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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Behavioral Health Case Manager with two years of experience providing mental health services. Well-organized and proactive problem-solver assists patients in overcoming dependencies, adjusting to life or making impactful changes. Talented in leveraging proven methods to provide quality care.

Skills
  • Case Management
  • Patient Care
  • Scheduling
  • Teaching
  • Data Entry
  • Emotional Awareness
  • Crisis Intervention
  • HIPAA Compliance
  • Rehabilitation
  • Treatment Planning
  • HIPAA Regulations
  • Insurance Knowledge
  • Discharge Planning
  • Treatment Plans Knowledge
  • Interdisciplinary Collaboration
  • Microsoft Office
  • Spreadsheets
  • Leadership
  • Working collaboratively
Education and Training
Cameron University Lawton, OK Expected in 05/2022 Master of Science : Licensed Professional Counseling - GPA :
  • Honor Roll
Cameron University Lawton, OK Expected in 05/2019 Bachelor of Science : Psychology - GPA :
  • Honor Roll
Western Oklahoma State College Altus, OK Expected in 05/2017 Associate of Applied Science : Behavioral Sciences - GPA :
  • Honor Roll
  • Western Navigators Member
  • WOSC Cheer Team Member
Certifications
  • Certified Behavioral Health Case Manager II
  • Certified CPR
  • Certified Behavioral Health Wellness Coach
Experience
Barnes & Noble, Inc. - Triage Specialist Assistant
Arlington, VA, 07/2019 - Current
  • Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Documented plans, findings and results and submitted to employers and insurance carriers.
Cox Communications Inc - Store Manager
Laguna Niguel, CA, 11/2017 - 06/2019
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Worked with indigenous individuals and assessed their needs in order to provide vouchers/free items.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Cox Communications Inc - Sales Associate
Norcross, GA, 02/2014 - 11/2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
JCPenney - Sales Associate
City, STATE, 06/2013 - 01/2014
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

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Resume Overview

School Attended

  • Cameron University
  • Cameron University
  • Western Oklahoma State College

Job Titles Held:

  • Triage Specialist Assistant
  • Store Manager
  • Sales Associate
  • Sales Associate

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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