communications officer resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Mission-driven Intelligence Analyst applying advanced research and analysis skills, to collect, analyze, and report data to provide operational support to the Cobb County Police Department. Works collaboratively in high-pressure situations.
Job Highlights
Skilled and experienced Communications Officer with quality presentation and communication skills.
Experience with support of diverse range of public safety initiatives through use of analytical and intelligence development processes.
Proficient in dynamic and multi-role team environments while maintaining individuality and self-accountability.
Professional analyst with excellent working/coordination skills with federal, state, and local law enforcement/ intelligence communities.
Apply analytic expertise and sound judgement in helping officers respond to calls for service, assist detectives in searching for leads in cases, while challenging myself to be constantly forward-thinking.
Qualitative/Quantitative Analytics
Strategic Communications
Threat/Vulnerability/Risk Assessment
Strong oral and written communication skills to compose and to deliver responses to moderately complex questions in clear, concise, and organized manner.
Trend/Link Analysis
Database Administration
Impact/Predictive Analysis
Effective Presenter/Orator
Microsoft Office Suite & Excel & Word
Adobe PDF, Photoshop, Illustrator
Social Media Investigation Tools- Technology Training
Analyst Notebook & Graph Databases
Geospatial Data/Mapping & Record Management Systems
SAR Entry Systems, NLets, LEADS, Classified Data
CAD System/RIMS Division, NAMUs.gov, ViCAP
GCIC/NCIC, FBI E-Guardian, Court Records/FOIA
DOE Network/Charley Project
Experience
12/XXX2 to CurrentCommunications OfficerKresge | City, STATE,
Able to utilize language skill, cultural knowledge for international and domestic issues.
Trust and integrity compliance with classified and sensitive information.
Review and collect reported tips and leads for threat information and situational awareness, including determining location, activity, and reporting trends; and disseminate significant intelligence as appropriate
Respond to requests for information (RFIs) and provide real-time analysis of incoming raw information to State, Local, and Federal Law Enforcement/Government partners.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Completed appropriate forms and radio announcements for police department needs such as BOLO and FLOCK requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented details in system.
Answered calls from automatic routing system and took basic information from callers.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Dispatched and coordinated emergency services teams according to high-priority calls.
Directed responders using assigned mapping systems for timely emergency attendance.
Followed established protocols for professional handling of emergency situations.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Monitored Police and Fire radios to provide assistance to responding personnel.
Proved successful working within tight deadlines and a fast-paced environment.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Assisted callers in emergency situations with appropriate information and support.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
10/XXX2 to 12/XXX3FEDEX Express ATLR Ramp Control Room Kresge | City, State,
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Tracked incoming flights.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Maintain proper flow of sort.
Liaison between all staff and flight-opt radio traffic.
Ensure defense contractors freight is processed.
Communicate all metrics.
Recovery Agent duties for open or missing packages.
Developed and implemented strategies to maximize customer satisfaction.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed systems and procedures to improve operational quality and team efficiency.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Mitigated business risks by working closely with staff members and assessing performance.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Introduced new methods, practices, and systems to reduce turnaround time.
Identified and resolved unauthorized, unsafe, or ineffective practices.
09/2007 to 02/2008Communications OfficerCity Of Atlanta Police Department | City, State,
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Provided traffic report information to media outlets.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented details in system.
Answered calls from automatic routing system and took basic information from callers.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Dispatched and coordinated emergency services teams according to high-priority calls.
Followed established protocols for professional handling of emergency situations.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Monitored Police and Fire radios to provide assistance to responding personnel.
Proved successful working within tight deadlines and a fast-paced environment.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Assisted callers in emergency situations with appropriate information and support.
Acted as support personnel to detective units-in typing of witness statements and pulling STATS.
Education
Expected in 11/XXX4 to to Bachelor of Science | Homeland SecurityMercer University, Macon, GAGPA:
Associates Degree, working to complete Bachelor's Degree in Homeland Security
Expected in 06/1999 to to High School Diploma | Douglas County High School, Douglasville, GAGPA: Recipient of the Work Ethics Diploma June, 2007
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