front desk medical receptionist resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

  • Check-in management
  • Payment collection
  • Insurance verification
  • Intake form processing
  • Provider relations
  • Information documentation
  • Call handling
  • Schedule coordination
  • Front desk operations
  • Referral verification
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Records management
  • Relationship building
Education and Training
Hialeah Miami Lakes HML Hialeah, FL Expected in 03/2018 GED : - GPA :
, Expected in Associate of Arts : - GPA :
Miami Dade College Miami, FL Expected in Bachelor of Arts : - GPA :
Care Atc Inc - Front Desk Medical Receptionist
Lansing, MI, 05/2021 - Current
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered patient information into system, including insurance, demographics and health history.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Trained new staff on office procedures, insurance processes and medical terminology.
Tetra Tech, Inc. - Marketing Coordinator
Louisville, KY, 01/2021 - 05/2021
  • Oversaw business communications and coordinated event promotion to increase brand awareness.
  • Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Developed template email responses to streamline client communication.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
  • Managed client marketing strategies and product promotion campaigns.
  • Forecasted and tracked marketing and sales trends.
  • Assessed consumer needs and buying habits to identify potential markets and product demand variables.
  • Assisted clients in determining and elevating marketplace positioning.
Gpm Investments - Cashier
Ferris, TX, 05/2019 - 12/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Redpeak Properties - Assistant Manager
Littleton, CO, 04/2018 - 05/2019

Costumer Services

Talking with Clients and recommend the best products


  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

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Resume Overview

School Attended

  • Hialeah Miami Lakes HML
  • Miami Dade College

Job Titles Held:

  • Front Desk Medical Receptionist
  • Marketing Coordinator
  • Cashier
  • Assistant Manager


  • GED
  • Associate of Arts
  • Bachelor of Arts

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