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Windows System Administrator Resume Example

Resume Score: 100%

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WINDOWS SYSTEM ADMINISTRATOR
Summary

Exceptional professional with demonstrated customer service and interaction skills. Possess outstanding troubleshooting skills and extreme attention to detail. Expert at working well under pressure and can be flexible and adaptable to a changing environment. Exceptional enthusiasm and passion for providing assistance to end-users. Dynamic writer and excellent verbal communication skills with the ability to provide customers with a great experience.

Highlights



Customer Service? IT HelpDesk/Tech Support? Information Assurance ? Win7 Configuration ? Active Directory Configuration ? Hyper-V Configuration?DNS ?DHCP ? WFAS? Windows Server 2008R2


Experience
01/2016 to Current
Windows System Administrator CSRA, Inc. - Pensacola, FL

CSRA, Inc., 1000 Chief's Way, Bldg 3782, Pensacola, 32511

Associate Professional, Windows  System Administrator, 01/2016 – Present

  • Federal Contract IT position supporting the Department of Homeland Security National Cyber Security Protection System (NCPS) contract at Pensacola, Florida

  • Working as part of a team performing day-to-day computer operating system maintenance and tasks to ensure the availability of enterprise computing environments through daily, preventative, and remedial maintenance.

  • Overseeing system security and data integrity; Creating user accounts; Assigning user account passwords; Monitoring use of resources; Monitoring system health and placing service calls when problems arise; Providing  first and second tier support to end users for PC,  server,  mainframe applications and hardware; Answering helpdesk phones for assigned accounts;  Responding to customer inquiries to ensure customer needs are met.

  • Administering accounts, resources, groups, and system privileges in Microsoft Active Directory.

05/2015 to 12/2015
Computer Assistant US Air Force - Eglin Afb, FL

Dept. of the Air Force ,20th Space Control Squadron, Eglin AFB, FL

Computer Assistant, 5/2015 – 12/2015

  • Operating IBM H30 mainframe computer and associated equipment in support of the unit mission.

  • Delivering mission planning, sensor performance and trackability reports to the Eglin Space Surveillance Operations Center promptly after output by the computer

  • Monitoring the Computer Operations Room Display, inserting Job-Control language inputs, controlling the real-world system including reconfiguration and recovery in case of malfunction.

08/2008 to 05/2015
Advanced Medical Support Assistant Dept of Veteran Affairs - Pensacola, FL

Dept. of Veteran Affairs, Joint Ambulatory Care Clinic (JACC), Pensacola, FL

Patient Services Assistant, 8/2008 – 5/2015

  • Providing administrative and clerical duties efficiently and effectively in one or more Primary Care medical clinics and one Mental Health Care clinic

  • Correctly preparing and completing appropriate forms, labs, EKGs, x-rays, and other requests

  • Completing doctor's orders and obtaining medical records and other material or information as requested

  • Assisting in orienting and advising physicians, residents, and interns in VA regulations, policies, and procedures on patient care administrative matters

  • Communicating with veterans, employees, and the general public both in person and on the telephone in a calm, courteous, and professional manner

  • Informing  veterans of scheduled appointment information in an accurate, courteous, and timely manner

  • Following prescribed security procedures and protecting data from unauthorized release or loss, alterations, or unauthorized deletion

12/2007 to 05/2008
Technical Support Specialist Clearwire Wireless Broadband, LLC - Milton, FL

 

 

Clearwire Wireless Broadband, LLC, Milton, FL (Out of Business)

Technical Support Specialist, 12/2007-5/2008

  • Providing excellent desktop support, troubleshooting services, and training to PC end-users for all phases of personal computing and wireless broadband Internet access

  • Providing customer service, customer training, technical support, software installation, and software support to customers via chat, and telephone for wireless broadband Internet access and security applications

  • Using technical expertise, communications and multi-tasking skills to perform problem solving, hardware troubleshooting, and software troubleshooting with customers PC hardware configurations

  • Receiving user problem calls over the phone, logged calls into the Help Desk database, and tracked calls through to resolution

  • Resolving simple to complex computer, printer, software, and network problems                                                                                                                       

  • Providing desktop support to computer users, troubleshooting and resolving a wide variety of hardware and software problems on personal computers, printers, and peripheral devices such as modems, and commercial-off-the-shelf routers

  • Receiving, responding to, and ensuring complete resolution of any help center call

  • Installing microcomputer hardware and software programs and available patches and releases

  • Installing and troubleshooting commercial off-the-shelf Internet security and anti-virus applications

  • Troubleshooting Windows and Macintosh microcomputer TCP/IP interconnectivity issues between network application software using TCP/IP Utilities.

Education
BSBA: Management Information Systems University of West Florida - Pensacola, FL Management Information Systems
Associates Degree: Computer Information Systems Pensacola State College - Pensacola, FL Computer Information Systems
Certifications
Microsoft Certified Solutions Associate(MCSA): Windows Server 2008; Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuring; MCTS: Hyper-V, Configuring; MCTS: Active Directory Configuring; COMPTIA Server+; Security+; Network+; COMPTIA A+ Certified Computer Service Technician
 
*TS/SCI Security Clearance--SSBI,OPM Oct 2015. SCI-DCID 6/4, Oct 2015 DOD CAF
Skills


  • Windows Server Administrator; Windows 7, Configuring; Windows Server 2008 Active Directory, Configuring;  COMPTIA Server+; Security+; Network+; A+ Certified Computer Service Technician; DNS; DHCP; Hyper-V; TCP/IP; Proficient in procedures for attaching or installing hardware such as printers, monitors, keyboards, external disk drives, video boards, facsimile (FAX) cards, internal tape backup units, removable hard drives, and external storage devices. Proficient in Microsoft Access; Microsoft Excel; Microsoft Word; Microsoft Outlook; Outlook Express; Internet Explorer; Mozilla Firefox; Google Chrome

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Resume Overview

Companies Worked For:

  • CSRA, Inc.
  • US Air Force
  • Dept of Veteran Affairs
  • Clearwire Wireless Broadband, LLC

School Attended

  • University of West Florida
  • Pensacola State College

Job Titles Held:

  • Windows System Administrator
  • Computer Assistant
  • Advanced Medical Support Assistant
  • Technical Support Specialist

Degrees

  • BSBA : Management Information Systems
    Associates Degree : Computer Information Systems

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