senior implementation specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
IT Systems Integrator with 19 years of experience in SaaS, providing software and hardware installation and support. Specializing in Labor Management software integration with a focus on HR and Payroll for public sector municipalities, townships, Emergency/First Responder agencies, and others. Highly motivated; proficient in the use of web-based communications platforms, with a commitment to providing a high level of service and support to clients. A confident Implementation Specialist with expertise in troubleshooting installation applications, both remotely and onsite, to assure clients experience a smooth transition.
Skills
Configuration and management
Performance Optimization
Software Debugging
Troubleshooting and Diagnostics
Remote IT Implementation
Issue troubleshooting
Videoconferencing
Technical documents comprehension
Client training
Flexible & Adaptable
Collaboration
Work History
Senior Implementation Specialist, 07/2016 to Current Adp – Fort Washington, PA,
Installation, implementation and support of NOVAtime Workforce Management and Timekeeping Solutions.
Upgrade & troubleshoot NOVAtime5000 SaaS systems to ensure HR/Payroll efficiency.
Testing & exporting files to payroll to include: BS&A, Paychex, Ultipro, ADP, Millennium, Quick Books, Peachtree and other payroll packages.
Employee Of the Month July 2021 - Jessica: For his tireless endeavors during the Town of North Hempstead Upgrade Project. Jessica displayed uncompromised fortitude, tolerance, and perseverance during a project that, although not complex in nature, became complicated via the dynamics of the client's project team. Great job Jessica getting this one over the goal line.
Employee Of the Month December 2020 - Jessica: Jessica recorded nearly 100% of my hours in 2020. I consistently and reliably submitted accurate and complete Project Status Reports throughout the entire year. Jessica's customer's have provided feedback on how helpful the Project Status Reports were in knowing the status of their projects. Jessica's steady and unwavering commitment to excellence has earned him this recognition. Great Job Jessica!
Employee Of the Month September 2020 - Jessica
Successfully implemented another difficult Timekeeping and ASM Department for City of Harrisonburg Public Utilities.
Reached his CRM Ticket logged hours goal and has logged 90%+ for the entire year. Jessica has received praise from his accounts for being patient, consistent and always keeping them informed on the status of their project.
Great job Jessica. Your efforts and hard work are appreciated and this award is well deserved.
Provide training & support to end users through e-mail & internet technologies.
Experience in SaaS and Web Hosting environments. Proven record of achievement in time system analysis and design, strategic planning, customer relations and operations management.
Experience in all LAN/WAN topologies, E-Mail and Internet systems, telecommunications integration and PC.
Ability to analyze end user's needs and coordinating time system designs from concept through implementation.
Exceptional analytical, organizational, communication and interpersonal skills.
Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.
Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs
Suggested solutions to developing problems during project so that correct modifications could be made
Assessed project scope to confirm details and understand customer expectations in advance
Technical Support Specialist, 02/2002 to 12/2015 American Council On Education – Washington, DC,
Accutronics, Inc., San Antonio, Texas 2002 to 2015. Software Installation & Support Specialist. Installation, implementation and support of Time & Attendance software and hardware to track employee times & accrual benefits for payroll.
Upgrade & troubleshoot systems to ensure HR/Payroll efficiency.
Testing & exporting files to payroll to include: ADP, Millennium, Quick Books, Peachtree and other payroll packages.
Dispatch & document service orders in Great Plains.
Create software training documents for end user implementation.
Provide training & support to end users through e-mail & internet technologies.
Ability to learn & incorporate wireless routers, line share devices and other 3rd party devices to troubleshoot & service in a timely manner.
Experience in SQL data structure, SaaS and Web Hosting environments.
Proven record of achievement in time system analysis and design, project management, strategic planning, customer relations and operations management.
Experience in all LAN/WAN topologies, E-Mail and Internet systems, telecommunications integration and PC.
Ability to analyze end user's needs and coordinating time system designs from concept through implementation.
Exceptional analytical, organizational, communication and interpersonal skills.
Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.
Time & Attendance Certifications: NOVAtime 3000 Enterprise / 4000 Web Hosted & Hardware, NOVAtime Dealer Certification, CA TA100PRO & Genesis Pro Time Solutions & Hardware, Time America Dealer Certification, AZ.
Quality Control / Inventory Supervisor, 08/1988 to 10/1998 San Antonio Grounds Control – City, STATE,
Hired initially as maintenance crew laborer.
Experienced in multiple lawn care equipment.
Became crew chief after couple of years.
Then promoted to Maintenance Foreman.
Managed crew of up to 7 employees for commercial & residential lawn care maintenance. Decreased man hours and labor costs for any complex properties to increase profit margin on that property.
Became Quality Control Supervisor to inspect jobsites with onsite managers to ensure company objectives are met. Weekly & monthly inspections improved quality of work provided by inspected crews.
Also held position of Inventory Supervisor to create & implement inventory ordering & tracking procedures. Tracking procedures improved life of equipment and lowered costs & needed items of inventory.
Staff Liaison between field crews & shop mechanics & management to improve inventory & lower budget costs for inventory.
Managed & evaluated 45 - 55 employees.
Participated in employee interviews for hiring.
19D Cavalry Scout / CO Driver / Troop Clerk, 04/1986 to 03/1988 United States Army – City, STATE,
19D Cavalry Scout / CO Driver / Troop Clerk Graduated Basic & AIT as Trooper of the Cycle.
Promoted PV1-SP4 less than 2yrs with Honorable Discharge.
Good Conduct Medal.
Army Service Ribbon.
Overseas Service Ribbon.
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Demonstrated respect, friendliness and willingness to help wherever needed
Operated wheeled and tracked vehicles and communications equipment
Prepared mission equipment for deployment and secured vehicles prior to transport
Education
Associate of Science: Computer Network Administration, Expected in 12/2001 to San Antonio College - San Antonio, TX GPA:
GPA: 3.5
Certifications
Microsoft Certified ProfessionalMicrosoft License E373-7166 August 2013A+CompTIA License BGSHSR5J6D14CSRM March 2014 to March 2017Networking FundamentalsMicrosoft License E373-7165 August 2013,
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