Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Papienttienttient carpattientpm, meal planning and prepaaration, first care and safety, patient assessment , reteaching skills on dressing and general eatting and frinkimdrinking. learning how to speak again.
Work History
Care Giver, 02/2015 - Current Sunrise Senior Living – Orchard Lake, MI,
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Helped clients maintain optimal health by overseeing medication administration and all doctor’s appointments
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Provided safe mobility support to help patients move around personal and public spaces
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Developed rapport to create safe and trusting environment for care
Ran errands for customers, including shopping, and picking up other necessities
Kept patients mentally alert by entertaining, conversing and reading aloud to patients
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
Built strong relationships with clients to deliver emotional support and companionship
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Changed dressings, bandages and binders to maintain proper healing and sanitary measures
Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
Assisted with daily living activities by helping with hygiene needs, [Task] and household chores
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Shopped for groceries regularly in order to keep house stocked with necessities
Adapted service based on customer requests and kitchen readiness
Monitored guests for intoxication and immediately reported concerns to management
Guided arriving guests to tables, took drink orders and relayed information to bartenders
Maintained event cleanliness during service by promptly clearing dishes after each course
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Checked identification to enforce age requirement for alcoholic beverages
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
Arranged linens and table settings according to seating plan and event theme
Fostered enjoyable event atmosphere through friendly guest interactions
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Implemented new drink policies, reducing over-pouring by [Number]%
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
Smoothly circulated appetizer and drink trays around [Type] events, offering selections to guests
Delivered catered food and supplies to facility for on-time set-up
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Cleaned and sanitized work stations to meet health department regulations
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Restocked salad bar and buffet for lunch and dinner service
Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
Served appetizers, entrees and refilled beverages for events up to [Number] guests
Loaded trays with accessories, including eating utensils, napkins and condiments
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Prepared serving and appetizer trays and set tables for [Type] events with up to [Number] attendees
Cleared dishes and glassware quickly following each course
Provided friendly, courteous service to create memorable moments for guests
Returned reusable goods and serving equipment for inventory and restock
Manager, 07/2013 - 02/2015 Community Health System – Longview, TX,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Trained and guided team members to maintain high productivity and performance metrics
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Achieved [Result] and [Result] with clear focus on continuous improvement and strategically capitalizing on current market trends
Recruited and developed [Number] employees for [Type] department
Served as Subject Matter Expert and main point of contact for [Issue]
Audited team performance and compliance with [Type] and [Type] standards
Analyzed and interpreted store trends with [Software] to facilitate planning
Created and implemented aggressive action plan to address pressing cost control needs
Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
Established and maintained positive work environment to enhance retention and productivity
Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result]
Increased operational efficiency by developing improved filing systems for confidential client records and reports
Communicated best practices among on-site and external personnel to align efforts and goals
Cross-trained existing employees in order to maximize team performance
Oversaw and improved [Product or Service] deliveries worth more than $[Amount] per year through efficient coordination of [Action] and [Action]
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Facilitated change management activities for department and staff of [Number] individuals
Raised property accuracy and accountability by creating new automated tracking method
Led team of [Number] direct reports managing over [Number] employees
Evaluated employees' strengths and assigned tasks based upon experience and training
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Directed staff of [Number] personnel and managed budget totaling $[Amount] annually
Evaluated data in [Type] and [Type] reports to proactively adjust and enhance [Type] operations
Supervised [Number] of employees in [Type] shop
Completed [Timeframe] payroll for [Number] employees with [Software] and [Software]
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Conducted monthly inventories of raw materials and components on work floor
Maximized performance by monitoring daily activities and mentoring team of [Number] associates
Maintained current knowledge of all facets of operations
Trained new employees in specific job requirements
Performed supplier risk management assessments to evaluate [Type] program for planning use by senior management
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Demonstrated new products, procedures and techniques to employees
Provided management with feedback regarding employee performance and training needs
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Expanded cross-functional organizational capacity by collaborating with [Type] department about [Type] functions and common goals
Hired, trained and mentored staff to maximize effectiveness
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Implemented [Type] programs for [Type] tasks, achieving [Result]
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software]
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action]
Compiled data on [Type] and [Type] metrics to report information to [Job title], discussing trends and methods for improving store results
