Senior Implementation Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Agile Project Manager practiced at tackling complex, multi-stakeholder projects by applying manageable, attainable frameworks. Keen to dissect overwhelming tasks into digestible components through careful examination of business goals and judicious implementation of available resources. Known for providing reliable, effective paths to reach desired outcomes on time to achieve team and company goals.
  • Talented Senior Implementation Manager with 6 years driving revenue growth by successfully leading new project launches and scaling the processes for exponential growth. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.
  • Friendly, positive attitude
  • Strong Interpersonal and communication skills
  • Extensive external customer success skills
  • Project management, time management & prioritization
  • Proficiency in Google Sites, Salesforce, JIRA, Kibana, Zoom, Microsoft Powerpoint, Excel, and Wufoo
  • Program leadership and ability to influence decision makers
  • Working collaboratively
  • Work ethic
  • Flexible
  • Policy and procedure improvements
  • Issue and conflict resolution
  • Proven results in increasing technical understanding of products and services.
Senior Implementation Manager, 01/2018 to Current
Payscale Sd, SD,
  • Responsible for leading global implementation of Revinate's SaaS Guest Data Platform comprised of CRM and Online Reputation Management solutions for hoteliers through strong project management, organizational, multi-tasking, analytical, and communication skills to ensure customers meet their milestones, and reach their project completion (launch) date ontime or ahead of schedule.
  • Effectively tracked 25-50 project launches per quarter comprised of global and strategic customers with up to 1300 properties utilizing Agile Kanban methodology to increase stakeholder visibility into the onboarding queue and ensuring customers meet key milestones.
  • Championed customer onboarding projects in internal and external custom communications by utilizing highly effective verbal and written communication skills to achieve 90% of launches on-time quarter over quarter.
  • Led collaboration efforts to holistically evaluate the customer journey to identify key areas to decrease the launch velocity from an average of 70 days to 52 days by creating and maintaining global onboarding SOPs. Drove continued brainstorm sessions to evolve processes and alignment during company hyper growth with cross functional key stakeholders including Sales, Professional Services, and Integrations teams.
  • Enhanced prioritization efforts and multi-tasking skills to improve onboarding process to exceed project launch goal by 25%+ per year over the past 5 years by streamlining the customer documentation needed for projects.
  • Championed customers through onboarding process to ensure high relationship management by providing quality "wow out of the box" experience through multi touchpoints including kickoff calls, check point calls, webinar trainings, and written communication to ensure a successful project launch for maximum ROI. 94% of Revinate customers see 100x ROI when using Revinate's Guest Data Platform.
  • Led the effort to revamp collaboration across the Go-to-Market teams to better scale with the recent hyper growth. Managed the engagement and feedback of team members on pain-points and areas of opportunity to compile a proposal for the Executive team that encompassed company culture and suggested technology improvements to which produced a 60% increase in onboarding capacity year over year.
Implementation Manager, 09/2015 to 12/2017
Adp Fort Washington, PA,
  • Oversaw each step of the onboarding project, meeting goals, and achieving goals both on the customer's side, and internally to exceed onboarding project goals.
  • Developed and maintained extensive key project onboarding SOPs to ensure the proper amount of structure was applied globally to enable project success.
  • Created and presented internal and external trainings on how to use the features and functionalities within the Guest Data Platform.
Global Sales Coordinator, 01/2014 to 01/2015
Legends Concord, CA,
  • Provided high energy sales support for Nor1, a Start-up company specializing in SaaS based data-driven merchandising solutions that maximize revenue for hotels worldwide.
  • Collaborated with in-house teams to improve systems and grow organization’s success.
  • Served as key lead in a multi-faceted role responsible for logistics of company’s major tradeshows, including HITEC, and Team-week. Directed the planning and execution of corporate events, meetings, tradeshows, and team building; also performed sales, marketing and administrative tasks.
  • Established rapport with vendors as a primary contact; researched collateral and giveaways for tradeshows. Provided onsite support during tradeshows; coordinated, and booked travel and hotels; established room blocks as well as negotiated rates. Managed a $50,000 budget and tracked expenses.
Operations Coordinator, 06/2013 to 12/2013
Ugi Evergreen, CO,
  • Prepared hotel-specific reports in advance of checkpoint calls.
  • Provided outbound support to partner hotels, including technical support and reminder services.
  • Escalated technical and performance problems expediently.
  • Prepared presentation materials for high-level client meetings.
  • Managed data-entry projects in CRM and marketing platforms as needed.
Education and Training
Bachelor of Science: Hospitality, Tourism, & Event Management, Expected in
San Jose State University - San Jose, CA
  • Minor in Business
  • Graduated with Magna cum laude Honors and as a Deans Scholar
  • Served as President of Hospitality, Recreation, & Tourism Management Club from 2010-2011.

Disney College Program

08/2010 - 01/2011

  • Selected to participate in the top 10% by recruitment from The Walt Disney Company directly through internship College Program.

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Resume Overview

School Attended
  • San Jose State University
Job Titles Held:
  • Senior Implementation Manager
  • Implementation Manager
  • Global Sales Coordinator
  • Operations Coordinator
  • Bachelor of Science

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