Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of phone etiquette and customer satisfaction and training in computer programs. Motivated to learn, grow and excel in at home customer service.

  • Manual hand tools operations
  • Good telephone etiquette
  • Multitasking abilities
  • Reading comprehension
  • Relationship-Building
  • Critical thinking
  • Teambuilding
  • Computer proficiency
  • Verbal and written communication
  • Responsible
  • Accurate measurements
  • Organization and Time management
  • Customer service
Work History
04/2018 to 04/2021 Disaster Restoration Technician Servicemaster Of Seattle | Woodinville, WA,
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
  • Completed tear-down of existing structures and prepared for new construction.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Received and processed stock into inventory management system.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
09/2007 to 04/2009 At Home Customer Representative Waste Connections | Des Moines, IA,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Maintained financial accounts by processing customer adjustments.
  • Reviewed and applied changes to customer account profiles in Software.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
01/2005 to 03/2007 Inbound Call Center Representative Delta Air Lines, Inc. | El Paso, TX,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales Number%.
  • Handled Number inbound calls per shift to provide callers with product and service information and generate quotes.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Met all customer call guidelines including service levels, handle time and productivity.
06/1996 to 11/2000 Radio Operator U.S. Army Active Duty | City, STATE,
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Operated sound recording equipment to capture and document broadcasts for analysis.
  • Maintained accurate documentation of messages transmitted and received.
  • Identified and obtained bearings of signal sources through use of direction-finding procedures.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored Type and Type conditions, issuing updates and cautionary communications to affected personnel.
  • Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
  • Put together and configured antennas, power sources and other equipment to establish communications.
  • Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
  • Oversaw team of Number personnel, including training and directing staff to maintain deployability and meet communications needs.
  • Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
  • Documented and processed incoming messages over communication systems for Job title review.
  • Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
  • Followed schedules and procedures for changing frequencies and cryptographic codes.
  • Completed inspections every Timeframe, followed maintenance schedules and completed repairs.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Identified issues, analyzed information and provided solutions to problems.
Expected in 06/1996 | West Valley High School, Cottonwood, CA GPA:
Expected in 08/2011 Registered Medical Assistant | Medical Assisting American School of Business, Wichita Falls, TX, GPA:

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School Attended

  • West Valley High School
  • American School of Business

Job Titles Held:

  • Disaster Restoration Technician
  • At Home Customer Representative
  • Inbound Call Center Representative
  • Radio Operator


  • Registered Medical Assistant

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