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SALESFORCE ADMINISTRATOR
Summary

SALESFORCE CRM - DEVELOPER / ADMINISTRATOR

An accomplished software engineer specialized in developing and administrating of Salesforce.com applications, and has ability of creating business processes; seeking to work for a software organization where I can execute my skills and experience to develop my candidature and can benefit the concerned organization.

Technical Skills

Operating System : windows7/10.
Languages : C, C#, Apex, .NET SQL
SFDC Technology : Apex Custom Controllers and Extensions, Apex Triggers, VisualForce Pages,
Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.
Web : Visual force, Java Script, HTML,XML,CSS
Database : Sql Server 2014

Experience
09/2019 to Current
Salesforce AdministratorHallmark Global Inc. － Long Island City, NY

Project Description:

The project involved developing a Salesforce CRM application that can integrate manufacturing, sales, and inventory and procurement details from multiple data sources in to an application to corroborate information sharing between various departments and R& D team.

Responsibilities:

  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed and deployed workflows for opportunities and products/ assets management.
  • Creation of custom fields, field dependencies, tabs, applications, home page components.
  • Mass delete/transfer records using Data Management.
  • Created custom links, formulas, Layouts and workflow. Set both object-level and record level security.
  • Deactivated users to release licenses when required and assigned new users to those roles.
  • Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
  • Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with “Read-only” Permissions granting client-requested create/Read/Update/Delete capabilities.
  • Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
12/2018 to 08/2019
Salesforce Admin/DeveloperWebsense Inc. － San Diego, CA

Project Description:

Websense is a Security Solutions Service provider that specializes in B2B Internet and Data security. Websense recently migrated to Salesforce to create a unified CRM system across its various clients and partner in the Sales and Service clouds by deploying custom apps and to enable better coordination within the Sales teams.

Responsibilities:

  • Experience using Force.com IDE to create Apex custom controller, triggers and Test Methods with 90-100% coverage.
  • Experience handling large databases with activities like Data Integration and Data Cleansing using Salesforce Data Loader, Data.com clean
  • Worked on various features of customer portal such as UI development, custom objects and tabs, User profiles and Role Hierarchy,and style configuration using point and click features, Apex Classes and Visualforce.
  • Developed Visualforce and Apex classes,custom controllers and controller extensions,in apex to customize the pages.
  • Created search layouts to organize fields, custom links, related lists, and other components on record pages. And setup the templates for the auto response emails.
  • Customized the Lead rating options as per the company needs and performed the mapping into Account and Opportunity objects necessary for lead conversion.
  • Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
  • Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
  • Enabled chatter feeds for sharing information within the Sales teams.
  • Worked on, controllers, controller extensions and to make complex validations possible.
  • Used sandbox mode for testing and migrated the code to the production instance in instalments.
  • Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.
09/2017 to 12/2017
Software TechnicianValparaiso University － Valparaiso, IN
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Updated hardware, software and security protections with latest standards.
  • Monitored data inputs to manage and maintain accuracy.
Education and Training
11/2018
Master of Science: Computer And Information SciencesSacred Heart University － Connecticut
  • Ranked in Top 10% of class
  • 3.5 GPA
05/2017
Bachelor of Science: Computer Science And EngineeringGokaraju Rangaraju Institute of Engineering & Tech － India
Accomplishments

Projects worked on:

Research Project-1: Use of Block Chain Technology For Medical devices.

  • Description: To help healthcare organizations to mitigate downtime that occurred due to security issues over the network layers and reducing the risk of patient data loss through effective deployment of blockchain technology.
  • Duration: 3 months

Project -2: Name: MP3 PLAYER.

Description: This application doesn't require internet to run and can be accessed from anywhere. that will show you songs randomly selected from database irrespective of category, album or singer name. These random songs change every time, so you get to enjoy different songs.

Software Used:

  • HTML/CSS
  • Microsoft Office
  • IO Diagrams
  • Vb.net

Duration: 3 months

Project- 3: Name : Vehicle Tracking.

  • Description : This is Novel-App on android that uses the vehicle location transmitting in individual vehicles with software that collects this fleet data.
  • And produces output on mobile screen.
  • Duration : 6 months(3-2 semester).

Project -4 : Name: Securing the Cloud using Cryptography.

  • Description: This is a software that can be used for securing the data while uploading to a cloud.
  • It uses encryption and decryption algorithms Duration: 6 months.
  • Duration: 6 months
Activities and Honors
  • Project management skills and a positive attitude
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Creative and analytical thinker with strong problem-solving skills
  • Ability to work independently, as well as part of a team
  • An inclination towards communication, inclusion, and visibility
Languages

Literate in English.

Certifications

Certified Sales Force Platform Developer

Certified Sales Force Administrator

Certification of Proficiency in Tenable Nessus

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Resume Overview

Companies Worked For:

  • Hallmark Global Inc.
  • Websense Inc.
  • Valparaiso University

School Attended

  • Sacred Heart University
  • Gokaraju Rangaraju Institute of Engineering & Tech

Job Titles Held:

  • Salesforce Administrator
  • Salesforce Admin/Developer
  • Software Technician

Degrees

  • Master of Science : Computer And Information Sciences
    Bachelor of Science : Computer Science And Engineering

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