Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Automotive Technician with 3+ years in restoring vehicles, diagnosing problems and repairing damages. Ready to leverage knowledge and abilities to pursue a career advancement with your organization. Bringing my experience and knowledge from the years of being a mechanic for the US Army and to further my knowledge with your organization.

  • Installing equipment
  • System repairs
  • Inspecting vehicles
  • Scheduled services
  • Brake systems understanding
  • Replacing parts
  • Maintenance procedures
  • Routing inspections
  • Managing parts
  • Sorting
  • Issue resolution
  • Transporting and delivery
Work History
Service Coordinator, 03/2021 to Current
Quinn Group, Inc.Oxnard, CA,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Upheld client satisfaction by designing accurate and detailed timelines for Toyota services and alerting clients of changes.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Organized ongoing maintenance schedules to boost system performance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
Toyota Technician, 09/2020 to Current
Bronco MotorsBoise, ID,
  • Executed diagnostics, troubleshooting and evaluations on toyota vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Performed safety and emissions inspections.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Completed customer orders and services according to manufacturer specifications.
  • Communicated issues to supervisor and helped develop solutions.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Changed, rotated and balanced tires.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Wrote work orders and updated accounts in workshop computer.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained cleanliness, safety and efficiency of garage.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
Automotive Lube Technician, 03/2020 to Current
AmdocsAlpharetta, GA,
  • Used Equipment to dismount and mount tires to perform air checks, rotations and rebalances.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Organized and regulated shop inventory to minimize waste, decreasing excess Number%.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Suggested additional services to customers in order to meet upsell goals.
  • Utilized Type and Type electronic tools to locate and correct malfunctions such as wheel bearings issues and ignition problems.
  • Checked fluids, tires, brakes and other systems as part of Number-point inspection.
  • Completed fluid checks on automobiles through Action and Action.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Worked alone or in team-based systems to complete up to Number oil changes each day.
  • Cleaned engines to prevent rust formation and remove dirt and grime, using engine degreaser and scrubbing brushes.
  • Kept shop areas neat, clean and free of safety hazards.
  • Greeted customers and answered questions about oil changes and other services.
  • Communicated issues to supervisor and helped develop solutions.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Light Wheel Vehicle Mechanic, 02/2017 to Current
US ArmyCity, STATE,
  • Deployed to Iraq from 2017 of September to 2018 of May as a Light Wheel Vehicle Mechanic to support and maintain the vehicles that were used for their missions
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Communicated issues to leaders and helped develop solutions
  • Worked on M-ATV, MaxxPro, HMMWV, HEMTT, FMTV and forklift vehicles to repair engines, transmissions and electrical systems
  • Supervised and mentored 10 team members and facilitated daily operations to drive business growth
  • Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise
  • Repaired brake, exhaust, electrical and other systems to optimal specifications
  • Delegated and supervised vehicle body work to ensure efficiency and profitability
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
Technology Specialist, 01/2021 to 03/2021
Treasure Coast Toyota Of StuartCity, STATE,
  • Executed setup and breakdown of all equipment, including Bluetooth systems for Toyota customers.
  • Set up and operated audio and visual connections for more than 200 plus Toyota customers.
  • Maintained continuous knowledge of current and newly developed Toyota audio technology, making proactive suggestions to improve customer satisfaction and knowledge.
  • Coordinated inventory supplies and equipment to maximize vehicle location productivity.
Car Salesman, 11/2020 to 03/2021
Treasure Coast ToyotaCity, STATE,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Negotiated vehicle prices and secure financing for customers.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Responded to customer enquiries via telephone and email.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Increased overall quality of used inventory through effective trade-in and auctioning policies.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
High School Diploma: , Expected in 05/2016
Treasure Coast High School - Port Saint Lucie, FL

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School Attended

  • Treasure Coast High School

Job Titles Held:

  • Service Coordinator
  • Toyota Technician
  • Automotive Lube Technician
  • Light Wheel Vehicle Mechanic
  • Technology Specialist
  • Car Salesman


  • High School Diploma

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