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Front Desk Medical Receptionist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Bilingual Medical Receptionist with over 5 years of experience in private medical office. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians. Friendly Medical Receptionist offering excellent skills in patient relations. Organized and accurate in managing patient flow.

Skills
  • Customer Service
  • Medical Recordkeeping
  • Detail-Oriented
  • Appointment Scheduling
  • Organization and Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Data Entry Software
  • Administrative Tasks
  • Time Management
  • Problem Solving
  • Supply Ordering
  • HIPAA Compliance
  • Patient Billing
  • Payment Scheduling and Collection
  • Cash Handling
  • Medical Records Verification
  • Insurance Authorizations
  • Flexible Schedule
Work History
10/2018 to Current Front Desk Medical Receptionist Ricoh Americas Corporation | Dubuque, IA,
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs (EClinical Works) to schedule patients for follow up appointments.
  • Remained aware of provider schedules and scheduled appropriate care.
  • Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
06/2018 to 10/2018 Cashier Dignity Health | Bryan, TX,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
08/2011 to 02/2016 Front Desk Medical Receptionist Ricoh Americas Corporation | Eden Prairie, MN,
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
Education
Expected in 2004 GED | Texas Literacy Council , , GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended
  • Texas Literacy Council
Job Titles Held:
  • Front Desk Medical Receptionist
  • Cashier
  • Front Desk Medical Receptionist
Degrees
  • GED

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