Exceptional professional with demonstrated customer service and interaction skills. Possess outstanding troubleshooting skills and extreme attention to detail. Expert at working well under pressure and can be flexible and adaptable to a changing environment. Exceptional enthusiasm and passion for providing assistance to end-users. Dynamic writer and excellent verbal communication skills with the ability to provide customers with a great experience.
Customer Service? IT HelpDesk/Tech Support? Information Assurance ? Win7 Configuration ? Active Directory Configuration ? Hyper-V Configuration?DNS ?DHCP ? WFAS? Windows Server 2008R2
CSRA, Inc., 1000 Chief's Way, Bldg 3782, Pensacola, 32511
Associate Professional, Windows System Administrator, 01/2016 – Present
Federal Contract IT position supporting the Department of Homeland Security National Cyber Security Protection System (NCPS) contract at Pensacola, Florida
Working as part of a team performing day-to-day computer operating system maintenance and tasks to ensure the availability of enterprise computing environments through daily, preventative, and remedial maintenance.
Overseeing system security and data integrity; Creating user accounts; Assigning user account passwords; Monitoring use of resources; Monitoring system health and placing service calls when problems arise; Providing first and second tier support to end users for PC, server, mainframe applications and hardware; Answering helpdesk phones for assigned accounts; Responding to customer inquiries to ensure customer needs are met.
Administering accounts, resources, groups, and system privileges in Microsoft Active Directory.
Dept. of the Air Force ,20th Space Control Squadron, Eglin AFB, FL
Computer Assistant, 5/2015 – 12/2015
Operating IBM H30 mainframe computer and associated equipment in support of the unit mission.
Delivering mission planning, sensor performance and trackability reports to the Eglin Space Surveillance Operations Center promptly after output by the computer
Monitoring the Computer Operations Room Display, inserting Job-Control language inputs, controlling the real-world system including reconfiguration and recovery in case of malfunction.
Dept. of Veteran Affairs, Joint Ambulatory Care Clinic (JACC), Pensacola, FL
Patient Services Assistant, 8/2008 – 5/2015
Providing administrative and clerical duties efficiently and effectively in one or more Primary Care medical clinics and one Mental Health Care clinic
Correctly preparing and completing appropriate forms, labs, EKGs, x-rays, and other requests
Completing doctor's orders and obtaining medical records and other material or information as requested
Assisting in orienting and advising physicians, residents, and interns in VA regulations, policies, and procedures on patient care administrative matters
Communicating with veterans, employees, and the general public both in person and on the telephone in a calm, courteous, and professional manner
Informing veterans of scheduled appointment information in an accurate, courteous, and timely manner
Following prescribed security procedures and protecting data from unauthorized release or loss, alterations, or unauthorized deletion
Clearwire Wireless Broadband, LLC, Milton, FL (Out of Business)
Technical Support Specialist, 12/2007-5/2008
Providing excellent desktop support, troubleshooting services, and training to PC end-users for all phases of personal computing and wireless broadband Internet access
Providing customer service, customer training, technical support, software installation, and software support to customers via chat, and telephone for wireless broadband Internet access and security applications
Using technical expertise, communications and multi-tasking skills to perform problem solving, hardware troubleshooting, and software troubleshooting with customers PC hardware configurations
Receiving user problem calls over the phone, logged calls into the Help Desk database, and tracked calls through to resolution
Resolving simple to complex computer, printer, software, and network problems
Providing desktop support to computer users, troubleshooting and resolving a wide variety of hardware and software problems on personal computers, printers, and peripheral devices such as modems, and commercial-off-the-shelf routers
Receiving, responding to, and ensuring complete resolution of any help center call
Installing microcomputer hardware and software programs and available patches and releases
Installing and troubleshooting commercial off-the-shelf Internet security and anti-virus applications
Troubleshooting Windows and Macintosh microcomputer TCP/IP interconnectivity issues between network application software using TCP/IP Utilities.
Windows Server Administrator; Windows 7, Configuring; Windows Server 2008 Active Directory, Configuring; COMPTIA Server+; Security+; Network+; A+ Certified Computer Service Technician; DNS; DHCP; Hyper-V; TCP/IP; Proficient in procedures for attaching or installing hardware such as printers, monitors, keyboards, external disk drives, video boards, facsimile (FAX) cards, internal tape backup units, removable hard drives, and external storage devices. Proficient in Microsoft Access; Microsoft Excel; Microsoft Word; Microsoft Outlook; Outlook Express; Internet Explorer; Mozilla Firefox; Google Chrome
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