(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • . Multi-talented Assistant Casino Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
  • Assistant Casino Manager with 2 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.
  • Hardworking Assistant Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
  • Organized waitress/manager experienced in fast pace restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
  • Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 5 years of related experience.
  • Motivated waitress/manager with 5 years experience successfully serving customers in busy, fast pace restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
  • Communicative waitress/manager dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 5 years experience providing service to 67 dinner guests at fast pace restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
  • Versatile waitress/manager with 5 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 95% due to friendliness, speedy service and friendly, upbeat server.
  • Versatile manager/waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
  • Organized and efficient bookkeeper adept at quickly learning new accounting procedures and methods. Proficient in QuickBooks and Adobe software. Detail-oriented Bookkeeper versed in payroll, accounts payable and accounts receivable. Quickly learns and adapts to new technologies.
  • Graceful assistant casino manager professional proudly offering expertise in casino and gaming machines. People-oriented with friendly and likable demeanor. Skilled in exchanging paper currency for cash, and counting winnings back to customer, inspecting winning tickets, equipment and maintaining machines and gaming areas. Offering over 5 years of cash handling and customer service experience in gambling industry.
  • Problem resolution
  • Business operations
  • Relationship development
  • Supervision
  • Communications
  • Organization
  • Team building
  • Team management
  • Customer service
  • High-volume dining
  • Sanitizing understanding
  • Kitchen staff coordination
  • Kitchen equipment operation and maintenance
  • Recruitment
  • Regulatory Compliance
  • Invoice and payment processing
  • Account reconciliations
  • Cost accounting
  • Budgeting
  • Customer-oriented
  • Bookkeeping
  • Data Entry
  • Account Reconciliation
  • Financial Reporting
  • Closing processes
  • Superior attention to detail
  • Advanced computer proficiency (both PC and Mac)
  • General ledger accounting expertise
  • Accounts payable, accounts receivable
  • Multi-task orient
  • Works well in fast pase or stressful environment.
Havre High School Havre, MT Expected in GED : - GPA :
  • First Aid/CPR Certified
  • Customer service training
  • T.I.P.s class. How to serve alcohol responsibly.
Work History
Choctaw Nation Of Oklahoma - Casino Attendant
Tuskahoma, OK, 04/2019 - 06/2019
  • Sold tobacco and alcohol products to customers.
  • Operated cash registers to make change, receive payments and tally transactions.
  • Assisted food servers by taking food and beverage orders.
  • Assisted patrons by resolving complaints, explaining house rules and variations of games.
  • Refilled gaming machines with tickets and reset cash machines after payouts.
  • Monitored customers for violations of gaming regulations or casino policies.
  • Scanned and processed over winning tickets per shift.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with customers to understand needs and provide exceptional customer service.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Supervised and maintained overall gaming machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Verified over $800 of cash and credit payments daily.
  • Counted cash to accurately reconcile transaction reports.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Completed casino cage transactions, including redeeming or purchasing tickets on behalf of customers.
  • Requested official identification for tobacco/alcohol/gambling purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents.
Lucky Lil's Casino - Casino Bookkeeper
City, STATE, 03/2018 - 12/2018
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Investigated and resolved variances in digital and physical records to promote record integrity.
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
  • Verified over $42,000 of cash and machine payouts daily.
  • Accurately prepared daily and monthly financial statements.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Recorded money in each gaming machine, how much was put in and how much the machine payed out daily.
  • Collected and reported bi-weekly how much cash was paid to customers on rewards program, collected meter reads from every machine to determine money and keep the amount in accordance with state laws.
Lucky Lil's Casino - Assistant Manager/Accounting Bookkeeper
City, STATE, 09/2017 - 12/2018
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Communicated with managers of other departments to maintain transparency.
  • Promoted to Assistant Manager after only 6 months with company.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised and evaluated staff of 5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained 3 staff associates and equipped to comply with company policies and procedures.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Supervised team of 4 employees and provided feedback on performance.
  • Promoted to Assistant Manager after only 6 months with company.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Implemented rewards program, bi-weekly gaming reports from gaming machines to track how much money is being put in and taken out.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Requested official identification for tobacco/alcohol/gambling purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared and submitted end-of-shift reports using daily sheets.
  • Worked closely with Casino Manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Learned bookkeeping position and provided backup at key times.
  • Served needs of more than 25 customers in gambling environment.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
Lunch Box - Manager/Senior Waitress
City, STATE, 11/2014 - 08/2017
  • Accurately completed end-of-day financial tasks worth over $1200.00 of cash and card transactions daily.
  • Monitored food preparation, production and plating for quality control.
  • Controlled food costs and managed inventory.
  • Oversaw day to day activities of 4 employees in busy restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and oversaw weekly and special event menu plans.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Recorded inventory sales into organization's weekly income report.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Developed and maintained relationships with customers and suppliers through being friendly and communicating.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Maximized performance by monitoring daily activities and mentoring team of 4 associates.
  • Provided management with feedback regarding employee performance and training needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Remembered customers who visit regularly by name, waited on customers in a very high pace envirment with little issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members while working for a restaurant.
  • Got promoted after 6 months from floor runner to assistant manager.
  • Passed every tobacco/alcohol sting for underage minors.
  • 10-Key efficient, computer knowledge, speedy typer.
Additional Information

I am a very hard worker and I take pride in my performance at work. I can handle the stress of fast pace and stressful environments without hardly any problems. I am a people person, friendly and likeable. its easy for me to remember customers who come in hardly or regularly and to remember what they prefer to eat and drink.

While I working as assistant manager for Lucky Lil's casino we offered a rewards program for our customers to earn money while they played machines. The customers had a pin number to log in, and I started to remember quite a lot of pin numbers. My customers loved when I was on shift because all they had to do was walk inside, and I would greet them and without telling me anything I would sign them them into the rewards program, assign them to their machine, and bring them their choice of drink. My customers never had to leave their seat to request something. I am very alert and pay attention to customers while working the casino floor.

Working as a waitress at Lunch box was my first job I had, before that I was a stay at home mother. Once my youngest started school i decided to take a part time job and was hired as a salad person. I was very shy and nervous when talking to new people. I was then asked to start waiting tables after I memorized the menu and all the ingredients. I did not believe I could do the job and do it well. To my surprise I was good at it and enjoyed it!

While working at the Lunch Box I learned a lot about myself and how much I enjoyed working with the people. The lunch box's capacity was 67 customers in at one time. Mostly every lunch hour every day, we would reach the capacity. Some days I would be the only waitress working but could run the floor and be able to serve customers in a timely manner. The compliments I received from not only my customers but from my boss as well really helped bring me out of my comfort zone and realize some things.

I learned that;

  • I can work as a team with my coworkers and do a great job.
  • I can work really well in a fast pace, hectic, and stressful environments . I actually prefer it.
  • I love working with people. I get along with almost every one I meet. When talking to a customer I look them in the eye and make them feel like they are being heard.
  • I have a great memory so its easy to remember names, numbers, faces, etc.
  • Show me once how to do something, then allow me to be hands on while supervised helps me learn things quickly.
  • When I do a task, I do it right the first time. I cared a lot about the restaurant and managed it like it was my own.

I work great with others and follow orders without any issues. I am honest and responsible about arriving on time and focus on the job I have to do.

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Resume Overview

School Attended

  • Havre High School

Job Titles Held:

  • Casino Attendant
  • Casino Bookkeeper
  • Assistant Manager/Accounting Bookkeeper
  • Manager/Senior Waitress


  • GED

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