- Planned strategic brand-building events to expand product portfolio across national market.
- Planned, developed and led negotiation of key business partnerships.
- I am hard, shrewd negotiator and proceed without fear in every meeting I’ve been apart of, we are there for one reason and I’m there for your business to grow your business, save money, and get what we need. I will sell to whoever amd have honed my skills. I am not cocky , I’m a team player and believe all of our strength and weaknesses can be used, bouncing and relying on eachother towards a common goal.
Rockport Diner Family Restaurant – City, STATE,
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Hired and onboarded team members to meet immediate and expected demand.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored resource use to achieve set goals within budget constraints.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created all menus, based on current trends, food prices, our overhead, and customer input.
- Pushed Rockport Diner brand amd ability to direct voice your concerns, complained directly to me through social mediA
- Organized fun giveaways, kids nite, and other young family deals and activities to drawn in a new crowd.
- I also allowed other business to advertise on our place mats and in the vestibule to solidify relationships with the town and other businesses. Specially in the tourist season. Think your car breaks down, the mechanic says hey it will be 2 hours, head up to Rockport diner and eat, and we will come get you. It’s a unbelievable thing. Although I realize that small scare, large scare follows the same principles.
- I’m able to sell my ideas because it’s in my heart, I’m passionate when speaking to others, I make the believe and want it as bad as I do by time I leave
Katahdin Brewing Company – City, STATE,
- Again as always customers are number one, and work backwards.
- Oversee and manage all areas of the brewery and make decisions on matters of importance. Maintain professional brewery image, including tap room cleanliness, proper uniforms, and appearance standards.
- Taking calculated risk, not being afraid of being right, using my instinct. Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Minor in Analytics
- Completed continuing education in social and economic impacts on modern businesses
- Completed professional development in INTRODUCTION TO LEAN, AGILE AND SCRUM (FORMERLY LEAN PROCESS IMPROVEMENT)
- Very nice school, was able for focus on curriculum that interested me , offered so many opportunities to it’s students
- Academics excellence award gold
- create a business club Member
- Peer Mediator award Economy Pin
- Young future business owners recognition award
- Big brother / big sister. Best big brother award
- Creativity and artistry recognition reward
- Community Volunteer of the week x4
- First Baptist church of Belfast special people award
- Maine victims advocate mediator recognition
I began my college career at university of Maine but decided to transfer to Northeastern, hence I put no degree from them or graduation date
- Completed coursework in statistics, public speaking and advanced writing
- Mainly Character Scholarship Recipient
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Resume Overview
School Attended
- Northeastern University
- Camden Hills Regional High School
- University of Maine At Augusta
Job Titles Held:
- Independent Consultant
- Brand Manager
- Manager of Operations
- Customer Service and Sales Representatives
Degrees
- Bachelor of Science
- High School Diploma
- Some College (No Degree)
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