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Set and managed schedules to give proper coverage to required areas and meet customer service demands
Set and managed schedules to give proper coverage to required areas and meet customer service demands
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action]
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
Conducted scheduled and impromptu evaluations to assess work performance
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work
Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%
Enhanced [Type] initiatives while managing effective marketing campaigns
Recorded inventory sales into organization's weekly income report
Cafe Manager, 08/2003 - 08/2009 American Family Fitness – Colonial Heights, VA,
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Monitored dining room inventory and replenished as necessary
Set up advertising signs and displays on shelves, counters and tables
Ensured exceptional guest experiences through attentive service
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Provided attentive service and proactively assessed guest needs
Engaged in suggestive selling and other sales techniques
Monitored temperature of cases, shelves and storage areas and reported failures to manager
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Assisted wait staff with timely food delivery and guest requests
Offered product samples, answered questions and helped customers find items
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
Greeted customers and answered any questions
Assisted cashiers with processing customer payments and documenting orders
Assisted customers with carry-out service
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
Managed and archived quality documentation and participated in internal and external quality audits
Instituted [Task] to contribute to long-term plans for organization business processes
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Conceptualized and designed abstract ideas, built plans, and delivered details to CMO
Converted community contacts into potential clients through networking, consistency and credibility
Supported marketing programs and campaigns with content and messaging to drive demand
Calibrated instruments and scales in production area and quality lab
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
Researched competitive solutions and maintained competitive market comparisons and evaluations
Developed and executed go-to-market plans and facilitated internal organizational readiness
Conducted training and change management processes to improve operations
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Improved quality processes for increased efficiency and effectiveness
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Equipped and organized facility to comply with company strategy for online and offline quality controls
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Updated quality control standards, methods and procedures to meet compliance requirements
Developed and executed plans to monitor standard process adherence
Developed and maintained expense budget while applying [Task] to continually decrease expenses
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Presented metric reporting and [Timeframe] account reviews to [Type] team and clients
Developed standard operating procedures and document workflows for current and future process steps
Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff
Coordinated with [Type] team in developing project plans for prioritized initiatives
Monitored social media and online sources for industry trends
Developed strategy and managed market communications that drove product demand
Conducted field visits and met corporate customers for business development
Sorted product and provided expertise on non-conforming product requirements
Implemented brand and demand strategies to meet revenue targets for business services and products
Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
Monitored and supported production order progress through [Timeframe] statistical models
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Provided observations, took measurements and performed tests at various stages according to quality control plan
Created, modified, and executed [Timeframe] business plans to maximize client satisfaction
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
Liaised with [Job title] on defining product features and managing tradeoffs involving features, schedule and lifecycle
Developed and executed targeted relationship and account development strategy
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Supervised production planning while using appropriate tools and analysis for smooth production output
Collaborated with [Type] department on operational support tasks to model importance of group goals
Collaborated with [Type] department on operational support tasks to model importance of group goals
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Assisted with proactive client outreach initiatives through [Task] and documented client correspondence in [Software] CRM system
Offered pricing and feature recommendations to management and cross-functional teams
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings
Determined and recommended methods to address improvement opportunities
Communicated value and position to sales team and developed tools to support selling process
Evaluated quality problems and performed [Action] to identify and resolve issues
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Adhered to established policies, procedures and compliance for satisfactory audit rating
Investigated and resolved customer complaints to foster satisfaction
Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems
Managed logistics operations to meet customer expectations and financial standards and policies
Received incoming calls and messages and addressed or triaged phone requests
Created positioning and key messages to differentiate business solutions and products in market
Developed, updated and maintained database of existing and potential customers in [Software]
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Developed team communications and information for [Type] meetings
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Worked with [Type] customers to understand requirements and provide exceptional [Type] service
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
Education
High School diploma: basic journalism, computers, year book editor, drum major, basketball manager., Expected in 05/1992 - New Deal High School - New Deal, TX GPA:
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