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Housekeeping Team Leader resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable housekeeper/residential aide with strong ability in patient care and communication. Offering experience in adult senior community living. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Active listening
  • Working collaboratively
  • Communication
  • Customer service
  • Reliable and trustworthy
  • People skills
  • Friendly, positive attitude
  • Team building
  • Conflict resolution
  • Flexible
Experience
04/2019 to Current Housekeeping Team Leader Berkshire Health Systems, Inc. | North Adams, MA,
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Notified management of structural issues and major repairs.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Responded promptly to requests to clean and sanitize areas after accidents.
08/2013 to 03/2019 Housekeeping Attendant Francisan Health | Fort Wayne, IN,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Informed supervisor when supplies were low.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
05/2011 to 08/2013 Cashier Assistant Whole Foods | Springfield, VA,
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events, added new merchandise and rang up purchases.
01/2006 to 09/2009 Resident Care Aide Dignity Health | Pismo Beach, CA,
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to manager and documenting information in files.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education and Training
Expected in 06/2003 High School Diploma | Triad Senior High, Troy, IL, GPA:
Expected in | SWIC, Belleville, IL, GPA:

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Resume Overview

School Attended

  • Triad Senior High
  • SWIC

Job Titles Held:

  • Housekeeping Team Leader
  • Housekeeping Attendant
  • Cashier Assistant
  • Resident Care Aide

Degrees

  • High School Diploma
  • Some College (No Degree)

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