front desk medical receptionist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • ADL skills
  • Documentation
  • Schedule coordination
  • Provider relations
  • Information documentation
  • Payment collection
  • Technologically savvy
  • Telephone etiquette
  • Proficient in Microsoft, power point & excel.
  • Front desk operations
  • HIPAA guidelines
  • Early Education
  • Arts and Crafts
  • Time Management
  • Caring and Responsible
  • Child Supervision
  • Problem-Solving
  • Creative Thinking
  • Organization and Attention to Detail
Front Desk Medical Receptionist, 09/XXX9 - 12/2021
Trinity Health Corporation Columbus, OH,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
Front Desk Receptionist, 03/XXX8 - 09/2021
American Advanced Management, Inc South Gate, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled meetings and meeting rooms for staff, corporate partners, and customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
Daycare Assistant Teacher, 09/XXX6 - 10/XXX9
North Country Academy Chesterfield, VA,
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
  • Related well to parents and kept each informed about new daycare activities or behavioral concerns.
  • Encouraged students to interact positively and calmly solve disputes.
  • Modeled good behaviors for students and maintained classroom discipline.
  • Enhanced student learning by teaching foundational skills in letter, number and color recognition.
  • Respected cultural and familial backgrounds of different children with personalized approach to childcare.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.
  • Assisted with school day activities, before and after-school supervision, and lunch and recess.
  • Observed children to record development.
  • Inventoried classroom supplies and budgeted for new tools to enhance learning.
  • Helped children reach milestones.
Summer Camp Counselor, 06/XXX8 - 09/XXX8
Lee County, Florida Fort Myers, FL,
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Designed activities to help individuals overcome confidence issues and build strength.
  • Arranged decorations, equipment, and site resources to facilitate various entertaining activities for campers.
  • Supervised youngsters during activities to prevent injuries and accidents.
  • Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
Education and Training
High School Diploma: , Expected in 06/XXX7
North Bergen High School - North Bergen, NJ
Status -

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Resume Overview

School Attended

  • North Bergen High School

Job Titles Held:

  • Front Desk Medical Receptionist
  • Front Desk Receptionist
  • Daycare Assistant Teacher
  • Summer Camp Counselor


  • High School Diploma

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