, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Multi-Line Phone Systems
Patient Appointment Setting/ Meeting Scheduling
Patient Registration Processing
Patient Information Verification
Reminder Calls
HIPAA Guidelines
Typing/Data Entry
Medical Records Management
Insurance Verification
Medical Office Administration
Correspondence Management/ Mail Sorting
Exam Room Assigning
Cash Handling/ Payment Collection
Supply Inventory/ Office Supply Ordering
Word Processing
File Management
Time Management
Problem-solving skills
Team Building
Administrative Support
Training and Mentoring
Office Management
Conflict and Issue Documentation
Clerical Duties
Sales Expertise
Reading Comprehension
Supervision
Merchandising Knowledge
Point of Sale Knowledge
Exceptional Customer Service
Excellent People Skills
Sales Training
Shipment Processing
Contract Preparation
Client Service
Multi-tasking Strength
Skills
Multi-Line Phone Systems
Patient Appointment Setting/ Meeting Scheduling
Patient Registration Processing
Patient Information Verification
Reminder Calls
HIPAA Guidelines
Typing/Data Entry
Medical Records Management
Insurance Verification
Medical Office Administration
Correspondence Management/ Mail Sorting
Exam Room Assigning
Cash Handling/ Payment Collection
Supply Inventory/ Office Supply Ordering
Word Processing
File Management
Time Management
Problem-solving skills
Team Building
Administrative Support
Training and Mentoring
Office Management
Conflict and Issue Documentation
Clerical Duties
Sales Expertise
Reading Comprehension
Supervision
Merchandising Knowledge
Point of Sale Knowledge
Exceptional Customer Service
Excellent People Skills
Sales Training
Shipment Processing
Contract Preparation
Client Service
Multi-tasking Strength
Work History
Triage Specialist/Front Desk Representative, 07/2004 to Current Pediatric Professional Associates – City, STATE,
Obtained client medical history, including medication information, symptoms and allergies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Scheduled appointments using multi-line phone system, registered patients and distributed sample pharmaceuticals as prescribed.
Ordered and prepared reagents and supplies.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Obtained pre- and post-treatment vital signs and weight.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Tested and recorded blood glucose levels.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Prepared initial patient charts for admission.
Taught patients about medications, procedures and care plan instructions.
Compiled necessary documents for surgical billing packages.
Obtained all prescribed laboratory testing.
Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
Performed clerical duties, such as word processing, data entry, answering phones, emails, faxing and filing.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Called and faxed pharmacies to submit prescriptions and refills.
Completed clinical procedures and gathered patient data for interpretation by physician.
Joint Owner, 01/1998 to Current A1 Tools And Materials – City, STATE,
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Transferred and directed phone calls and mail to correct staff members.
Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Promoted sales by acquiring product knowledge and providing product solutions to customers.
Greeted guests in with friendliness and professionalism.
Produced highly accurate internal and external letters and memoranda.
Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Fielded phone calls from clients when owner was unavailable and provided informative answers to questions.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Worked closely with owner to provide effective assistance for specific aspects of business operation.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Managed and completed paperwork and overall office administration operations.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Managed inventory, placed orders and handled payment for office supplies.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed travel arrangements for departmental executives.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Attended to office operations and required paperwork.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Assisted owner in all aspects of business operations.
Company Owner, 06/1994 to 01/1998 Hoppity Hoppity Gifts – City, STATE,
Managed 4 employees by supervising daily tasks.
Drafted invoices for completed work.
Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Eased team transitions and new employee orientation through effective training and development.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Promoted positive customer experience through day-to-day supervision and management of stock warehouse.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Increased sales by overseeing performance.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Provided exceptional customer service to customers and increasing customer loyalty.
Trained new employees on proper protocols and customer service standards.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Studied latest trends to add new merchandise to product lineup, improving sales revenues.
Interacted well with vendors and customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Built loyal account base and long-term business relationships with vendors.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science: Medical Office Administration, Expected in 2017 Fortis College - Miami, Fla., GPA:
Diploma: Medical Assistant, Expected in 2004 Fortis College - Miami, Florida, GPA:
GED: , Expected in 1987 Lindsey Hopkins Technical College - Miami, FL GPA:
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