Over 18 years experience in designing and developing Enterprise software's, Project/Portfolio management, testing and implementation.
Over 13 years experience with health care insurance payers and providers.
Expertise in both Agile and Waterfall project management.
Expertise managing remote and distributed teams.
Good knowledge and implementation of digital transformation, cloud solutions and big data management.
Good understanding Of TriZetto QNXT and FACETS claim engines.
Skills
Budget and resource management
Build and manage offshore teams
Release planning, continuous delivery
Customer Support
Product implementation
Customer relationship management
Project and Portfolio management
Process automation and optimization
Knowledge of SOA and Cloud computing
Knowledge of DEVops
Scrum and Agile development
Certified PMP and CSM
Collaborative
Fast learner
Self-directed
Highly motivated
Work History
Director Software Engineering, 06/2013 to Current Capital One – Waltham, MA,
Reporting
to CTO , SVP software development. This position is responsible for software
development and product support for 50 million (Medicare/Medicaid) line of products.
Responsible for 7
Million budget and 74 staff ( 24 onsite and 50 offshore).
Responsible managing executive relationship
with premium customers (Aetna, United health, Anthem ,Centene corporation and
55 clients live on EDM platform.
Built a team of 75 engineers from 18 in the last
3 years.
Transformed
legacy monolithic client server based application to SOA and Micro
service based Enterprise solution in 18 months that caters 3 lines of
business CMS (EDPS) , State Medicaid and commercial exchanges for EDGE server
submission.
Designed strategy to migrate 55
existing clients to the new platform in low cost upgrade model.
Implemented Full scale SAfe
Agile practices in a distributed environment , where teams are spread
geographically. Delivering through put release over release.
Developed strategic partnership
with Microsoft to advance EDM toSAAS based offering POC completed with Azure
service Fabric.
Improved working relationship
with Cross BU's. Product marketing , Sales, Product management and
Implementation teams.
Partnered and developed
implementation COE (center of excellence) for EDM practice by seeding product
SME's in a hybrid model.
Fostering innovation through
Hack-A-Thon events and generating ideas to workable feature.
Managing contracts and SLA for
product support.
Responsible for
performance reviews and implementing improvement plans for non-performers.
·
Mentoring and coaching Senior Managers and managers of Engineering , QA and Product design.
Manger Software Engineering, 03/2012 to 05/2013 Rtx – Buena Park, CA,
Responsible for Application development and product support.
Responsible for large client implementations (Aetna, Centene corporation and Amerigroup)
Managing implementations are completed under budget and within schedule.
Built best practices and release management process for millions of lines of non-standard product customization on legacy platform.
Developed training materials and education materials for new team members to bring them up to speed
Implemented Peer- Programming practices to develop teams at scale.
Built sustainable low cost offshore support Model from scratch. By rotating people onshore and offshore every year.
Built data masking tools and simulators to enable offshore to work with Non-PHI data.
Ensure applications, process and people are complying to HIPAA,PHI and security requirements.
Developed and implemented improved department-wide application design and code reviews processes.
Validating and implementing, when appropriate, changes in departmental procedures as well as solutions for automating manual procedures.
Responsible for performance reviews and implementing improvement plans for non-performers.
Mentoring and coaching team leads and senior software engineers.
Built, tested and deployed scalable, highly available and modular software products.
Strengthened developmental methodologies by introducing a code quality document.
Worked closely with clients to establish problem specifications and system designs.
Implemented 4010 to 5010 conversion to major clients in Medicaid space (Centene and Amerigroup).
Taking ownership of product
features or related application and system components.
Creating processes which
facilitate knowledge sharing and team collaboration as well as acting as a
technical resource for troubleshooting and solving technical issues.
Leadership role in application design and code reviews
processes.
Creating processes which
facilitate knowledge sharing and team collaboration as well as acting as a
technical resource for troubleshooting and solving technical issues.
Mentoring Junior software engineers and QA engineers.
Senior Programmer Analyst, 07/2009 to 05/2010 Health & Hospital Corporation – North Indianapolis, IN,
Built, tested and deployed scalable, highly available and modular software products.
Strengthened developmental methodologies by introducing a code quality document.
Worked closely with clients to establish problem specifications and system designs.
Performed regression and system-level testing to verify software quality and function before it was released.
Designed Molina EDI gateway for eligibility application components.
Worked extensively on BiZtalk server , WCF , C# and ASP.net applications.
Creating application design and code reviews processes.
Seeking improvements in procedures and in automating manual procedures.
Triaging defects, impact analysis, resolution planning and implementation.
Participating in processes which facilitate knowledge sharing and team collaboration, detailed design, and coding review.
Acting as a technical resource for troubleshooting and solving technical issues.
Information technology Specialist., 02/2005 to 06/2009 Arizona Department Of Economic Security – City, STATE,
Developed and implemented complex Internet and Intranet applications on Microsoft platforms.
Developed applications using C#,VB.net , ASP.net, BiZtalk and SQL server.
Write custom Process and applications to load state eligibility and claim records into QNXT system.
Upgraded old Qmacs system to QNXT claims payment system.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing applications.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Consistently met deadlines and requirements for all production work orders.
Managed creative projects from concept to completion while managing day to day work.
Consistently met deadlines and completed projects on time.
Programmer Analyst, 02/2003 to 02/2005 Dataformix Technologies Inc – City, STATE,
Designed and developed applications using C#, ASP.net , oracle and SQL server database.
Worked closely with clients to establish problem specifications and system designs.
Performed unit, regression and system-level testing to verify software quality and function before it was released.
Drafted comprehensive reports to document bugs and design flaws.
Education
Bachelor Of Engineering: Computer Science, Expected in 1998 State engineering university of Armenia - , GPA:
PMP: , Expected in 2012 Project management Institute - , GPA:
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