sdg implementation analyst iii resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Operations & Administrative Specialist Innovative, results-producing professional with extensive experience leading strategic direction, developing marketing tactics, and providing critical support. Efficient decision maker with proven success prioritizing tasks, meeting timeline requirements, and achieving corporate objectives. Highly developed interpersonal, organizational and communication skills capable of being leveraged to support continuous process improvements, execute marketing strategies, and drive business growth. Proficient at analyzing complex issues, identifying the essence of the problem, and developing rapid solutions. Skilled at proactively addressing customer needs, communicating with multiple organization levels, and optimizing business resources.

  • Healthcare Administration
  • Marketing Development
  • Business Analysis
  • Reporting Skills
  • Research
  • Strategic Marketing
  • Continuous Process Improvement
  • Information Technology
  • Technical Support
  • Cross-Functional Communications
  • Event Planning
  • Written Communications
  • Software
  • Salesforce, Blue Star, Blue Insight, Microsoft Word, PowerPoint, Excel and Outlook, E-Sales and Lotus Notes
  • Continued…
Work History
09/2021 to Current SDG Implementation Analyst III Hcsc | Mesa, AZ,
  • Review client documents for implementation
  • Provide critical guidance to the client to achieve proper submission of materials and enhance the customer experience
  • Key Contributions:
  • Manage implementation processes of enrolling new corporations into Group Medicare coverage
  • Forge lucrative professional relationships amongst cross-functional departments to resolve enrollment issues, identify potential risks, and drive business growth
  • Provide weekly timelines, meeting notes and updates to key partners involved in the implementation process
  • Foster good relations with the client by providing impeccable service and customer care
  • Facilitate meetings critical to identifying progress, issues, and risks surrounding implementation
05/2019 to 09/2021 Marketing Service Representative Hcsc | Midland, TX,
  • Small Group and Mid-Markets
  • Prepare and review client documents for implementation, respond to ancillary requests, and monitor account revisions during the management of implementation of new groups, and facilitate the creation of account specific marketing materials, manage broker and account inquiries
  • Key Contributions:
  • Manage processes of group implementation and maintenance
  • Facilitate enrollment of new companies into group health care coverage
  • Proactively manage expectations of brokers and group administrators with respect to enrollment processing and issue resolution
  • Provide tutorials to brokers on contract paperwork completion
  • Create marketing collateral for enrollment and broker meetings.
07/2017 to 05/2019 Marketing Service Representative Health Care Service Corporation | City, STATE,
  • Organized client documents, responded to ancillary requests, and monitored account revisions during the management of renewals for existing groups
  • Led the coordination for open enrollment events, provided recommendations during business meetings, and oversaw the initiation and enrollment of new group accounts
  • Key Contributions:
  • Effectively managed multiple duties while conducting detailed research to create reports to address client inquiries and billing issues
  • Created renewal and new group paperwork for group enrollment
  • Provided subject matter expertise on contractual paperwork at broker/client meetings.
08/2014 to 07/2017 National Accounts Support Assistant Health Care Service Corporation | City, STATE,
  • Collaborated with executive leaders and national sales teams in the development, execution, and advancement of corporate marketing objectives
  • Oversaw database tracking systems, designed business presentations, supported administrative teams, and established solid client relationships
  • Key Contributions:
  • Engineered the successful development for a system designed to efficiently facilitate event tickets and general information
  • Skillfully analyzed financial data and crafted detailed expense reports while managing the inventory levels and distribution of marketing materials during client events.
Expected in to to Certificate of Microcomputers | University of Alabama, Birmingham, AL GPA:
Expected in to to Pre | University of Alabama, Birmingham, AL GPA:
Expected in to to Degree pursuit | , , GPA:
Additional Information
  • Licenses , Illinois Insurance Producer License - Life, Health and AD&D

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Resume Overview

School Attended

  • University of Alabama
  • University of Alabama

Job Titles Held:

  • SDG Implementation Analyst III
  • Marketing Service Representative
  • Marketing Service Representative
  • National Accounts Support Assistant


  • Certificate of Microcomputers
  • Pre
  • Degree pursuit

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