Flexible team member known for prioritizing customer care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Skills
Customer Service
Patient Database Maintenance
Computer Proficiency
Cash Handling
HIPAA Compliance
Calendar and Appointment Management Facilities management
Safety standards and protocols
First Aid/CPR
Event Coordination and Event planning
Activity coordination
Budgets, Facilities management, Programs
Business operations, First Aid, Training programs
Education
University of Nevada - Las VegasLas Vegas, NVExpected in 05/2022 – –Bachelor of Science:Health Center Administration - GPA:
Work History
Care Atc Inc - Front Desk Medical Receptionist Louisville, KY, 09/2020 - 05/2021
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Checked patient data including insurance, demographic and health history to keep information current.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out, and payments for billing.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Department Of Defense - Lead Recreation Assistant Langley Afb, VA, 06/2017 - 08/2020
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Managed work team of over 60 members for childcare programs.
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Responded to public inquiries to provide information about programs and facilities.
Trained staff members on conducting events and following safety procedures.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Transported and escorted program participants to and from activities and on field trips.
Skills
Customer Service
Patient Database Maintenance
Computer Proficiency
Cash Handling
HIPAA Compliance
Calendar and Appointment Management Facilities management
Safety standards and protocols
First Aid/CPR
Event Coordination and Event planning
Activity coordination
Budgets, Facilities management, Programs
Business operations, First Aid, Training programs
Work History
Thomas Dermatology- Front Desk Medical Receptionist Henderson, NV09/2020 - 05/2021
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Checked patient data including insurance, demographic and health history to keep information current.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out, and payments for billing.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
City Of Henderson Parks & Recreation- Lead Recreation Assistant Henderson, NV06/2017 - 08/2020
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Managed work team of over 60 members for childcare programs.
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Responded to public inquiries to provide information about programs and facilities.
Trained staff members on conducting events and following safety procedures.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Transported and escorted program participants to and from activities and on field trips.
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