Experienced Automotive Technician with 3+ years in restoring vehicles, diagnosing problems and repairing damages. Ready to leverage knowledge and abilities to pursue a career advancement with your organization. Bringing my experience and knowledge from the years of being a mechanic for the US Army and to further my knowledge with your organization.
Skills
Installing equipment
System repairs
Inspecting vehicles
Scheduled services
Brake systems understanding
Replacing parts
Maintenance procedures
Routing inspections
Managing parts
Sorting
Issue resolution
Transporting and delivery
Work History
Service Coordinator, 03/2021 to Current Quinn Group, Inc. – Oxnard, CA,
Designed individualized service plans that took into account clients' goals and preferences.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Upheld client satisfaction by designing accurate and detailed timelines for Toyota services and alerting clients of changes.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Organized ongoing maintenance schedules to boost system performance.
Reviewed technical documentation to complete equipment maintenance and repair.
Toyota Technician, 09/2020 to Current Bronco Motors – Boise, ID,
Executed diagnostics, troubleshooting and evaluations on toyota vehicles.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Performed safety and emissions inspections.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Completed customer orders and services according to manufacturer specifications.
Communicated issues to supervisor and helped develop solutions.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Changed, rotated and balanced tires.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Wrote work orders and updated accounts in workshop computer.
Explained estimates and determined repair timelines to manage customer expectations.
Maintained cleanliness, safety and efficiency of garage.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Used specialized tools to detect leaks in gas and refrigerant systems.
Automotive Lube Technician, 03/2020 to Current Amdocs – Alpharetta, GA,
Used Equipment to dismount and mount tires to perform air checks, rotations and rebalances.
Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Organized and regulated shop inventory to minimize waste, decreasing excess Number%.
Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Suggested additional services to customers in order to meet upsell goals.
Utilized Type and Type electronic tools to locate and correct malfunctions such as wheel bearings issues and ignition problems.
Checked fluids, tires, brakes and other systems as part of Number-point inspection.
Completed fluid checks on automobiles through Action and Action.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Worked alone or in team-based systems to complete up to Number oil changes each day.
Cleaned engines to prevent rust formation and remove dirt and grime, using engine degreaser and scrubbing brushes.
Kept shop areas neat, clean and free of safety hazards.
Greeted customers and answered questions about oil changes and other services.
Communicated issues to supervisor and helped develop solutions.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Light Wheel Vehicle Mechanic, 02/2017 to Current US Army – City, STATE,
Deployed to Iraq from 2017 of September to 2018 of May as a Light Wheel Vehicle Mechanic to support and maintain the vehicles that were used for their missions
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
Communicated issues to leaders and helped develop solutions
Worked on M-ATV, MaxxPro, HMMWV, HEMTT, FMTV and forklift vehicles to repair engines, transmissions and electrical systems
Supervised and mentored 10 team members and facilitated daily operations to drive business growth
Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise
Repaired brake, exhaust, electrical and other systems to optimal specifications
Delegated and supervised vehicle body work to ensure efficiency and profitability
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
Technology Specialist, 01/2021 to 03/2021 Treasure Coast Toyota Of Stuart – City, STATE,
Executed setup and breakdown of all equipment, including Bluetooth systems for Toyota customers.
Set up and operated audio and visual connections for more than 200 plus Toyota customers.
Maintained continuous knowledge of current and newly developed Toyota audio technology, making proactive suggestions to improve customer satisfaction and knowledge.
Coordinated inventory supplies and equipment to maximize vehicle location productivity.
Car Salesman, 11/2020 to 03/2021 Treasure Coast Toyota – City, STATE,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Negotiated vehicle prices and secure financing for customers.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Responded to customer enquiries via telephone and email.
Maintained compliance with all service, quality, and regulatory standards.
Increased overall quality of used inventory through effective trade-in and auctioning policies.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Education
High School Diploma: , Expected in 05/2016 Treasure Coast High School - Port Saint Lucie, FL GPA:
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