front desk medical receptionist resume example

• Verified insurance benefits, processed payments and issued receipts for over 50 patients in day.
• Collected demographic and insurance information from patients for Pediatrics, and Emergency Triage.
• Used Epic EMR to record and organize patient data, including insurance and medical information.
• Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.

• Copied, logged and scanned supporting documentation into Electronic medical record system with Aria EMR.
• Entered details such as payments, account information and call logs into computer system
• Analyzed departmental documents for appropriate distribution and filing
• Responded to customer requests via telephone and email
• Greeted each patient pleasantly and provided desk sheet for sign-in
• Received packages and mail that came to front desk and dispersed them to correct employees
• Monitored office supplies inventory and placed orders
• Reported maintenance problems to appropriate personnel
• Carefully wrote down all phone messages and relayed them to appropriate personnel
• Handling of all patient schedules and follow-ups for over 50 patients
• Responsible for managing and retrieving Medical records and following HIPAA regulations
• Input data into computer programs and filing systems
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Kept patients' appointments on schedule by informing provider of Patient arrival and any delays
• Aided with prescription refill requests
• Entered procedure codes and diagnosis codes into medical billing software

• Provided information for patient admissions and discharges to foster timely processing for over 200 patients
• Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
• Monitored inventory levels and advised management of need for replenishment
• Drafted unit correspondence, including memos, emails and department updates
• Performed clerical duties, including typing, answering phones and completing forms
• Managed reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors
• Cleaned and organized reception area to maintain company appearance standards.
  
• Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
• Coordinated office inventory by restocking supplies and placing purchase orders
• Assisted with correspondence, reports and special projects
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Delivered charts to assigned areas of hospital by following established routing procedures.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

Responsible and accountable for driving store business results by creating a positive store experience, ensuring marketing execution, and managing expenses.

Manage and reinforce service expectations of both internal and external customers to maximize a positive experience.

Responsible for achieving sales goals, and setting store goals that are aligned with the strategic sales plan.

Schedule, organize and direct assignments.

• Created employee schedules to align coverage with forecasted demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Assists the General Manager in managing the operations and staff at Wendy's restaurant, including the execution of all companies policies, procedures, programs and systems motivation, and communications.

Trained, monitor and reinforce food safety procedures.

Work with management team to meet budgeted sales goals.

Execute company policies and procedure for the control of cash, property, product and equipment.

Interview and recommend team members for selection in hiring.

Provide proper training of team members through established systems.

Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.