LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Multi-Line Phone Systems
  • Patient Appointment Setting/ Meeting Scheduling
  • Patient Registration Processing
  • Patient Information Verification
  • Reminder Calls
  • HIPAA Guidelines
  • Typing/Data Entry
  • Medical Records Management
  • Insurance Verification
  • Medical Office Administration
  • Correspondence Management/ Mail Sorting
  • Exam Room Assigning
  • Cash Handling/ Payment Collection
  • Supply Inventory/ Office Supply Ordering
  • Word Processing
  • File Management
  • Time Management
  • Problem-solving skills
  • Team Building
  • Administrative Support
  • Training and Mentoring
  • Office Management
  • Conflict and Issue Documentation
  • Clerical Duties
  • Sales Expertise
  • Reading Comprehension
  • Supervision
  • Merchandising Knowledge
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Excellent People Skills
  • Sales Training
  • Shipment Processing
  • Contract Preparation
  • Client Service
  • Multi-tasking Strength
Skills
  • Multi-Line Phone Systems
  • Patient Appointment Setting/ Meeting Scheduling
  • Patient Registration Processing
  • Patient Information Verification
  • Reminder Calls
  • HIPAA Guidelines
  • Typing/Data Entry
  • Medical Records Management
  • Insurance Verification
  • Medical Office Administration
  • Correspondence Management/ Mail Sorting
  • Exam Room Assigning
  • Cash Handling/ Payment Collection
  • Supply Inventory/ Office Supply Ordering
  • Word Processing
  • File Management
  • Time Management
  • Problem-solving skills
  • Team Building
  • Administrative Support
  • Training and Mentoring
  • Office Management
  • Conflict and Issue Documentation
  • Clerical Duties
  • Sales Expertise
  • Reading Comprehension
  • Supervision
  • Merchandising Knowledge
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Excellent People Skills
  • Sales Training
  • Shipment Processing
  • Contract Preparation
  • Client Service
  • Multi-tasking Strength
Work History
Triage Specialist/Front Desk Representative, 07/2004 to Current
Pediatric Professional AssociatesCity, STATE,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments using multi-line phone system, registered patients and distributed sample pharmaceuticals as prescribed.
  • Ordered and prepared reagents and supplies.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained pre- and post-treatment vital signs and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Tested and recorded blood glucose levels.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Prepared initial patient charts for admission.
  • Taught patients about medications, procedures and care plan instructions.
  • Compiled necessary documents for surgical billing packages.
  • Obtained all prescribed laboratory testing.
  • Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones, emails, faxing and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
Joint Owner, 01/1998 to Current
A1 Tools And MaterialsCity, STATE,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Transferred and directed phone calls and mail to correct staff members.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Greeted guests in with friendliness and professionalism.
  • Produced highly accurate internal and external letters and memoranda.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Fielded phone calls from clients when owner was unavailable and provided informative answers to questions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Worked closely with owner to provide effective assistance for specific aspects of business operation.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed and completed paperwork and overall office administration operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed travel arrangements for departmental executives.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Attended to office operations and required paperwork.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted owner in all aspects of business operations.
Company Owner, 06/1994 to 01/1998
Hoppity Hoppity GiftsCity, STATE,
  • Managed 4 employees by supervising daily tasks.
  • Drafted invoices for completed work.
  • Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Eased team transitions and new employee orientation through effective training and development.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of stock warehouse.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Increased sales by overseeing performance.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Provided exceptional customer service to customers and increasing customer loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues.
  • Interacted well with vendors and customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Built loyal account base and long-term business relationships with vendors.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science: Medical Office Administration, Expected in 2017
Fortis College - Miami, Fla.,
GPA:
Diploma: Medical Assistant, Expected in 2004
Fortis College - Miami, Florida,
GPA:
GED: , Expected in 1987
Lindsey Hopkins Technical College - Miami, FL
GPA:

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Resume Overview

School Attended

  • Fortis College
  • Fortis College
  • Lindsey Hopkins Technical College

Job Titles Held:

  • Triage Specialist/Front Desk Representative
  • Joint Owner
  • Company Owner

Degrees

  • Associate of Science
  • Diploma
  • GED

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