Front Desk Medical Receptionist Resume Example Company Name

FRONT DESK MEDICAL RECEPTIONIST

Professional Summary

Positive and upbeat with excellent interpersonal communication skills. Patient-oriented with strong attention to detail, professional telephone etiquette and organization skills. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Also with a background in document oversight, data security procedures and resolving coding errors. Detail-oriented performer with medical terminology knowledge. Considered a team player with exemplary multitasking skills. Hardworking, educated and willing to go extra mile to complete any task.

Skills

Complaint resolution
Report preparation
Inbound and Outbound Calling
Good listening skills
Recordkeeping strengths
Professional telephone demeanor
Medical terminology knowledge
Multi-line phone talent
Account management

CPT ,ICD-10-CM, HCPCS Coding
HIPAA Compliance
Medical Coding
Anatomy knowledge
Computer Savvy
Fast Learner
Payment collection
Electronic Medical Records
Patient/Appointment Scheduling

Work History

10/2020 - CurrentFront Desk Medical Receptionist | Company Name - City, State

Promptly answered phone calls and greeted all callers enthusiastically, consistently checked fax machine forany documents and made sure all requests processed on a timely manner.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Organized paperwork such as charts and reports for office and patient needs. Making sure the system reflected all current patient paperwork,scanned items into correct files and copies of encounter forms given to Dr. for dictation.
Managed office logistics by scheduling appointments, maintaining files and collecting co-payments or other balances due.
Coordinated patient check-in, check-out and follow up appointments for post operations or re-checks.
Scheduled, rescheduled and handled cancelled appointments for patients.
Maintained current and accurate medical records including medical history and medication lists for all new and old patients. Updated all charts to reflect current patient info.
Scheduled all x-ray appointments for patients and after result reports came in via fax, scanned reports into patients medical files before appointments for the Dr. to review.

07/2019 - 01/2020Customer Service Representative | Company Name - City, State

Answered customer telephone calls promptly to avoid on-hold wait times.
Filled paperwork
Processed money transfers manually on the system
Processed home and auto loan payments
Helped customers file Reg E claims and fraudulent activity on all accounts and debit cards.
Helped with online banking issues
Consulted with outside parties to resolve discrepancies and create effective solutions.
Collected customer feedback and made process changes to exceed customer satisfaction goals
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.

01/2016 - 08/2018Office Assistant Specialist | Company Name - City, State

Processed payments and documented account changes for financial accuracy and transparency.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Compiled company information and related material and distributed it to candidates.

11/2011 - 01/2014Dispatcher Coordinator, Accounts Payables | Company Name - City, State

Maintained updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over many routes based on daily needs, available workers, traffic hazards and weather conditions.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Organized budget documentation and tracked expenses to maintain tight business controls.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

08/2020AAPCCPC-A: Medical Coding

01/2005Shasta College, City, StateAssociate of Science:

2003Anderson Union High School, CityHigh School Diploma:

Resume Overview

School Attended

AAPC
Shasta College
Anderson Union High School

Job Titles Held:

Front Desk Medical Receptionist
Customer Service Representative
Office Assistant Specialist
Dispatcher Coordinator, Accounts Payables

Degrees

CPC-A : Medical Coding
Associate of Science :
High School Diploma :

Front Desk Medical Receptionist Resume Example

Resume Score: 80%

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