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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Over 18 years experience in designing and developing Enterprise software's, Project/Portfolio management, testing and implementation.
  • Over 13 years experience with health care insurance payers and providers.
  • Expertise in both Agile and Waterfall project management.
  • Expertise managing remote and distributed teams.
  • Good knowledge and implementation of digital transformation, cloud solutions and big data management.
  • Good understanding Of TriZetto QNXT and FACETS claim engines.
Skills
  • Budget and resource management
  • Build and manage offshore teams
  • Release planning, continuous delivery
  • Customer Support
  • Product implementation
  • Customer relationship management 
  • Project and Portfolio management
  • Process automation and optimization


  • Knowledge of SOA and Cloud computing
  • Knowledge of DEVops
  • Scrum and Agile development
  • Certified PMP and CSM
  • Collaborative
  • Fast learner
  • Self-directed
  • Highly motivated
Work History
Director Software Engineering, 06/2013 to Current
Capital OneWaltham, MA,
  • Reporting to CTO , SVP software development. This position is responsible for software development and product support for 50 million (Medicare/Medicaid) line of products.
  • Responsible for 7 Million budget and 74 staff ( 24 onsite and 50 offshore). 
  • Responsible managing executive relationship with premium customers (Aetna, United health, Anthem ,Centene corporation and 55 clients live on EDM platform.
  • Built a team of 75 engineers from 18 in the last 3 years.
  • Transformed legacy monolithic client server based application to SOA and Micro service based Enterprise solution  in 18 months that caters 3 lines of business CMS (EDPS) , State Medicaid and commercial exchanges for EDGE server submission.
  • Designed strategy to migrate 55 existing clients to the new platform in low cost upgrade model.
  • Implemented Full scale SAfe Agile practices in a distributed environment , where teams are spread geographically. Delivering through put release over release.
  • Developed strategic partnership with Microsoft to advance EDM toSAAS based offering POC completed with Azure service Fabric.
  • Improved working relationship with Cross BU's. Product marketing , Sales, Product management and Implementation teams.
  • Partnered and developed implementation COE (center of excellence) for EDM practice by seeding product SME's in a hybrid model.
  • Fostering innovation through Hack-A-Thon events and generating ideas to workable feature.
  • Managing contracts and SLA for product support.
  • Responsible for performance reviews and implementing improvement plans for non-performers. ·        
  • Mentoring and coaching Senior Managers and  managers of Engineering , QA and Product design.
Manger Software Engineering, 03/2012 to 05/2013
RtxBuena Park, CA,
  • Responsible for Application development and product support.
  • Responsible for large client implementations (Aetna, Centene corporation and Amerigroup)
  • Managing implementations are completed under budget and within schedule.
  • Built best practices and release management process for millions of  lines of non-standard product customization on legacy platform.
  • Developed training materials and education materials for new team members to bring them up to speed 
  • Implemented Peer- Programming practices to develop teams at scale. 
  • Built sustainable  low cost offshore support Model from scratch. By rotating people onshore and offshore every year.
  • Built data masking tools and simulators to enable offshore to work with Non-PHI data.  
  • Ensure applications, process and people are complying to HIPAA,PHI and security requirements.
  • Developed and implemented improved department-wide application design and code reviews processes.
  • Validating and implementing, when appropriate, changes in departmental procedures as well as solutions for automating manual procedures.
  • Responsible for performance reviews and implementing improvement plans for non-performers.
  • Mentoring and coaching team leads and senior software engineers.
Software Engineer Lead, 05/2010 to 02/2012
Amerisourcebergen Corporation - CorporateCary, NC,
  • Built, tested and deployed scalable, highly available and modular software products.
  • Strengthened developmental methodologies by introducing a code quality document.
  • Worked closely with clients to establish problem specifications and system designs.
  • Implemented 4010 to 5010 conversion to major clients in Medicaid space (Centene and Amerigroup).
  • Taking ownership of product features or related application and system components.
  • Creating processes which facilitate knowledge sharing and team collaboration as well as acting as a technical resource for troubleshooting and solving technical issues.
  • Leadership role in application design and code reviews processes.
  • Creating processes which facilitate knowledge sharing and team collaboration as well as acting as a technical resource for troubleshooting and solving technical issues.
  • Mentoring Junior software engineers and QA engineers.
Senior Programmer Analyst, 07/2009 to 05/2010
Health & Hospital CorporationNorth Indianapolis, IN,
  • Built, tested and deployed scalable, highly available and modular software products.
  • Strengthened developmental methodologies by introducing a code quality document.
  • Worked closely with clients to establish problem specifications and system designs.
  • Performed regression and system-level testing to verify software quality and function before it was released.
  • Designed Molina EDI gateway for eligibility  application components.
  • Worked extensively on BiZtalk server , WCF , C# and ASP.net applications.
  • Creating application design and code reviews processes.
  • Seeking improvements in procedures and in automating manual procedures.
  • Triaging defects, impact analysis, resolution planning and implementation.
  • Participating in processes which facilitate knowledge sharing and team collaboration, detailed design, and coding review.
  • Acting as a technical resource for troubleshooting and solving technical issues.
Information technology Specialist., 02/2005 to 06/2009
Arizona Department Of Economic SecurityCity, STATE,
  • Developed and implemented complex Internet and Intranet applications on Microsoft platforms.
  • Developed applications using C#,VB.net , ASP.net, BiZtalk and SQL server.
  • Write custom Process and applications to load state eligibility and claim records into QNXT system.
  • Upgraded old  Qmacs system to QNXT claims payment system.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing applications.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Consistently met deadlines and requirements for all production work orders.
  • Managed creative projects from concept to completion while managing day to day work.
  • Consistently met deadlines and completed projects on time.
Programmer Analyst, 02/2003 to 02/2005
Dataformix Technologies IncCity, STATE,
  • Designed and developed applications using C#, ASP.net , oracle and SQL server database.
  • Worked closely with clients to establish problem specifications and system designs.
  • Performed unit, regression and system-level testing to verify software quality and function before it was released.
  • Drafted comprehensive reports to document bugs and design flaws.
Education
Bachelor Of Engineering: Computer Science, Expected in 1998
State engineering university of Armenia - ,
GPA:

PMP: , Expected in 2012
Project management Institute - ,
GPA:

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School Attended

  • State engineering university of Armenia
  • Project management Institute

Job Titles Held:

  • Director Software Engineering
  • Manger Software Engineering
  • Software Engineer Lead
  • Senior Programmer Analyst
  • Information technology Specialist.
  • Programmer Analyst

Degrees

  • Bachelor Of Engineering
  • PMP

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