Dedicated Behavioral Health Case Manager with two years of experience providing mental health services. Well-organized and proactive problem-solver assists patients in overcoming dependencies, adjusting to life or making impactful changes. Talented in leveraging proven methods to provide quality care.
Skills
Case Management
Patient Care
Scheduling
Teaching
Data Entry
Emotional Awareness
Crisis Intervention
HIPAA Compliance
Rehabilitation
Treatment Planning
HIPAA Regulations
Insurance Knowledge
Discharge Planning
Treatment Plans Knowledge
Interdisciplinary Collaboration
Microsoft Office
Spreadsheets
Leadership
Working collaboratively
Education and Training
Cameron UniversityLawton, OKExpected in 05/2022 – –Master of Science:Licensed Professional Counseling - GPA:
Honor Roll
Cameron UniversityLawton, OKExpected in 05/2019 – –Bachelor of Science:Psychology - GPA:
Honor Roll
Western Oklahoma State CollegeAltus, OKExpected in 05/2017 – –Associate of Applied Science:Behavioral Sciences - GPA:
Honor Roll
Western Navigators Member
WOSC Cheer Team Member
Certifications
Certified Behavioral Health Case Manager II
Certified CPR
Certified Behavioral Health Wellness Coach
Experience
Barnes & Noble, Inc. - Triage Specialist Assistant Arlington, VA, 07/2019 - Current
Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Developed comprehensive treatment plans for patients diagnosed with various conditions.
Determined and coordinated appropriate level of care to meet individual patient needs.
Collaborated with various healthcare providers to facilitate delivery of services.
Reviewed treatment plans against individual goals and healthcare standards.
Documented plans, findings and results and submitted to employers and insurance carriers.
Cox Communications Inc - Store Manager Laguna Niguel, CA, 11/2017 - 06/2019
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Worked with indigenous individuals and assessed their needs in order to provide vouchers/free items.
Defined strategies and created a plan to achieve ambitious operational objectives.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
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