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housekeeping team leader resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-qualified customer service expert, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Merchandising Expertise
  • Product and service sales
  • Product promotions
  • Strategy implementation
  • Detail-oriented
  • Credit card processing
  • Customer Service
  • Skilled problem solver
  • Key holder experience
  • POS software expert
  • Staff training and development
  • Computer troubleshooting
  • Hazardous chemical training
Work History
Housekeeping Team Leader, 07/2019 - Current
Berkshire Health Systems, Inc. Pittsfield, MA,
  • Perform high quality cleaning duties such as washing all countertops, dusting, glass and spot checking, washing and scrubbing walls, professionally vacuum carpets, and mopping floors
  • Provide exceptional customer service while in customer homes.
  • Offer assistance to customers, paying attention to special needs or wants.
  • Fulfill to do lists/extra maid service such as grocery shopping, dog walking, dry cleaning etc.
  • Complete laundry services with special attention to care instructions, including dry cleaning and hand washing.
  • Hand-dust and wipe down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dispose of trash and recyclables to avoid waste buildup.
  • Complete schedules, shift reports and other business documentation.
  • Promoted safety by demonstrating proper operation and training staff on equipment.
  • Place order requests for housekeeping supplies.
POS Coordinator, 02/2017 - 03/2019
Kroger Peoria, AZ,
  • Ensured accurate and timely pricing of product as well as placement and removal of advertised signage.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Merchandised, priced, signed, and stocked product according to visual standards, schematics, Beverage sets and promo guidelines.
  • Trained associates on current and new products and department policy and procedure.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Consistently demonstrated strong customer service leadership presence on the sales floor.
  • Updated pricing and signage to complete product displays and educate customers on worldly cultured food, clothing and antique furniture.
  • Completed stock orders and managed inventory levels.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items and join rewards program to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Prepared scheduled online order pickups.
  • Directed and answered store phone calls.
Beauty Advisor, 11/2015 - 01/2017
Belk Mansfield, TX,
  • Utilized strong product knowledge to sell prestige manufacture
  • Recommended appropriate products to meet customers' individual needs.
  • Displaying new store set up and promotions
  • Cultivated productive and positive relationships with customers built on loyalty and service.
  • Demonstrated application techniques to achieve desired looks.
  • Met or exceeded sales goals on regular basis.
  • Completed purchases and processed payments.
  • Maintained counter and display areas in clean and neat fashion.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Cashier Sales Associate, 10/2014 - 11/2015
7-Eleven, Inc. Princeton Junction, NJ,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Check pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Scheduled balloon orders in person/via telephone, displayed ballon bouquets for the public
  • Lifted store product from the warehouse docs onto totes
  • Control inventory stock by checking in/logging product, including helium tanks.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Issued receipts and processed refunds, credits, or exchanges.
Education
High School Diploma: , Expected in 06/2016
-
Germantown High School - Germantown, WI
GPA:
Status -

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Resume Overview

School Attended

  • Germantown High School

Job Titles Held:

  • Housekeeping Team Leader
  • POS Coordinator
  • Beauty Advisor
  • Cashier Sales Associate

Degrees

  • High School Diploma

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