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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Skills
  • Software :Office 365, YouTrack, Postman, TFS, Salesforce, JIRA, SharePoint
  • Scrum
  • Kanban
  • Teamwork/Collaboration
  • Scrum Master
  • Product Owner
  • Project Management
  • Risk identification
  • Customer interaction
  • Documentation Management
  • Quality assurance
  • Team management
  • Process improvement
  • Project organization
  • Relationship development
Education
Texas Woman's Universtiy Denton, TX, Expected in 05/2011 Bachelor of Science : Biology - GPA :
Certifications
  • ScrumMaster®(CSM)Scrum Alliance, Certificate
  • Product Owner®(CPO) Scrum Alliance, Certificate
  • SAFe 4 Agilist® (SA)Scaled Agile, Certificate
  • Workfront Implementation Certification
Work History
Mc Kim & Creed - Workfront Implementation Specialist
Tampa, FL, 06/2019 - Current

System Implementation Consultant for the following clients:

JPMorgan Chase & Co., Chicago, IL/Dallas, TX (Onsite & Remote)

Deckers Outdoors, Goleta, CA (Onsite & Remote)

Fairway Mortgage, Carrollton, TX (Onsite & Remote)

Thomson Reuters, Carrollton, TX (Onsite & Remote)

LPL Financial, San Diego, CA (Onsite & Remote)

Interstate Battery, Dallas, TX (Onsite & Remote)

McDonalds, Chicago, IL (Onsite & Remote)

Responsibilities include:

• Conducted requirements gathering sessions for implementation/optimization of Workfront system.

• Contributed to as-is analysis of client SaaS tool instance and provided well-documented set of process improvement recommendations.

· Analyzed existing business workflows to create well-define requirements guidelines for implementation within SaaS tool.

· Implemented and Optimized Workfront system across Marketing department

City Of Hope - Project Coordinator
South Pasadena, CA, 11/2018 - 05/2019

Project Coordinator in a Consulting Manner for TitleMax Corporate office:

Involved in integration with a financial management software solution for financial institutions. This was a high profile, high stress and high-volume project. The project was fast paced and had a short time to market.

Accomplishments and Responsibilities:

· Use TFS, MTM and Excel to maintain and monitor project plans, work hours, budgets and expenditures.

· Organizing, attending and participating in stakeholder meetings.

· Documenting and following up on important actions and decisions from meetings.

· Coordinating project schedules, resources, equipment and information

· Liaising with clients to identify and define project requirements and ensure that client needs are met as the project evolved.

· Assign tasks to internal teams

· Analyze risks and opportunities

· Act as the point of contact and communicate project status to all participants

· Create and maintain comprehensive project documentation, plans and reports

· Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager

· Work with the Project Manager to monitor project progress and handle any issues that arise

DEFI Solutions - Product Owner/ Scrum Master/Business Analyst
City, STATE, 08/2015 - 10/2017

Accomplishments and Responsibilities:

· Took part in the successful integration of several automotive warranty companies such as GWC and PDS.

· Worked with development team to integrate with partners from all facets of the automotive industry.

· Company based certification for knowledge of Automotive Loan Process.

· Successfully helped to transition entire software team from waterfall to Agile/Scrum Methodologies.

· Improved documentation processes to produce features, best practices, limitations and tips/tricks.

· Worked closely with Product Managers in developing training material for customers to better understand new implementations and features.

· Worked with development team to assist clients in the details of transitioning from a test environment to Production.

· Able to problem solve and analyze configurations to gather requirements for new development projects.

· Built test conditions and test cases to support requirements.

· Researched and updated all required materials needed for company, clients and partners.

Alcon Laboratories - Quality Analyst
City, STATE, 05/2012 - 09/2015

Accomplishments and Responsibilities:

· Generated all lot records for incoming secondary components into Quality Inspection department to improve speed of incoming inspection.

· Performing material inspection for primary and secondary components on all lots entering the distribution warehouse.

· Communicating with various suppliers on a regular basis to resolve complex problems.

· Performing quality remediation and audit for external suppliers using USP, FDA and CFR regulation guidelines.

· Extensive work in many SAP software applications including handling of customer complaint samples and review of manufacturing batch records and the releasing of lots.

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Resume Overview

School Attended

  • Texas Woman's Universtiy

Job Titles Held:

  • Workfront Implementation Specialist
  • Project Coordinator
  • Product Owner/ Scrum Master/Business Analyst
  • Quality Analyst

Degrees

  • Bachelor of Science

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